Have ordered twice from this store, both delivered within 24 hours even though only ordered on free standard delivery. I had to return one item and the returns process could not be simpler. Easy to in... See more
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Review summary
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Reviews shaping this summary
Do not believe negative reviews! Honestly, cannot fault the store at all. I was conscious at first as considering how the prices are much better than other website / retailers - plus reading... See more
Company replied
Looking for a holdall with wheels, I found a Joules-branded one on Luggage Superstore: better spec (bigger!) than the one on the actual Joules website and 20% less expensive, meaning even with next da... See more
Company replied
When I initially placed the order, the website did not indicate that the product I needed was out of stock. I missed their notification email, and when the suitcase didn’t arrive as expected, I call... See more
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Company details
Written by the company
With more years in the industry than we can remember, Luggage Superstore are proud to have become THE leading independent online retailer of Luggage in the UK. Not only are we proud of our outstanding customer service, we are able to offer the UK's BEST PRICES Online on brands such as Samsonite Luggage, American Tourister, Delsey, Eastpak, Bric's & many, many more. Plus, with our Price Match Promise Guarantee, if you find any item cheaper elsewhere, we will, 100% Match that price. Unlike some companies, we have stayed true to our roots by standing by our company ethos of providing outstanding customer service at all times. With a dedicated Customer Contact telephone number available, with highly experienced and skilled Customer Service operatives, we know how to look after our customers. If you ever need to get hold of our team, simply email us at: customerservice@luggagesuperstore.co.uk or call us on 0204 5245470 and a member of our friendly & knowledgeable team will help you.
Contact info
167 Hermitage Road, N4 1LZ, London, United Kingdom
- 0204 524470
- customerservice@luggagesuperstore.co.uk
- luggagesuperstore.co.uk
4.6
Excellent
2K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Brilliant ordering and delivery
Brilliant ordering and delivery via DPD was actually within 24 hours, rather than the 3 days or so that I expected. American Tourister medium suitcase was exactly as ordered and no problems whatsoever. I wish all online ordering was this good. 5 stars all round.
24 April 2026
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
Great price for a Samsonite suitcase…
Great price for a Samsonite suitcase and delivered quickly.
DPD did initially deliver to the wrong address however using WhatsApp with the Luggage Superstore solved the problem very professionally and suitcase was located.
23 April 2026
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
Terrible service … suitcase which I…
Terrible service … suitcase which I ordered took so long to arrive then when it was delivered it was stolen and they refused to do anything about it … now I am out of pocket of £215 with no suitcase and I travel in a weeks time… don’t waste your money here buy from the manufacturers them self…
22 April 2026
Unprompted review
Reply from Luggage Superstore
Good afternoon Bhupendra,
We’re truly sorry to hear about your experience and completely understand how upsetting and frustrating this situation has been, especially with your upcoming travel plans.
We would like to clarify that your order was dispatched on time from our side, however unfortunately there was a delay in transit with the courier which affected the delivery time frame.
According to the courier’s tracking and delivery confirmation, the parcel was left in the safe place requested — behind the gates and out of sight from the general public. Under their delivery policy, this location is considered a valid safe place. Following their investigation, the courier concluded that the delivery was completed correctly.
We completely understand this is not the outcome you were hoping for, and we are very sorry for the frustration and inconvenience this has caused. We genuinely regret that your experience did not meet expectations and truly appreciate your feedback.
Gave discount AFTER the order.
Just ordered 2 x Samsonite suitcases with them. One colour was reduced in a sale - happy days - but the other was full price. Same price as all of the other major retailers.
I hate paying full price for anything but reluctantly did as I couldn't find a discount code.
When my sale went through, I got a 10% off code for my next order.
Shy bairns get nowt and all that (geordie expression) so I rang their CS and after getting straight through and talking to a REAL human, I asked if I could apply the discount to the order that had just gone through.
Let's give it a go, she said. And hey presto, it worked! That's 10% back on my credit card and a very happy customer, to boot.
10/10. Would highly recommend.
13 April 2026
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
Fantastic service
Fantastic service! So helpful and the WhatsApp communication was very helpful and responsive. Will be back for an update of the summer luggage.
1 April 2026
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
GREAT SERVICE
25 March 2026
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
My first purchase from this retailer
My first purchase from this retailer, a particular Samsonite case I wanted. I received it two days after ordering, so really impressed and would buy from them again.
