Orderd a dressing gown 3 weeks ago however website says 2/3days delivery dont order from them seems they take your money and don't provide the product
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I bought 4 rolls of wallpaper from Lullabuy, however we over ordered and have two spare rolls. I emailed Lullabuy to find out how to return them however was then told that they don't accept wallpaper... See more
Company replied
The little star light was really cute and the perfect thing for my little fella who’s afraid of the dark. However, having paid €8 delivery, I was disappointed that it took 10 days to arrive. Not en... See more
Company replied
Purchased item for Christmas presents, all received promptly, we have a quality issue with one product, tried to contact customer services 3 times, no response and no telephone number
Company details
Written by the company
Lullabuy is an online store dedicated to discovering stylish and modern products for kids and the home. Since our online store opened in May 2012 we have scoured the globe to offer customers a unique collection of children’s products that parents can enjoy displaying in their home. We have a passion for discovering stylish products and love to support other small businesses gifted in kids design.
Contact info
United Kingdom
- customerservices@lullabuy.co.uk
- lullabuy.co.uk
1.6
Bad
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent product and quick delivery
Excellent product and quick delivery. Would recommend anyone who wants to buy good quality products for their grandson.
23 November 2018
Unprompted review
Reply from Lullabuy.co.uk
Thank you - We have a lovely collection of items for kids and to keep them entertained :)
Great service
Great service! Ordered 2x trophy soft toys & received them really quickly. They were packaged really well & I was thrilled with them!
21 November 2018
Unprompted review
Reply from Lullabuy.co.uk
You picked a great pair of Wild & Soft Trophy Heads - I'm glad you like them :)
Quick service very impressed
20 November 2018
Unprompted review
Reply from Lullabuy.co.uk
Thank you so much Lindsay Obrien 🙂
Great customer service and immediate…
Great customer service and immediate email responses!
Only thing is that Miffy lamp without a power plug is a bit fiddly because I keep swapping it with IPhone charger and I think it would make so much more sense if it came with it.
It’s ordered and will be sent to me free of charge hopefully soon, so I cannot complain.
19 November 2018
Unprompted review
Reply from Lullabuy.co.uk
Hi Miriam Angelbird,
Thank you for your feedback!
The supplier did go through a short period were UK plugs were removed, whilst they carried out necessary safety checks. But I'm glad we were able to assist you with this and provide a solution.
Hope you like your Miffy Lamp and my apologies for the slight inconvenience caused.
Regards,
Pranjal
Excellent
Customer service is excellent, they informed me when a product came back into stock to enable me to order. The product arrived within a couple of days and is exactly as expected.
15 November 2018
Unprompted review
Reply from Lullabuy.co.uk
Hi Jean,
It's great to hear that our service meets your expectations - We try our best to accommodate the best we can and provide assistance when need :)
Regards,
Pranjal
The wallpaper was so easy to put up and…
The wallpaper was so easy to put up and looks fab. Superb quality and design.
8 November 2018
Unprompted review
Reply from Lullabuy.co.uk
Thank you for your postie feedback - All our wallpapers are made for easy installations and of great quality and choice.
Product was cheaper than anywhere else…
Product was cheaper than anywhere else and fast service
18 October 2018
Unprompted review
Reply from Lullabuy.co.uk
Hi Kerry Stobbs,
I'm glad you found our website more competitive then the others. We try our best to offer the best value for our customer and we will continue to do so 🙂
Kind Regards,
Pranjal
Very nice design but slightly cracked
15 October 2018
Unprompted review
Reply from Lullabuy.co.uk
Hi Esther,
I'm sorry to hear your item was slightly damaged. We try our best to check all items prior offering it to our customer but on genuine cases we are always happy to offer our support whatever it may be.
Being an international delivery like yours, we will look at ways of improving the packaging of our products.
But I'm glad you liked the design.
Kind Regards,
Pranjal
Reply from Lullabuy.co.uk
We are chuffed that you liked your product, Cat.
Thank you for posting your thoughts.
Kind Regards,
Pranjal
Great product delivered fast
Great product delivered fast - will be back!
5 October 2018
Unprompted review
Reply from Lullabuy.co.uk
Hi Jon Mills,
Thank you for your kind comments.
Regards,
Pranjal
Reply from Lullabuy.co.uk
Thank you Peter Wheat. Glad you are happy with your product and our services!
