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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge and exceptional helpfulness, making interactions pleasant and productive. Many people highlight the top-class customer service, appreciating the clear guidance, prompt responses, and the personalized approach that ensures a smooth experience from ordering to delivery. The products themselves are frequently described as high quality, and the delivery service is consistently noted for its speed and efficiency. However, some customers were not happy with receiving incorrect parts or incomplete orders, and a few experienced issues with the delivery service, particularly regarding the courier used and the handling of packages. There were also instances where customers found themselves without support for certain products due to the company not being an official distributor.

What people talk about most

Product

Consumers generally express satisfaction with the products, highlighting their quality and design. Many... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and speedy... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

Great customer service from Mario, the faulty level gauge supplied with the LPG tank was only discovered upon fitting six months after purchase. A replacement was shipped overnight & 24 hours after... See more

Rated 5 out of 5 stars

LPG Shop is the place to go to if i need anything gas related, Mr.Mario has been an absolute gem, he’s vast knowledge on the products needed to suit one’s requirements is phenomenal ! I highly r... See more

Rated 5 out of 5 stars

We require an LPG tank/setup for our camper and from the onset, Mario was most helpful. In fact I'd go as far as saying that he has been the most professional, knowledgeable person that I've had the p... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend this business enough — from fast delivery to unbelievable customer service. After installing the equipment, I ran into an issue I couldn’t figure out. One email and a quick phone cal... See more


Company details

  1. Car Accessories Store

Information provided by various external sources

Biggest LPG Conversions Systems Online Shop Worldwide. Parts and Accessories , Equipment for Autogas and LPG.


Contact info

  • Putney Road West, LE2 7TD, Leicester, United Kingdom

  • lpgshop.co.uk

4.8

Excellent

TrustScore 5 out of 5

868 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Mario at the LPG SHOP in Leicester is a super hero!!!!

Mario at the Leicester store has been absolutely amazing.

We ordered a Clesana for our boat and it went on back order but we had a very very tight time frame and Mario went above and beyond to keep me updated. He even provided me the courier link he had so I could keep live tracking of the item and he chased it through customs and then with the courier to ensure we received it in time.

He even provided me with a back up refund process to ensure I could get another from somewhere else urgently if needed.

Wonderful customer service. So very refreshing as i would imagine he deals with sooo many customers on a daily basis and could have so easily said there was nothing he could do.

Absolute credit to the store and we will definitely be a returning customer to the LPG SHOP in Leicester for that reason.

Highly recommended. ⭐️⭐️⭐️⭐️⭐️

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Recommend LPG Shop

I placed my order 28 Dec expecting it to be processed after the Christmas/ New Year, but it was delivered today, 30 Dec.
Great service!

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product: Polish engineering at its finest.
The LS tank is a work of art: very light, and nicely designed. It seems a shame to let it be knocked about!
The fittings kit is also good: very simple, and easy to assemble (I got the bracket kit).
Support is also excell.ent: I called before I bought mine, and they had good feedback.
And I needed a fast shipment to get to me before I left for Spain, and it was shipped same day, and arrived by noon the next: on Dec 23rd.
I was tempted to get the composite tank: for only anoth £50 you get a transparent window to check the level. But I'm happy with what I got too.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Good products and knowledgeable staff

Good products and knowledgeable staff, and when there was a delivery problem with my items (a small order) Mario the customer relations manager helped sort it out without fuss. Many thanks!

12 December 2025
Unprompted review

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