LucielaReviews 

43
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Love this brand! I've ordered from them 3 times and they always remember that I'm a returning customer and send a little personalised note. I was worried the first time that I would get charged custom... See more

Company replied

Rated 5 out of 5 stars

I own sets from the Poppy and Thistle collections—and I truly can’t pick a favourite. Each one is beautifully designed and incredibly flattering. I wear them regularly and they’ve all held up perfectl... See more

Company replied

Rated 5 out of 5 stars

I recently purchased some Luciela lingerie as I’ve struggled to find luxury product that doesn’t break the bank or end up digging into my sides. I have to say I was not disappointed! The fabric is sup... See more

Company replied

Rated 5 out of 5 stars

This was a self-gift for my birthday and I was just so happy I did it. The pieces are beautiful, playful and original — not the typical boring lingerie where everything from every brand looks the s... See more

Company replied

Company details

  1. Lingerie Store

Written by the company

Luciela is the luxury lingerie brand for the modern woman. Inspired by today’s confident women who don’t want to compromise between lingerie that looks good and feels good, our mission is to empower modern women to move through their busy lives with grace and confidence. Designed for both the everyday and the extraordinary, each piece is carefully crafted to be understatedly sexy, embracing a femininity that is both sensual and elegant. Created by founder Lucienne in 2023 after years of development, Luciela crafts luxury intimate wardrobes that uniquely combine colourful yet delicately sophisticated designs with ethical craftsmanship. The brand’s capsule collections are a harmony of rich colours, vibrant prints and form-flattering silhouettes, celebrating vibrant femininity and effortless elegance, but also championing comfort, sustainability and integrity. Collections are developed between London and Madrid, ethically sourced and sustainably made by a lingerie atelier based in Lisbon. Transparency is of key importance to the brand, which promises to use sustainable materials in each and every one of its pieces. Luciela’s commitment to conscious, integrity-driven practices ensures that each item is not only a luxury to wear, but also a reflection of a deeper commitment to sustainability and ethical values. The result is a redefined intimate wardrobe experience that resonates with the modern woman’s desire for elegance, authenticity and substance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

43 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(43)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this brand

Love this brand! I've ordered from them 3 times and they always remember that I'm a returning customer and send a little personalised note. I was worried the first time that I would get charged customs fees as I'm in the UK and they ship from Europe, but they cover all shipping fees and taxes :-D

14 June 2026
Unprompted review
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Reply from Luciela

Thank you for your review!

Rated 5 out of 5 stars

Delicate designs, comfy tencel/cotton linings

Delicate, comfortable materials. Lining of tencel / cotton make them more comfortable than many other lingerie in this price range -- even other pricier brands don't have such good lining. Designs are beautiful as well. Even better that Luciela pieces are made with sustainable materials -- many other labels that brand themselves on the premise of sustainability are way pricier and don't feel well made or conformable [sp the linings]

7 April 2026
Unprompted review
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Reply from Luciela

Thank you for your review!

Rated 5 out of 5 stars

The quality is very luxury

The quality is very luxury, and my experience was very good specially under war circumstances they keep in touch with me and told me every updates thank u very much 🫶🏼🫶🏼

22 March 2026
Unprompted review
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Reply from Luciela

It is our pleasure! Thank you for your kind review!

Rated 5 out of 5 stars

Wonderful lingerie set

Absolutely stunning lingerie, made with real craft and comfort. You can tell a lot of intent and care is poured into these pieces :)

1 February 2026
Unprompted review
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Reply from Luciela

Thank you, Natasha!

Rated 5 out of 5 stars

My favourite lingerie

Absolutely love this brand! I’m so impressed with the quality of the lingerie, but also the customer service. I had some lingerie shipped to the UK and there was some delay at customs, the founder was responsive and helpful. The founder kept me in the loop and the order arrived to me safely. I will be shopping again soon!

11 December 2025
Unprompted review
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Reply from Luciela

Thank you so much!

Rated 5 out of 5 stars

Made me feel confident again :)

This was a self-gift for my birthday and I was just so happy I did it. The pieces are beautiful, playful and original — not the typical boring lingerie where everything from every brand looks the same. For me, they fit all the important points: comfortable, soft, and even more difficult, flattering.

I became a mother this past year and, honestly, wearing this lingerie made me feel confident and happy in my skin again :) That's an invaluable trait

3 November 2025
Unprompted review
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Reply from Luciela

Thank you Virgina, we're so happy to hear it :)

Rated 5 out of 5 stars

I absolutely love Luciela Lingerie

I absolutely love Luciela Lingerie! The quality is amazing: the fabrics feel very soft, the fit is perfect and super comfortable, which isn’t always easy to find with lingerie. I'll buy again for sure!

