Great concept totally transparent and open. Superb service from a 1 man band always available to answer any questions I’ve ever had
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great concept totally transparent and open. Superb service from a 1 man band always available to answer any questions I’ve ever had
Company replied
Can’t speak highly enough about Lucked Out Laces! The competitions offer outstanding prizes with great odds. There are many raffle set ups out there but none comes close to them. The variety of prizes... See more
Company replied
Been using them since day 1, had a few breaks here and there but not a winner yet so clearly just giving them all to his mates!!! 😉 5 goes in the gold tonight. Hopefully I can break the L streak a... See more
Company replied
Honest review, at 1st I was skeptical about the site cause of the prices. Then I watch them every draw even I am not entering any. Then a shoe that of my interest came I tried to resist but who know... See more
We offer customers the opportunity to win extremely limited and sold out sneakers. Customers can win incredibly expensive and classic silhouettes for a fraction of the retail and resale price. All customers have to to is select their size (if applicable) and how many tickets they would like to purchase. Entries must then be validated by answering a qualifying skill/knowledge based question. Winners are chosen live on our Instagram @luckedoutlaces. During the live stream a random ticket number is generated using Google’s random number generator. Winners are then contacted to confirm their identity and then sent their prize.
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve never had an issue with these guys and appreciate their openness. Gutted to have never won but that’s the fun in trying to win a highly popular sneaker!

Reply from Lucked Out Laces
Great idea in general, no doubt .I won a pair of Travis 1 Low OG , they arrived after 3 weeks. Upon opening the box, the pair had some serious flaws, therefore I immediately informed the company and asked for my pair to be replaced , as I cannot accept this one due to the issues and it kills the joy of the whole experience of winning. One of the laces was ripper, the right toebox was completely out of shape, excessive paint splashing on the sole and a small section of the toebox has a loose glue. The company rejected my request, as they don't accept returns (check their T&C carefully). The excuse was that they can't be sure that I'll return the same pair. They claimed that the pair was carefully inspected by them and they didn't find anything wrong with it. Upon mentioning The Consumer Right Act 2015, the subject gets ignored. I was just offered to get the money for my ticket back and some credit for future raffles. My personal advice to anyone - if you win a high value product, get the cash alternative and buy the pair yourself. 0 chances of getting the company to admit a mistake and take responsibility, no help at all. Also if you choose to get the pair instead of cash ,it's a long wait, not what's mentioned in their T&C as the pairs are not in physical stock.
I have entered so many times and never won. I feel like I am giving away money.
In response to lucked out laces response to my review:
I am not sure what records you are looking at, but I have entered more than two times, and I have purchased more than one ticket at a time.
I will take your advise, but I am not taking a break and coming back, I am completely leaving. Your raffle is not fun!! I have spent my money in thinking that I can win, but the joke is on me, because I will never win.

Reply from Lucked Out Laces
I've had an extremely positive experience from them. They went out of their way to help me, and were always courteous and willing to answer questions no matter how trivial. Prior to this I hadn't known about them for very long, but I can vouch that they are totally trustworthy and genuinely nice people, a pleasure to deal with. Thanks again.

Reply from Lucked Out Laces
Always transparent in the way they do their raffles.
Excellent odds and chances to win.
Great for sneakerheads 👟 👍🏿

Reply from Lucked Out Laces
The team are super engaging and open to suggestions. Having been lucky enough to be a winner the pair came fairly quickly and were new and not fake. Have entered numerous raffles and certainly worth a go if you’ve missed out on shoes and refuse to pay resale values like me!

Reply from Lucked Out Laces
A great independent company , with a lot of these types of raffles floating around lucked out laces are the best , if there is ever an issue they help straight away , and with great odds too

Reply from Lucked Out Laces
Lucked Out Laces are amazing. I’ve been lucky enough to win twice and have managed to get hold of one of my all time favourite trainers because of them. They’ve also managed to create a super friendly community of likeminded people and also regularly put on charity events as well.

Reply from Lucked Out Laces
Really love the different selection of trainers that you raffle. The prices are amazing, specially when you do them for 99p. Hoping to get a win soon. Keep up the great work!

Reply from Lucked Out Laces
Always provides a great service, incredible odds, and always fantastic shoes on offer. Will continue to purchase tickets in the hope for a W 🤞
Easy to understand, great customer service and very good place to find some serious heat!!! 🔥🙏
Entered into the Jordan 1low reverse mocha raffle. After winning the team where in touch and arranged delivery. Over the moon with them. Can't wait for more raffles.
Absolutely legit Grail Raffle, giving a second chance for you what you wanted. Fair and clean process.
Trusted trainer raffler. I have won 3 times Jordan 1 Patent Bred, Dunk High Carpet Company and Jordan 1 Low Travis Scott or you can get a cash alternative.
Amazing couldn’t believe it I never win anything !
Amazing place to find hard to find trainers. Always has the best stuff to be won and at a very decent price. I've been luckily enough to win and the process was simple enough after with very friendly staff. Definitely recommend 👌
Such a good company. I've entered a couple raffles, not won yet but my wife has. Shoes were in perfect condition, sent quickly. They're really active on social media and regularly give away free tickets.
Honest and transparent sneaker raffle site. Very easy and secure to use site. Great community vibe too.
I've been lucky enough to win four times now - sneakers that were totally unattainable too!
Keep up the great work!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.