Lubracil Reviews 

212
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers had a great experience with this company. Customers are really happy with the product's effectiveness, noting significant improvements in sensitivity, moisture, and overall well-being. Many people found that the products delivered on their promises, with some experiencing dramatic changes and relief from discomfort within weeks. Reviewers also appreciate the quality of the products, often stating they are gentle, effective, and superior to other options they have tried. However, some customers also noted significant issues with unexpected orders and difficulties in obtaining refunds. People reported being charged for items they did not order or for subscriptions they did not knowingly sign up for, and found the refund policy to be very strict. The customer service experience was a point of contention for some, with complaints about slow responses, difficulty understanding agents, and unhelpful resolutions regarding unwanted products.

What people talk about most

Product

Reviewers mention positive feedback about product, with many finding it effective and life-changing for... See more

Quality

Customers had positive experiences with product quality, with many reviewers stating that the products work... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Order

Reviewers highlight negative aspects of order, with many customers reporting being charged for products they... See more

Refund

Users describe negative interactions with refund processes, often reporting that the company refuses to issue... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered both products on a Thursday night, arrived Monday. Customer service sent a personal welcome email with usage tips. The Sensation Serum worked the very first time - immediate warmth, increased... See more

Company replied

Rated 4 out of 5 stars

The product is fantastic. I had a major relief of itching and burning within the first week of taking it. After a month, I stopped my hormone creme. I still have three month to go and hope my vaginal... See more

Company replied

Rated 5 out of 5 stars

Let me tell you - I've fought with subscription companies for HOURS trying to cancel. Lubracil? Two clicks online. Done. No phone calls, no "are you sure," no guilt trips. Just respect for customers.... See more

Company replied

Rated 5 out of 5 stars

My husband and I were barely intimate anymore because I couldn't feel anything and had zero desire. Dead bedroom situation. Started using Sensation Serum about 6 weeks ago and the change has been dram... See more

Company replied



Contact info

3.8

Great

TrustScore 4 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(212)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Positive experience with cusotmer support's assistance

These four stars are generous, but I believe in the product, and customer service quickly resolved my lost shipment. I do feel a difference after a week, more present and comfortable in my body. I look forward to seeing how I feel after using the supplement for the recommended number of weeks.

1 November 2025
Unprompted review
Lubracil logo

Reply from Lubracil

Hi Libby,

We’re so happy to hear that you’re seeing benefits from our Lubracil Oral Softgel! Supporting your wellness is exactly why we do what we do.

Thank you for trusting Lubracil and for sharing your experience with others. 💜

If you ever have questions about how to get the most out of your products, just reach out to us at support@lubracil.com

With gratitude,
The Lubracil Team

Rated 5 out of 5 stars

Excellent customer service

I ordered Lubracil and before the item arrived I found out that due to a medical condition, I could not take it. I contacted support via phonoe and tried to stop the order. It had already shipped and could not be stopped. Mari from customer support processed a refund for me and said I could give the product to a friend to try. Excellent customer service. I only wish I could have tried the product! I'm looking to see what else I can take.

29 October 2025
Unprompted review
Lubracil logo

Reply from Lubracil

Hi Theworkingartist,

Thank you for your lovely feedback! We’re glad to hear you had a positive experience with our services.

We work hard to make everything as smooth and helpful as possible, and it’s wonderful to know it shows.

Thanks again for choosing Lubracil. 💜

Best regards,
The Lubracil Team

Rated 1 out of 5 stars

Do NOT ORDER this product!

Do NOT ORDER this product!! They will reel you in with shipments you didn't want, didn't order and don't need. Try to send them back? NO WAY! I am 75 years old - yet now I have about 8 products for Menopause - which I went through 25 years ago. And guess what? More is on the way! I have cancelled my subscription, but my total owed is $400!

27 October 2025
Unprompted review
Rated 1 out of 5 stars

FRAUD!Buyer beware

FRAUD!Buyer beware. Horrible experience. You cant get a human and they do not return messages or emails. They will charge you for subscriptions you did not sign up for and claim that you knew about it, then try not to refund you for the subscriptions that you never signed up for in the first place. I am tired of calling and emailing and losing my money when I have asked twice to cancel any and all orders for me. Don't do it! NOT worth it. I may have to cancel my CC and get a new one to rid myself of these auto orders. Also report them to BBB.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

After just a few days I can tell a…

After just a few days I can tell a difference in lubrication! This stuff is amazing. I'm currently going through menopause plus getting over breastfeeding cancer and my drive has been absolutely nothing. I'm actually starting to feel like I'm on the right path after many years.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Ladies

Ladies, Lubracil works, I am a real person with real menopause symptoms and I would be lost without their softgels.
Tina

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware!

I ordered on 8-7-25. It is now 10-16-25 and I still have not received my order. I have sent several emails. They reply that they are behind and be patient. On 9-12 they listed my order as fulfilled, but no tracking number given. I emailed again. On 9-28 they sent a tracking number. When I looked it up it just stated the label was created but merchandise had not been sent out yet. I have tried to call but no one answers. I left my number for a call back but never received one. I finally put a claim in to PayPal. They keep sending the tracking number as a reply to my dispute. As I said, I ordered 8-7-25 and still have not received my product and it’s 10-16-25. This company is a fraud. Buyer beware!

