Luggie Scooters Reviews 172

Outstanding service from Jasmine exceptional customer care.

Super little scooter
Best buy ever

Allan came and gave us a very informative demonstration answering all our questions and concerns. He then walked beside my husband while he rode it up and down the road crossing the road giving advice all the time.
We then ordered one.
We were then called a couple of weeks later and Allan came back to deliver it and unpacked it. He then showed us all about charging the battery on board or off board giving us advice about how long to do it for.
We have got his number in case we have any further questions in future.
An excellent service.

My Parents and I had a second appointment with Scott today. Scott kept us informed of his arrival time and after some deliberations between models, I am pleased to report, I am now the proud owner of a standard Luggie Scooter-in red!
Scott was again, first class in his approach and general CS. I was able to take my time and consider all options without pressure or any hard sell tactics, which we appreciated. Scott set up my new Scooter, explained all functions again, fully and with patience and took away all packaging.
We felt comfortable placing an order for a Luggie Scooter and are reassured by the comprehensive warranty it came with-all at a reasonable cost. We would have no hesitation in recommending Scott and Luggie Scooters to Friends and Family, thank you, we are very happy Customers!

The charges for white glove service to take away packaging is fine until you want to return the scooter, they have to have it returned in original packaging. this company then charge £160 for someone to collect, if you want to return it yourself they will then charge you £85 pound to send you an empty box to pack the scooter away which they originally charged you £75 to take away the packaging in the first place.
Update: I had an email from the Operations Manager, I gave the details of what happened and the customer service was quick and efficient and led to a good result Thank you based on this I have changed my review

ALLAN CAME OUT TO DEMO THE SCOOTER FOR MY DAD. HE WAS ABSOLUTELY BRILLIANT. HE WAS REALLY PATIENT AND UNDERSTANDING AS MY DAD STRUGGLES TO UNDERSTAND THINGS NOW HES GETTING ON ABIT. HE WAS REALLY HONEST ABOUT THINGS AND DIDN'T PUT ANY PRESSURE ON HIM.

My first day out on the bus with my auto fold luggie scooter. It was fantastic to be able to go out to town amazing day. Luggie scooter performance first class suspension was great on uneven pavement. Thank you luggie my scooter is amazing

Jordan arrived and explained what he would be doing and we sorted the position of the hoist together taking in his experience. He did a brilliant job and he was ever so nice and professional

HAD a luggie service today by Jordan although the old scooter has bitten the dust Jordan was very helpful and helped us to get over our grieving by taken the old one away and ordered a new one to be delivered next day excellent service. Hope he doesn't miss the football tonight. come on England

I phoned Jasmine at Luggie scooters to inquire about buying a replacement tiller release lever and cable. The phone call was answered promptly and she emailed a pdf document parts list to identify exactly which parts I needed. The order was subsequently taken with a next day delivery offered at no extra cost.

Very polite and efficient service. Well done!

Well what can I say. We have had an engineer called Jordan for the last couple of years for repairs and yearly checks. What a lovely professional lad he is. So pleasant, polite, punctual and does his job with his smiling and happy attitude. Thank you! Again Jordan. Great job done

From the very start the company was efficient from Toni at the office to Allan's visit at home.
Allan was very knowledgeable about the products, and at no time did we feel pressured to purchase. Allan's personality made the whole experience more enjoyable giving me more confidence. Would highly recommend this company.

They are amazing, had my demonstration with Jonathon last Friday, my scooter arrived yesterday, 5 days from start to finish, the scooter is beautiful, easy to use, and suitable for all my needs.

Allan has been absolutely fantastic from beginning to end of the process of trying out folding mobility scooters to final decision & purchase. He is a credit to the company being kind, knowledgeable, patient, humorous when appropriate & altogether a very good man. Thank you Allan.

Had a demo from Jonathan today…what a lovely guy! Jonathan was extremely helpful and informative and nothing was too much trouble. He was patient and I didn’t feel rushed into making a decision. I would highly recommend Luggie, the service has been exceptional! Can’t wait for the delivery of my new scooter…many thanks Carole

Allan was brilliant, very knowledgeable. Nothing was too much trouble, tried in two cars, very patient. He understood I am a proud man who resents my disabilities. He normalised it. Thank you, first class service.

Allan came to visit for a demo and he was so incredibly helpful. He went through my mums needs and recommended certain scooters based on her current level of mobility.
He gave some great advice and was very patient with her, which is always appreciated. We have purchased a scooter for her.
This is a review of our experience so far and will update again once we've had some time testing the item.

I’ve just taken delivery of my luggie
scooter from their Leigh branch.Thanks to Chloe everything went so well from the first moment we stepped inside the branch everything was so well done we couldn’t have asked for more help and advice and I would definitely recommend purchasing a scooter from them.Thanks Chloe.

I was looking for a folding scooter for my mum for a while. We needed something easy and compact that could allow her to have some independence as our current scooter she was unable to fold by herself. We came across Luggie online and felt that they fit the bill. We emailed the email address on the website and got through to a lovely lady called Toni who is extremely helpful and got us booked in for a demonstration. Scott came round today to demonstrate a couple of the scooters we had our eye on. He was extremely helpful extremely patient and answered every single question that we needed answered. He gave us enough time to explore what we needed and even let us have a second go to make sure that we were making the right decision. Scott was very knowledgeable about the products and explained the differences between the scooters that we were torn between. After much trying and discussing, we decided that the scooter was for us and have placed our order we wouldn’t have done this had it not been for Scott and his super knowledge, patience and kindness. So far our dealings with Toni and Scott at Luggie have been very positive. Based on these dealings, I would recommend Luggie scooters and the company. Thanks for giving my mum her independence and giving us peace of mind that she’ll be fine dealing with this product by herself.

Very pleased with our Luggie which we have taken in and out of cars, carried on planes and driven around Europe, but a slightly mixed review because when the seat got twisted recently, I was initially advised (over a weekend) to send it back to the factory for maintenance. However when Toni came in on the Monday she rapidly told me this was a simple to rectify and sent instructions which sorted the problem in 15 minutes. Very many thanks and a great relief.