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Founded on the principle of reimagining traditional hookah rituals for the modern world, LUKAH stands at the forefront of a global movement to transform smoking experiences through cutting-edge technology, sustainable design, and uncompromising quality. As a trailblazing brand in the electric hookah industry, LUKAH merges cultural heritage with forward-thinking engineering to deliver a next-generation experience that prioritizes health, convenience, and sensory delight.LUKAH — where the past meets the future, one vapor at a time.
No.307, Fuyong street, Baoan district, Shenzhen city, Guangdong province, China, 518113, shenzhen, China
2.9
2 reviews
No history of asking for reviews
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Replied to 50% of negative reviews
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Horrible taste from hookah like something is burning. I followed the steps carefully as instructed but I could not smoke it for more than a few minutes it made me feel sick from the burning taste of material. Like plastic burning. I emailed lukah hookah in Australia on the email provided but were not very helpful nor would they refund.
The product looked ok but when I used it it tastes of plastic when I draw smoke. Like it really tastes wrong and like something is burning or too hot. Not nice at all and it feels dangerous
Reply from Lukahhookah
Hi Paul, Thank you for taking the time to share your experience with us. We deeply value feedback from all our customers and are truly sorry to hear about the issue you encountered.
Based on your description, the plastic odor and discomfort you experienced are certainly not what we want for our customers. Please understand that the heating element inside the hookah is made of metal components, and its maximum heating temperature can reach 400–600°C. To ensure proper insulation, the heating part is designed with three layers of heat insulation, including an imported heat-resistant silicone layer. During the first few uses, the silicone may emit a slight smell due to heat conduction. This is a normal reaction of the raw material under high temperatures and is similar to the plastic smell you might notice when using a new kettle for the first time. Over time, as the device is used more frequently, this smell will gradually weaken and eventually disappear.
To reduce and eliminate the smell, we suggest the following steps:
1、Heat the device a few times: Before regular use, you can place tobacco inside and allow it to burn fully a few times. This will help the heating element undergo several cycles of high-temperature operation.
2、Clean thoroughly: After each use, clean the device thoroughly, especially the heating part and the interior, to prevent any residual smell.
3、Use in a ventilated area: During the initial uses, operate the device in a well-ventilated space to allow the smell to dissipate more quickly.
Please rest assured that this smell will diminish after a few uses. If you have any further questions or concerns during use, feel free to contact us at any time. We are here to assist you. Best regards, Mengli
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