Loyalpetsvip Reviews 318

Hi Mehdi,

I hope this message finds you well. I’m reaching out to follow up on our previous communication regarding your recent experience with our service.

As noted in our earlier message (which you can find in your inbox if you'd like to review it), we’ve thoroughly reviewed your case and have taken the following steps to resolve the matter:

A full refund has been issued for the subscription charge. Depending on your bank, it may take a few business days for the funds to appear in your account.

Your membership has been canceled to prevent any future charges.
Your account has been deactivated from our website.

We’re truly sorry for any inconvenience or misunderstanding caused, and we’re grateful for the opportunity to make things right. Your feedback is incredibly valuable to us and helps us improve our service and communication.

As a final note, if you feel that your concern has now been addressed and resolved to your satisfaction, we would kindly ask you to consider removing or updating the public review or comment you left regarding this experience.

While we completely respect your right to share feedback, negative reviews—even those based on issues that have since been resolved—can continue to affect us significantly. If you feel the situation has been handled fairly, your help in updating or removing the review would be sincerely appreciated.

You can remove your comment by clicking here:
Once again, thank you for your time, understanding, and cooperation. If you have any further questions or concerns, please don’t hesitate to get in touch.

Warm regards,
Anne
Quality Assurance Team

The cancellation was done promptly and I have no problem with it.

You had mentioned that you will refund my amount.
I am still waiting for it to be refunded.
I will be grateful if you can please process for the refund.
Regards

Dearest Mila &
Escalation Team Management All staffs

When I as an overseas customer makes a mistake in their purchase, it is really helpful to have the problem resolved quickly and to receive a quick response.

I have been trying to get this cancelled for the last 2 months but it's still not cancelled and every month you lot try to take money off my account. So please cancel this subscription as I did not sign up for it.

Scam! Now harassing me to remove my review but saying they will refund me if I do. Spoil alert they won’t!
Avoid at all costs you can tell these 5 star reviews have been written in order for people to get a refund as they have the worded they asked me to use

Thanks to Ahlby he really was helpful at my problem

Everything es great, good customer service

Edith was of great assistance.

The best live chat, to date!! Very polite and friendly. The only thing, I would suggest is to have longer in order to respond. (6 minutes isn’t enough).

Anne helped resolve the issue. Of incorrect subscription

Your company is the most corrupted company I have ever dealt with. You have write 100 of emails to me that you are going to redound me the money you have literally stolen from me because I accepted your invitation to be a member. You must return the chf. 280 to my account otherwise I don’t stop writing my experience with your stupid corrupted company.

Thank you for your assistance emerald

Sorry i joined by mistake

Maya’s customer service was good