Lucky Onesie Reviews 

219
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers had a great experience with this company. Many customers are truly delighted with their recent purchases, frequently mentioning that the wearable items are exceptionally soft, warm, and durable. Consumers also love the helpful support staff, who consistently go out of their way to quickly resolve any sizing or order mistakes. However, some reviewers were not happy with delivery times, reporting frustrating delays, unexpected shipping expenses, or postal packages arriving well past deadlines. A few other people also felt that proper tracking information was severely lacking, making it extremely difficult to anticipate when items would finally arrive.

What people talk about most

Product

People report satisfaction with product, highlighting that the onesies are made of thick, warm, high-quality... See more

Delivery service

Users describe ambiguous interactions with delivery service, as reviewers are divided on their experiences.... See more

Order

Customers consistently note positive experiences with order processes, frequently highlighting fast shipping... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made products.... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my onesie last week with express shipping and it just arrived today, well in tome for Halloween. Got a little worried looking at some of the reviews here after buying it, but I got a tracking... See more

Rated 5 out of 5 stars

We got the kids pikachu, adult meowth, adult gengard, and adult charzard and all were awesome quality and came in a very timely manner! Highly recommend this site as I was super skeptical upon orderin... See more

Rated 5 out of 5 stars

I ordered 2 Pokémon onesies from lucky onesie and they delivered to the US in less than a week! Not only was the delivery quick but the quality is just as pictured. Honestly what makes this business o... See more

Rated 5 out of 5 stars

Love the onesies we got - soft, warm, cozy, even with pockets! We had a small hiccup with me accidentally getting the wrong onesie and their support was timely and resolved the matter immediately. Hig... See more


Company details

  1. Costume Store

Written by the company

Lucky Onesie Lucky Life!


Contact info

4.2

Great

TrustScore 4 out of 5

219 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(219)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered for Halloween beginning of…

I ordered for Halloween beginning of October, it never arrived. They told me I had put in the wrong address, when I did not. I remember clearly, I know my address. They told me they could not ship it unless I pay extra for shipping which I already paid way too much for. I told them to just send me the refund and they let me know that they will only be sending me the refund for just the onesies and it will not be the full refund. I never even seen these onesies and I have yet to see the refund in my bank account either.

17 October 2022
Unprompted review
Rated 5 out of 5 stars

My S.O loved her onesie

My S.O loved her onesie! The whole experience from buying to shipping to the great customer service left me in awe. I noticed a delay and concern in the package and they quickly fixed the issue.
Thanks so much! Great quality in both materials and service.

21 December 2022
Unprompted review
Rated 5 out of 5 stars

I was very happy with my onesie

I was very happy with my onesie. I had ordered a Mike Wazowski costume about 2 weeks before Halloween. I was originally skeptical because of some of the reviews here and since there was an initial issue processing my order (might have been on my end though). Lucky Onesie reached out the next day and asked for my size costume and date in which I would like it by, and they even delivered a few days earlier than I had said :) . The costume was very comfortable and lived up to my expectations. I can't speak for everyone here but my experience with the company was very good.

20 October 2022
Unprompted review
Rated 1 out of 5 stars

Terrible customer service.

Ordered a onsie for my daughter. Upon arrival, I Immediately noticed a hole in the seam on the shoulder. The item was cute, bright colors and sift material. Thinner than expected, but not bad. If this could get replaced I’d be perfectly happy. So I mailed them with my order number and details. I sent a photo and asked how to replace it.
Their response was “ This is just ordinary fried thread, you can sew it with a needle and thread!”
No apology, no concern for their customer’s inconvenience, just fix it yourself.

I wrote a rather lengthy response and told them how that it was a terrible way to treat customers. I will follow up if I get a reply. But i doubt I bother with them again. My money spends everywhere equally.
Shipping for one item is $12 Not exactly cheap.

There are other options. I highly recommend you look elsewhere or just sew one together yourself. They don’t care.

10 November 2022
Unprompted review
Rated 1 out of 5 stars

Total scammers

Total scammers! False advertisement. sent extremely cheap damaged item and told me to "fix it and use it"
I also start getting way too many scam emails since i ordered from them. They are asking buyer to ship back damaged item in "perfect" condition. how can it trust them to refund me even if mail it back? it was a Halloween costume and was not usable!

26 October 2022
Unprompted review
Rated 1 out of 5 stars

This company is a joke

This company is a joke. Sent me the wrong size, and I asked for the correct one to be sent in time and then I would return the wrong one. Then they went back and forth over and over offering me random things. Instead of what their website clearly states they offer in the way of return or exchange policy. One time, they said "we give you $6 back" (It was $35, plus $17 in shipping, so $52 total. I did not expect shipping cost to be refunded. But $6?? Like they were bargaining with me) Another time "I am sure it will fit, it is just baggy." This was for my 11 year old and the one they sent would be huge on my husband. VERY poor customer service. I do not recommend ordering anything from them.

26 October 2022
Unprompted review
Rated 1 out of 5 stars

I would give no star if it was…

I would give no star rating if it was possible. Waited over a month for the product ordered, was never received. Contacted the company and they are telling me that it was delivered and that they will not return my money. They told me to check in my front yard and ask my neighbors even after I told him I reviewed my security camera footage, and the product was never delivered.

3 November 2022
Unprompted review
Rated 1 out of 5 stars

Bad experience

Bad experience. Bad client service.
Onesie arrived 10 days after it was supposed to in a pick-up location miles away from my place when I ordered delivery at home.