7 August 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM, DON'T GET SUCKED IN

This is a total scam! I canceled my order within an hour of placing it and they still sent it, with additional product they charged me for! They basically have a no return policy, which is shady in itself, considering any reputable company has a return policy!! Obviously the "good" reviews were paid for. STAY AWAY FROM THIS COMPANY, DON'T GET SCREWED LIKE MYSELF AND I'M SURE, SEVERAL OTHERS!!!! Maybe those of us that have been scammed should file a class action lawsuit!!!

6 October 2025
Unprompted review
Rated 1 out of 5 stars

They owe me money!!

I, too, have been scammed. They owe me $84.90 for a shipment that I have never received since August
24 th!! They do not answer their phones whether I am pressing “1” for Sales OR “2” FOR CUSTOMER SUPPORT. I HAVE LEFT PHONE MESSAGES WITH NEVER ONE RESPONSE. Please, don’t risk losing your money to them. Switch to a company named NeuEve. They are honest and their products work!!

24 August 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience.

I would not leave any stars if that was an option! They ordered something for me that I never ordered then charged me for it and said there was no refund because I hit express shipment and I haven’t even received the product! I know for a fact I did not order because it was the gummies and the cream which they sent as a free gift the month before and I don’t even like the gummies and that order only had gummies and cream in it! I was also with my daughter and grandkids during the time they are claiming I ordered the product!
This company is a scam and it’s a shame to because I had ordered from them in the past with getting the pills and liked them, now all the sudden they are ordering things for me and charging my card! When I talked to customer service he would not listen to me and kept blowing me off and claimed I put in the order and also put me on express shipment for the pills I had gotten in the past which I also did not sign up for. When I told him I could not have signed up for express shipment when I ordered the pills because it took over three weeks to get them he just said “ well just because you order express shipment doesn’t mean your going to get them fast, which again proves I did not sign up for express let alone reorders of products I didn’t even like!

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Customer service is terrible!!


Customer service is terrible!!! I’ve left three messages, sent two emails and tried the online chat. No response!! I’d advise NOT to order from this company. I’m sure there are other products on the market that surpass these products where you can get a response from customer service. The cream tube that I received was not even half full.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

This review should be Zero stars

This review should be Zero stars, the company is a scam, I order the product on 8-12-25 and still have not received the package. It is now 9-27-25. I have sent email after email with no response. I have tried to chat on line and have gotten no where. I have called multiple times and no one has returned my call. I finally called my cc company and disputed the charges, today they just charge my credit card again for another $49.00 saying I signed up for a subscription. Subscription for what?? still have received nothing. DO NOT OREDER ANYTHING FROM THE COMPANY!! SCAN!!

29 September 2025
Unprompted review
Rated 1 out of 5 stars

I would give a half star if I could

I would give a half star if I could. I order my product on August 28th, I received an email from the company that my order had shipped on August 30th. When I track my package usps says they are still awaiting package from the company. Well....here we are September 25 and still the same tracking almost a month later. I think its a scam. DON'T BUY FRON THIS COMPANY!

25 September 2025
Unprompted review
Rated 1 out of 5 stars

BE CAREFUL. You might not get your order!

BE CAREFUL! I don’t recommend buying from this company. Almost a month ago I placed my order and my tracking from USPS it say is waiting for the package.
They never shipped the supplies. I’ve called. I’ve texted I’ve emailed I even contacted company I paid through. Lubracil got back to me and said you can’t cancel or get a refund for your order once it’s been processed so buyer beware. I just wanted them to refund my money since who knows if I’ll ever receive the product. BE AWARE that this can happen to you . Money doesn’t come easily, I made a sacrifice to do something for me and got disappointed.

22 August 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the softgels on August 22

I ordered the softgels on August 22, 2025 and 24 August. It said it was in pre-shipment still waiting for it to get out of pre-shipment and it’s September 18. I’ve called. I’ve texted I’ve emailed I even contacted company I paid through. Lubracil got back to me and said you can’t cancel or get a refund for your order once it’s been processed so buyer beware. I did get a hold of somebody and they said they were getting a shipment this past Saturday so I’m still curious to see if I actually get the product. I would not recommend ordering through this company with their customer service the way it is just a heads up. I just wanted them to refund my money since who knows if I’ll ever receive the product.

22 August 2025
Unprompted review
Rated 1 out of 5 stars

A Scam???

I ordered this product on 8/31 and its now 9/15 and the tracking number they sent me says the package has not been received. I’ve written to the customer support team and they have not responded.
Yes, my payment was taken out the day I ordered it.
Wondering if this company is a Scam.

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Don’t get scammed

Be careful when purchasing from this company. They offer free gifts when ordering and then hide subscription contracts within the fine print. I was taken for $74.95

1 August 2025
Unprompted review

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