Lucky Creek Casino Reviews 

110
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were let down by their experience overall. Many customers reported significant delays and difficulties in receiving their winnings, with some waiting weeks or even months for payouts. People also frequently encountered issues where the company did not pay out the full amount won, often citing unclear bonus rules or unexpected maximum payout limits. While depositing funds was generally easy, the withdrawal process was consistently described as problematic and cumbersome. However, some customers eventually received their payouts, though often after extended waiting periods. A few other people also felt that customer service was helpful, with some issues being resolved through live chat or direct contact from a casino host.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many customers reporting significant delays and... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently citing prolonged waiting... See more

Website

People report negative experiences with the website, with many reviewers finding the withdrawal process... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some reporting great service... See more

Price

Consumers express significant dissatisfaction with the pricing and payment practices, often feeling misled... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Similar to many here, I would rate 0 if available. waiting for a payout - got the confirmation text - "congratulations on your winnings" told 48 hours to review and 5 days t pay - well been waiting a... See more

Rated 1 out of 5 stars

Terrible site! I have won over $900 in the past month. They only sent me $180 for ONE of my winnings. That was for a $200 withdrawal which they charged $20 to wire transfer to my banking institution.... See more

Rated 1 out of 5 stars

What went right would be the better question I received a promotional 150.00 free chip that had a 6000 dollar play through wich is about as close to impossible to reach in the first place, but I reach... See more

Company replied

Rated 1 out of 5 stars

I would give it a minus but you have to give 1 star to write a review horrible with cash out or withdrawal they don't tell you it's either Bitcoin or wire transfer. But they except your credit or debi... See more


Company details

  1. Casino
  2. Online Casino or Bookmaker

Written by the company

Lucky Creek Casino is an online casino with a Western-inspired identity and a service-led approach to player entertainment. Launched in 2009, the casino offers a broad selection of slots, table games, video poker, and live dealer games from providers such as Betsoft, Rival, and Saucify. The platform supports desktop and mobile play, secure payment options, certified RNG game technology, and modern encryption to protect player information. Lucky Creek also provides 24/7 customer support through live chat, phone, and email, along with regular promotions and responsible gaming resources designed to support a safe, fair, and welcoming casino experience.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

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1.5

All reviews

(110)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud and out business..DO NOT PLAY

Fraud and out business..DO NOT PLAY . I have 3 withdrawals that they not send . I have played these sites for years . Slow yes , but they are not paying. Just one excuse after another. Closed for good . Avoid at all cost.

12 February 2026
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi,

Thank you for sharing your experience. We’re sorry to hear about the delays with your withdrawals and understand your frustration.

If your account is still active or you have any details you can provide, please contact our support team so we can investigate and assist. We take concerns like this very seriously.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

This is a scam from the get-go they…

This is a scam from the get-go they don't pay s*** and they're ridiculous amount of money you have to pay through don't waste your time it sucks

9 February 2026
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi Jon
,
We’re sorry to hear about your experience. Please reach out to our support team with your account details so we can look into this and assist you directly.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

Withdrawal process makes it not worth

Withdrawal process makes it not worth playing there. Requested withdrawal January 16, as of today, January 30th, it’s not that I haven’t received my money — my winnings haven’t even been processed. After three days of reaching out for a responsible response in the live chat, I was disconnected and received no further assistance. This is a total and absolute lack of respect, and it seems to be a pattern with all their clients. I am truly disappointed. IT’S BEEN FLUSHED FOR 9 days.

29 January 2026
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi Amarilys,

Thank you for sharing your experience. We sincerely apologise for the frustration caused during your withdrawal process and for any issues you encountered with live chat support. We understand how important timely processing and clear communication are.

This is not the standard we aim to provide, and your feedback has been shared with our team to ensure improvements in both our withdrawal process and customer support.