2 November 2022
Unprompted review
Rated 1 out of 5 stars

Ordered a few weeks before Halloween…

Ordered a few weeks before Halloween after reading reviews and decided “why not” even though there is A LOT of negative reviews. Half of our order was correct, but they sent the wrong character for the other. Not the biggest deal, but I ordered a specific character so I expected to get my whole order fulfilled correctly. I contacted them and they literally told me, “Can’t you use this one? It’s also high quality.” Which…ok, but it’s not what I ordered. Then they told me they would give me a discount on my next order (you can’t even get this one right, why would I order again?) and a whopping $3 USD refund! My order was $93. $93 with $25 shipping. That was the biggest joke. I replied and they gave me the “final” offer of $10 “maximum” refund for not fulfilling my order correctly and basically telling me I was SOL on that. I will NEVER order from them again bc they’re clearly worthless in the customer service department and only care about taking your money.

24 October 2022
Unprompted review
Rated 1 out of 5 stars

SHIPPING SUCKS!!!

I placed my order on Saturday 10/8, and selected the 5-7 business days shipping to make sure I've received my order well before Friday 10/21 for an event for my daughter. Still no order, so Wednesday night, 10/19 I started reaching out to them via email. The first couple responses were how to track my order, even though I knew how to track it. Still nothing, so I sent follow up email from Thu 10/20 - Mon 10/24. Finally received my order Monday night 10/24, way after the event for which I made the purchase for.

8 October 2022
Unprompted review
Rated 1 out of 5 stars

Only order with PayPal

If you order ensure you pay with PayPal as you can get your money back. I ordered two Halloween themed onesies for my two daughters one size small one medium. We received size medium and large way oversized. I placed my order on 27 Sep 2022 with 7-10 business day shipping. I inquired on 18 Oct and received a response saying don’t worry we will send the tracking number on 19 Oct. I reached out again on 23 Oct and told them I was opening a case with PayPal. I received an email with tracking number showing the ship date as 10 Oct with eta of 27 Oct. I sent screenshots to PayPal and expect a refund by 10 Nov even though items incorrect size arrived. The material isn’t bad and quality is decent but I will not order again. I knew before purchasing from others reviews and why not give it a shot if you have the time and energy to get free stuff from a crappy Chinese company.

27 September 2022
Unprompted review
Rated 1 out of 5 stars

Do not recommend!

I ordered a onesie for a Halloween costume weeks in advance of Halloween. Customer service assured me they were expediting my shipping. Here we are a few days out and the package hasn’t even made it to the US yet. Was supposed to be part of a group costume theme, so extremely disappointed.

28 October 2022
Unprompted review
Rated 1 out of 5 stars

I ordered a baby onesie beginning of…

I ordered a baby onesie beginning of October for halloween. Shipping said 7-10 days. That’s the only reason I ordered. Today is October 27th and I’m not supposed to get my product for another 11 days so now I’m having to scramble to find a different outfit and having to spend more money. I won’t be ordering from here again and I’ll advise no one else does. $12 shipping only for it to be late. I know it sounds ridiculous to be mad about shipping but when I’m under the impression I’ll get it before I need it and now I’m not? Very frustrating. Update your website to at least say “shipping may vary”.

27 October 2022
Unprompted review
Rated 1 out of 5 stars

Do not order from this site!!!!

Do not order from this site!!!!

They sent me the wrong order and I nearly paid $50 for it and when I asked for a return / Refund they essentially laughed at me and offered $5 as compensation

19 October 2022
Unprompted review
Rated 4 out of 5 stars

Ships from China but fast

It's a Chinese company. I didn't get order confirmation email. Had to ask them. Also you got to ask for tracking number yourself. They are shipping out from China via plane. But it's pretty fast. I would allocate 10-15 days until you actually receive it. Not good idea if ordering last minute for Halloween!

8 October 2022
Unprompted review
Rated 5 out of 5 stars

Comfy and cute!

I'm not gonna lie. I was a little nervous buying these onesies from a Chinese company, but these onesies are ADORABLE! My friends and I got pokemon onesies for Halloween and they did not disappoint! They are super comfy and look just like the pictures.

12 October 2022
Unprompted review
Rated 5 out of 5 stars

Can confirm they’re real!

I was looking for good a Sonic onesie to wear for Halloween but also to have in general. There was one I’ve wanted that everyone got off Amazon that no longer sold there but LuckyOnesie had it too. I checked here for reviews and it was very mixed but I tried my luck and I’m more than happy to say everything went perfect! It was sent out after a DAY of buying with tracking and I got it about a week and a half later. It is perfect and the exact thing I wanted. It’s super comfy and thick so it’ll last through the winter too.
I highly recommend buying from them!! It’s quick service!!

4 October 2022
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. I paid for 5-7 business day delivery. Package took 17 days. I was already out of town for event and did not need this product anymore. They offered a $13 refund. I paid $36 for shipping alone. PayPal will not refund as the product arrived. They don't care when it shipped or arrived. Company is in CHINA and wants me to pay to ship there with no reimbursement. Costs $72 through USPS. Avoid this seller!!!

12 August 2022
Unprompted review
Rated 5 out of 5 stars

Just what I was looking for!

I ordered the pikachu onesie as a costume for my son and I LOVE it! He looks so adorable and it's so cute and cozy. I'm not sure why so many poor reviews, they made me nervous awaiting on my item. It took about a week for my tracking number but then it arrived in just a couple days. If you're contemplating I say go for it!!

14 September 2022
Unprompted review

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