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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were unhappy with their experience overall. Many individuals frequently struggled with customer service, noting that support tickets went completely unanswered, automated responses provided no help, and urgent issues were left entirely unresolved. Users also reported serious payment problems, including missing payouts, sudden account bans, and unfair system rejections after completing hours of hard work. However, some customers also noted that the website was simple to navigate and that their earnings arrived quickly without encountering major complications. These reviewers genuinely appreciated the clear interface, smooth daily workflows, and found it to be a reliable way to make money.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, reflecting starkly contrasting experiences across the... See more

Website

Customers expressed deep frustration and dissatisfaction with the website due to severe withdrawal issues and... See more

User experience

Users describe mixed feelings regarding user experience, with some reviewers praising the smooth interface,... See more

Customer service

People report negative experiences with customer service due to widespread neglect and unresponsiveness.... See more

Social media

Reviewers highlight negative aspects of social media, expressing widespread frustration with community... See more

Reviews shaping this summary

Rated 1 out of 5 stars

at first I thought it was ok, I already earned from my approved videos. but when I tried their other task, they banned me even if I'm not using any ai or what. they don't even have a warning to not to... See more

Rated 1 out of 5 stars

I'm so annoyed trying this platform called luel. I completed task, it was approved, initiated payout and it's over a month now. I didn’t receive it. One hour conversation wasted. It shows on luel that... See more

Rated 1 out of 5 stars

They don’t fix the many problems the platform has when trying to complete tasks. You can spend half an hour recording something, and when you finally try to submit it, it never processes and nothing g... See more

Rated 1 out of 5 stars

Scam! It's all scam. I worked hard, provided them with my voice print,and when i wanted to withdraw my balance,it went stuck under processing,and for about a month ,i kept trying to reach out their s... See more


Company details


Contact info

2.4

Poor

TrustScore 2.5 out of 5

66 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.4

All reviews

(66)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

LUEL AI IS A THIEF DATA AND UNFAIR…

LUEL AI IS A THIEF DATA AND UNFAIR MANAGEMENT. THEY'RE BANNING PEOPLE FOR UNREASONABLE REASONS. ESPECIALLY ON THE DISCORDS. MANY PEOPLE ESPECIALLY IN THE PHILIPPINES WE'RE COMPLAINING ABOUT THEIR HALF RECEIVED PAYMENTS SOME DIDN'T EVEN RECEIVE THEIR HARD EARN MONEY THEY WILL FIRST PAY YOU THEN LATER ON WHEN YOU GRIND AND DO MANY TASKS AND EARN ENOUGH THEY WILL SUDDENLY BANNED YOU UNREASONABLE EXCUSES. FILIPINO CAN DO MULTILINGUAL LANGUAGES. THEY THOUGHT WE CAN'T DO THE SCRIPTS WELL WHICH WE CAN EVEN FLUENTLY THAN THE OTHER COUNTRIES. LUEL SUCKS. THEY SHOULD RECONSIDER IT FIRST. THEY WILL LOSE SOME OF POTENTIAL CONTRIBUTORS IN THE PHILIPPINES. ITS THEIR LOST ANYWAY SO DONT TRY THIS SITE. ITS A SCAM.

26 April 2026
Unprompted review
Rated 1 out of 5 stars

I’ve had a very frustrating experience…

I’ve had a very frustrating experience with this platform. Submissions are often rejected without clear or consistent reasons, even when they meet the stated guidelines.
It feels like contributors are encouraged to spend time and effort recording, only to have their work declined without proper feedback or transparency.
Many users have reported similar issues, which raises concerns about how data is being handled and whether contributors are being treated fairly.
I hope the platform improves its review process and provides clearer communication and accountability

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Luel not working anymore

They didn't fix the platform's errors and on top of that they rejected my selfie assignment because of "similar clothing" when at no point did it say that it wasn't allowed.
Oh, and I also got kicked from Discord XD

4 April 2026
Unprompted review
Rated 2 out of 5 stars

The automatic quality evaluator is false

The automatic quality evaluator in this website for certain tasks 'Arabic' ia failing to evaluate the tasks correctly even though I'm a native arabic speaker and adhered to all the requirements.
The money for some tasks that i got approved isnt shown in the withdrawal balance.

16 April 2026
Unprompted review
Rated 2 out of 5 stars

So far so good the interface is really…

So far so good the interface is really nice and task are well explanatory and easy to execute. But the means of payment available is quite difficult for contributors from Nigeria. we would like the team to add a payment options like: crypto(USDT or USDC), Grey , Payoneer e.t.c.
Thank you in advance

17 April 2026
Unprompted review
Rated 5 out of 5 stars

it's 100% legit

it's legit, I thought it was scam because I saw lot of post. My suggestions is you should explore their website to cash out, you need at least 5$ for minimum

16 April 2026
Unprompted review
Rated 1 out of 5 stars

They made fake reviews using my name

From 5th April to 12th April , 2026—the exact day my Reddit warnings went viral—the merchant (Luel.ai) generated a massive spike of fabricated 5-star reviews to manipulate their rating. One of these reviews explicitly stole my identity ('Aboud Wezo') to lie about being paid. This is not a coincidence; it is a coordinated effort to defraud the public and payment processors.
To the Trustpilot Integrity Team and the public: This merchant is actively deleting fraudulent reviews they created under my name ('Aboud Wezo') after being caught in a viral fraud investigation (60k+ views on Reddit).
They are currently flagging all legitimate 1-star warnings as 'harmful' to hide the fact that they are a failed YC startup engaging in wage theft and identity fraud. I have screen recordings of this page showing the fake reviews they deleted to hide their tracks.
INVESTIGATORS: Please note that the sudden spike of 5-star reviews on April 11 was a coordinated bot farm. I have all the forensic evidence and video proof ready for your legal team. Do not let this merchant abuse your flagging system to silence a whistleblower

12 April 2026
Unprompted review
Rated 2 out of 5 stars

I submitted some tasks over the past…

I submitted some tasks over the past week, this week around wednesday I requested for payment. A day later the tasks were labelled as "wise paid" I used the option for wise to be sent a payment link to input my local banking details. Up to now, almost three days later, nothing. The customer support is non-existent. This is quite frustrating,

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Customer service is great and very efficient, also amazing communication, everything was clear! Most importantly, payments are always on time, never missed a deadline!

5 April 2026
Unprompted review

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