12 February 2026
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
Outstanding Service & Brilliant Luggage – Thanks, Laura! 🌟🧳✈️"
Absolutely amazing experience with Luggage Warehouse! Their products are brilliant – durable, stylish, and exactly what I needed for my travels. 🧳✈️
A special shoutout to Laura, who went above and beyond to ensure my order was expedited quickly and arrived right on time for my trip abroad. Her professionalism and care truly made the difference! 🙌💯
Top-notch service, fantastic products, and a team that genuinely cares. Highly recommended to anyone looking for reliable luggage and outstanding support. ⭐⭐⭐⭐⭐
9 February 2026
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore. We are very pleased to hear you had an amazing experience while purchasing your luggage from us.
I will pass your kind comments onto Laura.
Happy Travels :)
Kelly
Excellent service
Have ordered twice from this store, both delivered within 24 hours even though only ordered on free standard delivery. I had to return one item and the returns process could not be simpler. Easy to initiate, clear instructions and refund made the next day after post office drop off. Keen prices on quality luggage. Excellent. I wouldn’t hesitate to buy from them again.
23 January 2026
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
Excellent site and products. …
Used your site before and was please with our order. The Samsonite suitcase I just ordered was such a steal and arrived very quickly. Also able to pay in 3 with PayPal. Thank you
21 January 2026
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
Incorrect order sorted out quickly
I ordered a bag which came direct from the supplier, Rock. They sent the wrong colour, but Luggage Superstore sorted it out quickly and within a few days the incorrect bag was collected and the correct one delivered.
14 January 2026
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
Great service, choice & experience
Looking for a holdall with wheels, I found a Joules-branded one on Luggage Superstore: better spec (bigger!) than the one on the actual Joules website and 20% less expensive, meaning even with next day delivery it was still cheaper! Arrived via DPD literally one day after LS reopened after their Christmas break - thank you!
30 December 2025
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
Easy decision Making
Great set of filters and descriptions for a quick decision on what to buy.
Simple ordering and speedy delivery.
All Good.
29 November 2025
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
Great service with quality product and good price .
I ordered my new Rock case on Saturday and rang luggage super store Monday to see if I could get it delivered Wednesday as I was going away. They were so helpful on the phone and did what they said they would do, which was call Rock. I got my case in time and I am delighted with it. Given that it is December , that quick. Also the price was so good. Would recommend and I would use again.
10 December 2025
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
Flawless service
The two items I ordered arrived as described, promptly and on time. I decided to return one of the items I bought and the returns process was completely flawless – as good as any I’ve come across. I am completely happy with the one I’ve kept. Prices are competitive too. Strongly recommended
3 December 2025
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
Excellent service/delivery…
Excellent service delivered early well packed very good all round
28 November 2025
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
Price good delivery snails pace
Price good delivery snails pace, I would think that this can be delivered in a week given that items were in stock
Website continues to say awaiting fulfilment.
15 November 2025
Unprompted review
Reply from Luggage Superstore
Hi Albert,
I am really sorry to see this review. I have had a look at your order details and can see that your order confirmation states that your item is due for delivery on or before 27th November. This information is clearly stated at the point of selecting an item, at time of placing an order within the checkout and is also shown on the order confirmations that are sent to customers. I am very sorry this may have been missed.
As it happens, I can confirm that your item will be delivered 2 days earlier than your confirmed, expected date of delivery and will be delivered to you on Tuesday 25th November. Again, I am sorry that you felt we let you down but would welcome your feedback on how we can improve estimated delivery times to ensure this is clearer to customers.
Kind regards
Sarah
American Tourister Jet Driver 2.0 4 Wheel Large Suitcase - 79cm
Placed an order for two American Tourister Jet Driver 2.0 4 Wheel Large Suitcase - 79cm in MAY 2025 and on the second use, one of the cases zip material ripped along the bottom of the case (about 6 inches long), luckily the zip still worked and I had to apply tape to secure
Hello Sarah, email sent as requested
Customer service were very helpful and a full refund was given
23 November 2025
Unprompted review
Reply from Luggage Superstore
Hi Graham,
I am really sorry to hear about the issue with your suitcase and sorry that you did not reach out to us before leaving this review. As this is the first time we have been made aware of this issue, we would like to take the opportunity to be able to rectify it for you.
Can you please email us at customerservice@luggagesuperstore.co.uk and send some pictures of the damage to the suitcase and we will be able to resolve this for you.
Many thanks
Sarah
Good Price & On Time Delivery
X2 cases ordered at a competitive price and they arrived on time
21 November 2025
Unprompted review
Reply from Luggage Superstore
Thankyou very much for your excellent company review of Luggage Superstore.
Happy Travels :)
Kelly
Very prompt delivery
Very prompt delivery.
Samsonite case well packaged & free delivery.
Good price.
30 October 2025
Unprompted review
Reply from Luggage Superstore
Good afternoon,
Many thanks for this super 5* review of your recent experience with Luggage Superstore.
Happy Travels,
Sarah
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