As your review was posted on 30th January, we hope your funds have since been received. If not, please contact our support team with your account details so we can investigate and ensure your withdrawal is processed as a priority.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

FRAUD ALERT

This fraudulent platform will not pay out your winnings, yet they waste no time getting the money from you. They will give scripted reasons and mislead you into thinking your winnings are coming. Well they aren't! Two weeks and still haven't gotten my payout. Avoid this so called casino unless you just like to give your money away.

10 January 2026
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi Mike

Thank you for your review, and we’re very sorry to hear about the delay you experienced with your withdrawal - we understand how frustrating this must have been.

As this was some time ago, we’d really appreciate it if you could confirm whether your funds have since been received.

If not, please reach out to our support team with your account details so we can urgently investigate and assist you further.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

I have waited a month and a few days on…

I have waited a month and a few days on my redemption from Lucky Creek. This happened on 12.18.25 In which I got an email stating it was processed. Please send money! This is ridiculous

18 December 2025
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi Michelle,

Thank you for your review. We’re very sorry to hear about the delay you experienced with your withdrawal - we completely understand how frustrating this must have been.

As this has been some time, we’d like to urgently confirm whether your funds were eventually received. If not, please contact our support team immediately with your account details so we can investigate and resolve this as a priority.

Kind regards,
Lucky Creek Team

Rated 1 out of 5 stars

Delayed in pay outs

I been winnings like the slots and offers; however it takes forever to get payouts, as of today almost one month and I have not received my money

5 January 2026
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi Veronica

Thank you for your feedback. We’re sorry to hear about the delay you experienced with your withdrawal.

We would appreciate it if you could let us know whether your payment has since been received, as we would like to better understand the current status of your case. If not, please send us further details so we can look into this for you.

Kind regards,
Lucky Creek Casino

Rated 1 out of 5 stars

Has anyone actually won on this site

Has anyone actually won on this site? Also, it was AK Chin casino and changed to luckycreek overnight. It was also jackpotwheel too. Something fishy about changing domains so frequently. I wonder if anyone else has investigated this. I will not be using any of their sites.

2 January 2026
Unprompted review
Lucky Creek Casino logo

Reply from Lucky Creek Casino

Hi Adam

Thank you for your feedback.

We can confirm that players are able to win and withdraw in line with our published terms and conditions. We also understand your concerns regarding branding; however, any changes to website names or domains are part of normal operational and marketing updates and do not affect account integrity, game fairness, or withdrawal processing.

Kind regards,
Lucky Creek Casino

Rated 1 out of 5 stars

I definitely wish I could rate this…

I definitely wish I could rate this casino zero stars. Please don't waste money or time. You gamble, trust me it's not gambling if your forsure Lucky creek will not pay out.
They're chat is all poop, they have no intentions of paying you!! Stay away. I've been waiting months for only 180.00$ bitcoin or wire transfer you'll regret it.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Warning they dont post there rules

There just like any other casinos, but they dont post there rules. For one you should never claim a bonus on any site. I see one post stating he won $3000 on the $50 they gave him and they took the $50 plus $20 for wire. Yes he probably did win $3000, but they would never let him cash out that much. You have to play through 60X and they let you cash out 10X the amount on the bonus.so the max he could cash out would be $430! And the free spins they offer are between $0.03-$0.86 depending on how hard the game is. I never use bonuses, but I had to see what they were hiding so I tried and there play through is 20X more then any other site and there free spins are horrible as well. But they refuse to post the rules. They make it sound fantastic and you spend your money and dont know the mistake you have made until after. There withdrawal is just the same as other casinos except they hold your money for 48hrs incase you want to reverse it. That way there hoping you will keep playing. And they offer you bonuses on that withdrawal so you play it. That would be a massive mistake so dont! This company does pay, but it really doesn't pay to play. You can't trust a company that hides there rules. If one does then there so bad you shouldn't play. And im checking to see if there is a law about them not posting the rules of the bonuses so check in later. But if your smart go to (sports and casino) very very trustworthy and puts all rules out. And the money you earn for playing and you use it is only a 10X play through witch is unheard of. And if you use the bonuses and you shouldn't the most they do is 40X. And if your a vip you get your money in 48hrs. And you will have your own personal vip host that will call you if you have a issue

