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Lucky Seven Private Hire Reviews 

216
•
TrustScore 4.5 out of 5

4.5

Taxi Service
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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, customers overwhelmingly had a great experience with this company. Reviewers frequently praise the friendly and helpful staff and drivers, ensuring pleasant and safe journeys. The service is consistently highlighted as fast, reliable, and on time, with minimal waiting. People also appreciate the affordable pricing and convenient loyalty point scheme, making trips cost-effective. However, some customers noted issues with service punctuality, experiencing significant delays or no-shows. A few others felt some drivers exhibited unprofessional behavior, including rudeness, talking on the phone, or taking longer routes. Additionally, concerns were raised about billing practices.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the reliability, punctuality, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as friendly, polite, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that prices are reasonable, fair,... See more

User experience

People report positive experiences with user experience, consistently praising the app's ease of use and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently highlighting prompt arrivals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more

Rated 5 out of 5 stars

Just like to give our local Taxi Company Lucky Seven Private Hire a Big Shout Out ! Easy Booking by a Fantastic User Friendly App or Phone, always plenty of Drivers working so very fast pickup t... See more

Rated 5 out of 5 stars

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do i... See more

Rated 5 out of 5 stars

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journey... See more

Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(216)

159 reviews in the last 12 months

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Rated 4 out of 5 stars

The company is reliable and efficient…

The company is reliable and efficient and to honest the prices are not bad just one thing the drivers take only cash, which sometimes can be worrying as many people don't have cash in hand..

19 September 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable and our prices fair. We appreciate your feedback about card payments.

We want to let you know that we do accept card payments, so you don't have to worry about carrying cash. You can pay with a card directly through our app or we can send you a secure payment link.

We hope to see you again soon!

Rated 5 out of 5 stars

Reliable taxi service

Majority of the time the taxis are on time and reliable.

18 September 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable and our prices fair. We appreciate your feedback.

Rated 5 out of 5 stars

Good drivers

Good drivers. Polite. Friendly. Quickest route when asked for. Change in hand. I don't mind tipping good drivers. Clear view of meter.

18 September 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable. We appreciate your feedback.

Rated 5 out of 5 stars

Brilliant service

Never use anyone else also reliable

17 September 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable. We appreciate your feedback.

Rated 5 out of 5 stars

Very good service

Never wait to long for taxis

13 September 2025
Unprompted review
Lucky Seven Private Hire logo

Reply from Lucky Seven Private Hire

Thank you so much for your kind review! We're glad to hear you find our service reliable. We appreciate your feedback.

Rated 5 out of 5 stars

The drivers are all friendly and…

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journeys affordable! .. the app is very easy to navigate which includes a tracker so you can see the car arriving in real time.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Best in stoke

I've always used lucky seven they are always on time, drivers are very polite and helpful, I feel safe when I'm on my own, the app is so easy to use, and there cheap.

16 September 2025
Unprompted review

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