13 October 2025
Unprompted review
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Reply from Luciela

Thank you so much for your review!

Rated 5 out of 5 stars

My new go to place

By far my favourite place when it comes to buying lingerie. Beautifully designed and it doesn’t break the bank! Exactly what I was looking for.
- obsessed customer

5 October 2025
Unprompted review
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Reply from Luciela

Thank you so much – so happy to hear it!

Rated 5 out of 5 stars

My exquisite bridal kimono

I recently received the most beautiful bridal kimono from Luciela. The softness of the mesh and elegance of the lace detailing are truly incredible and I can't wait to wear it on my wedding day!

28 August 2025
Unprompted review
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Reply from Luciela

We're so glad you love it—have a wonderful wedding day!

Rated 5 out of 5 stars

Absolutely love this brand!

The designs are stunning and it's amazing to see a complete breakdown of the materials used so you know you're getting sustainable quality. Their customer service is also great—super responsive and genuinely helpful. Highly recommend.

2 April 2025
Luciela logo

Reply from Luciela

Thank you so much!

Rated 5 out of 5 stars

Can't wait to see what they create next!

I own sets from the Poppy and Thistle collections—and I truly can’t pick a favourite. Each one is beautifully designed and incredibly flattering. I wear them regularly and they’ve all held up perfectly over time, which speaks volumes about the quality. The colours are soft, feminine, and absolutely gorgeous—exactly what I was looking for. Luciela has such a unique and timeless aesthetic. I’m already looking forward to seeing what new pieces they create next!

23 January 2025
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Reply from Luciela

Thank you so much!

Rated 5 out of 5 stars

Both beautiful and comfortable

I've found that with a lot of luxury lingerie brands, the gusset is really narrow and uncomfortable for actual wear. I was hesitant about trying Luciela for that reason, but I'm so glad I did - their knickers are extremely comfortable and the gusset is a good width, I can happily wear them all day. I think their pieces really are made to be both beautiful and genuinely wearable.

15 April 2025
Unprompted review
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Reply from Luciela

Thank you, Karen!

Rated 5 out of 5 stars

Really happy with my order and…

Really happy with my order and impressed with the brand. The whole process was easy and shipping was quick. The lingerie looks even better in person too :)
You can tell they care about what they’re doing. Will definitely be coming back

4 April 2025
Unprompted review
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Reply from Luciela

Thank you!

Rated 5 out of 5 stars

Lovely luxurious product

I got some lingerie from Luciela for Valentine's Day (a baby doll and matching knickers). I'd never heard of the brand but my husband came across it on Wolf & Badger, and the pieces are exquisite! Beautiful colours, quality materials and lovely packaging. I'm always on the lookout for new brands so very happy to have discovered this one, will be buying again!

14 February 2025
Unprompted review
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Reply from Luciela

Thank you for your kind review!

Rated 5 out of 5 stars

Will be buying more!

I recently purchased some Luciela lingerie as I’ve struggled to find luxury product that doesn’t break the bank or end up digging into my sides. I have to say I was not disappointed! The fabric is super lush and soft, is clearly high quality and shaped to fit the body so comfortably. I feel so confident wearing it. It’s a wonderful plus that everything is sustainably made too. I will definitely be purchasing Luciela again!

4 March 2025
Unprompted review
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Reply from Luciela

Thank you so much!

Rated 5 out of 5 stars

epitome of conscious luxury lingerie

Luciela is the epitome of eco conscious luxury lingerie. From the quality of the construction to the sustainability of the fabrics, you can tell each piece was made with intention. I also love that eco conscious is not just a buzzword and actually comes down to where the fabric comes from, how the lingerie is made and it’s non toxic and zero waste: while still being sexy and sophisticated. The styles are also super wearable (no digging, actually comfortable) with colors and patterns that are timeless. Love the super chic robes and wisteria the best!

7 February 2025
Unprompted review
Luciela logo

Reply from Luciela

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Sustainable and good quality

It's really hard to find (actually) sustainable lingerie brands, so I was excited and cautiously hopeful when I found Luciela. They did not disappoint!! I really like the transparency around the materials used, and the pieces feel well made and very soft. So far they have survived the washing machine with no problems. I will definitely keep my eye out for new pieces from them!

27 January 2025
Unprompted review
Luciela logo

Reply from Luciela

Thank you! Sustainability is extremely important to us and we continue to work for it in all areas of our business!

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