My small stuff crib is absolutely…
My small stuff crib is absolutely perfect, beautifully wrapped and delivered very quickly. Thank you we will be ordering again ❤️
21 September 2018
Unprompted review
Reply from Lullabuy.co.uk
Hi B Martin,
Many thanks for your positive review. We hope to serve you again very soon
Kind regards,
Lullabuy
Reply from Lullabuy.co.uk
Thank you Natalia
Star night light
Really fast delivery. Great product; toddler fear of the dark overcome!
19 September 2018
Unprompted review
Reply from Lullabuy.co.uk
Thank you for taking the time to post a review. I'm really glad you are happy with our services😊
Awesome Customer Service!
I thought i had placed an error the week before but for some reason it didn't go through (my fault possibly & i didn't notice that i hadn't had an order confirmation). HOWEVER when i realised Pranjal in customer services was awesome in quickly getting the new orders processed and goods despatched for me! Excellent communication to keep me updated throughout. Thank you!!
12 September 2018
Unprompted review
Reply from Lullabuy.co.uk
Thanks very much for sharing your experience, Anne! We are always available to help in any way we can🙂
Brilliant quality fast shipping very…
Brilliant quality fast shipping very impressed
7 September 2018
Unprompted review
Reply from Lullabuy.co.uk
Hi Ariene Malone,
Many thank for your recent positive review on us and hope you liked the animal trophy heads.
We would love to see you again soon🙂
Kind Regards,
Pranjal
Beware if you live outside of UK
Lullabuy is probably fine if you live in the UK. However I live in Ireland and ordered one item on August 11th, which eventually got delivered after a lot of hassle on Sept 8th. Lullabuy use Hermes to deliver their products in Ireland. Hermes are in short, awful.
I had a lot of trouble getting Hermes to deliver the parcel. Their customer service is really terrible. The only way to communicate with them is through Live Chat. I had to wait 20 mins for someone to become available on Live Chat, and after all that they were unable to help me and told me I had to contact the vendor.
So I did contact Lullabuy, and got a reply 5 days later.
During that 5 days, I was getting increasingly frustrated, so I lodged a complaint with Paypal's resolution centre.
I do wonder if Lullabuy only dealt with my issue because I had raised it via Paypal...
In any event, Lullabuy do not have a phone number to contact them, which is unbelievably annoying and frustrating when something goes wrong, and is very poor customer service.
Would I order from Lullabuy again? No
Would I order from anyone using Hermes? Never ever.
PS I was very happy with the item when it did eventually arrive.
7 September 2018
Unprompted review
Reply from Lullabuy.co.uk
Dear Customer,
I'm glad to hear you liked the trophy head.
In regards to our customer services, I believe we did receive and read your message but seem to have forgotten to get back to you, which we apologies for. We always try our best to respond within 24hrs and this is an area we are always trying to improve. Since we got back to your message we have been in constant contact, updating you with any news we receive and informing you where the parcel is and how to retrieve your parcel.
In terms of your delivery experience, I believe your order has now been delivered successfully. But in our defense, your order was placed on Saturday 11/08/18, dispatched on Tuesday 14/08/18 and an unsuccessful delivery attempt was made on 21/08/18, which no one was present to accept. The parcel has since been waiting at the local depot for a free redeliver / collection, awaiting instructions from the customer and only recently had new instruction been presented to the delivery company hence the delivery now completed.
We sincerely apologies for the experience you have experienced with us and I hope you can give us another go in the near future to change your mind about us.
Kind Regards,
Pranjal
Excellent customer service!
6 September 2018
Unprompted review
Reply from Lullabuy.co.uk
Hi Natalia,
Thank you for your positive review, even though you were faced with a painful delivery experience from DPD. I appreciate you for sticking with us and allowing us to resend another item to you via a different courier, which I'm glad it has reached safely.
I hope this experience doesn't deter you away from ordering again from Lullabuy.
Kind Regards,
Pranjal
Lovely product but slow delivery
The little star light was really cute and the perfect thing for my little fella who’s afraid of the dark.
However, having paid €8 delivery, I was disappointed that it took 10 days to arrive.
Not enough to put me off ordering again as there is a wide range of items unavailable elsewhere but still quite inconvenient.
23 August 2018
Unprompted review
Reply from Lullabuy.co.uk
Hi Suzi,
Thank you for your recent review and i'm glad you liked the product!
I do apologies for the slight delay caused for your order. I have had a look and can see your item was dispatch by us on the same day the order was placed, so I believe the delay was caused by Royal Mail, so we do apologies on their behalf.
Kind Regards,
Pranjal
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