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Feels good to win - until you can't get paid

Similar to many here, I would rate 0 if available. waiting for a payout - got the confirmation text - "congratulations on your winnings" told 48 hours to review and 5 days t pay - well been waiting and contacting them daily - "because of bank holidays and the festive season" no more payouts until Jan 2nd? This will be over 19 days since winning. seems my play on Hard Rock Bet arrives usually within hours. interestingly I landed on the web page and played thinking it was Hard Rock Bet - marketing team does a great job at misdirecting internet traffic, finance team sucks. stay away

12 December 2025
Unprompted review
Rated 5 out of 5 stars

LuckyCreek is rated #1 in my books!

Ive been playing games in LuckyCreek now for a year & a half. They are my favorite online casino. I haven't had any bad experiences with them, they are extremely friendly, and they are the only casino, out of many I have played at, that send me coupons in the mail, not email, which they do send emails too, but this company goes out of their way and sends me holiday cards in regular mail with coupons for free games, match bonuses, and I'm not talking about 1 or 2 coupons, I'm talking several, in one card that is printed out on a full colored, really nice huge card. They have really been the most friendly online casino I have ever had the pleasure to play at. I never asked them for anything, I'm writing this review because they have impressed me, and I believe they deserve a 5 star review. I don't give good reviews unless they deserve it, and LuckyCreek, in my opinion, has proven to be a 5 star business. Thank you LuckyCreek, shine on.

22 December 2025
Unprompted review
Rated 2 out of 5 stars

I love the variety of games and the…

I love the variety of games and the customer service is okay but they take forever to pay out. The verification process is unbelievable. I think they should do the verification before allowing somebody to deposit money with them. They'll let you deposit and take your money ASAP. But to get your winnings it took over 10 days it's almost like they want you to play out your winnings.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

I would give it a minus but you have to…

I would give it a minus but you have to give 1 star to write a review horrible with cash out or withdrawal they don't tell you it's either Bitcoin or wire transfer. But they except your credit or debit card with ease. Im still waited they say they are backed up with withdrawals I would never use this site again I played dec 6th

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Whatever you do do not take any kind of…

Whatever you do do not take any kind of bonus from them because if you win they will not pay you I learned the hard way and played through my money redeposited and won 1900 I was only allowed to claim a thousand plus they take $20 out for wiring it's going on two weeks now I still have not received anything they say it's in the flush I'm sorry we're backed up with the payouts we will email you with a response please be patient I had enough of this site it needs to be shut down do not give any money to an offshore casino that offers Bitcoin do not trust

1 December 2025
Unprompted review
Rated 1 out of 5 stars

I won and withdrew $1900

I won and withdrew $1900. It’s been almost 5 weeks and still have not received my withdrawal. They keep telling me to give it a few more days, well it’s been 30 DAYS!!! Worst experience ever!!

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Crooked as they come

Crooked as they come! Received a $50 Bonus but I had to play thru $3000. Which I did, and what I had left was to be converted to cash in my account! Played thru the $3000 plus they took out the $50 bonus money after my play thru. All I had to do was play thru the $3000 never said they would take out the original $50 bonus.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible site!!

Terrible site! I have won over $900 in the past month. They only sent me $180 for ONE of my winnings. That was for a $200 withdrawal which they charged $20 to wire transfer to my banking institution. Honestly, I believe this casino is fraudulent and so are its staff. Based on the many negative reviews I’ve read here, I think it’s safe to say I won’t be receiving the rest of my withdrawals. VERY disappointed in “lucky” creek. They should change their name to “you’re s#%^ out of luck if you think we’re going to pay out your winnings to you.”

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Withdrawals are a joke

Withdrawals are a joke! No, it's not as easy as they say. You have to meet their criteria which is only a way to loose more money. I really wish I read the reviews before I spent money on this game.

4 October 2025
Unprompted review

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