Arrived fast, my pooch has been sniffing the packaging non stop I’m sure she knows there’s something really good in there! She suffers from separation anxiety so we were thrilled to find out about th... See more
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Excellent service delivery was quite quick considering it’s been Xmas The only thing they could improve on is less packaging the box was massive for just one small packet .. although it was nicely p... See more
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The socks are beautiful and will make a perfect gift for my friend that lost her furry loved one. There was a mix up that was slow to be communicated and confusing. Something about needing to reprint... See more
Company replied
Loved the air freshener with our pups face! The image came out fantastic but the shipping just took too long and 3 air fresheners for 26 bucks is not a bargain. We were warned that it may be longer du... See more
Company replied
Company details
Written by the company
Lovimals is the home of customised pet accessories. We started to help owners who love pets just as much as we do. Lovimals will ensure you can be with your pet wherever you are, whatever you are doing.
Contact info
United Kingdom
- hi@lovimals.com
- lovimals.com
4.1
Great
629 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very uncomfortable, shaped like a tube
I was very excited to order these socks, ordered 2 pairs. Unfortunately, they are the most uncomfortable thing I have ever tried on. They are shaped like a tube without any angle at the ankle. Could not wear them more than 3 minutes. It is a pity because they look so cute and the print is high quality, yet the stiff tube like material of the socks makes it impossible to wear them.
2 December 2021
Reply from Lovimals
Hello Bahar,
It's sad to hear that you weren't happy with the quality of our socks. Thanks for the feedback though, I already sent this to the team so we can discuss it for future improvements. On the other hand, I'm glad to hear that you loved the print and the design. Hope you give our other products a shot and let us know how else we can help you. Have a great holiday!
Sincerely,
The Lovimals Team
Great photorealistic images!
The images were even better than I could have imagined. The docks are so soft too!
1 December 2021
Reply from Lovimals
Hi Sean,
Wow! Thank you for the great review! We're super glad that you're satisfied with your order. We couldn't be happier. We hope to have you back again!
Cheers,
The Lovimals Team
Easy ordering
Easy ordering, quick turnaround, excellent quality product. I definitely will be using you again
30 November 2021
Reply from Lovimals
Hi Frances,
Thank you so much for the wonderful review! So glad everything turned out great. We can't wait to welcome you back as our customer again soon!
Cheers,
The Lovimals Team
Best pet sock company out there!
I got a BUNCH of pairs for gifts, and every single one of them looks perfect!! Better than expected! There are a lot of "pet socks" companies out there, but I trust Lovimals the most. I'm always super happy with the end result :)
30 November 2021
Reply from Lovimals
Hi Katie,
Awesome review! We're beyond ecstatic to know that we've exceeded your expectations. It's always our number one priority to make sure that our customers are happy with the final outcome. We cannot thank you enough for the support you've been giving us. Thanks again and talk to you soon!
Cheers,
The Lovimals Team
The prints look excellent
The prints look excellent, much better than I expected! I just wish the material of the socks were different (the silky, latex feeling that typically make your feet sweat) - however, I understand this is for novelty and not for function. Still super cute!
30 November 2021
Reply from Lovimals
Hi Jenn,
Thanks for the wonderful feedback. We're so glad you liked how print turned out. We hope to have you back again soon. Have a nice day!
Cheers,
The Lovimals Team
Reply from Lovimals
Hi Nicholas,
Thanks for leaving us a great review!
We always aim to please. We are so glad that you are satisfied.
Have a great day!
Cheers,
The Lovimals Team
Turned out perfect!
I got custom socks for my step sister with her new cat on them. They are AWESOME. Shipped super fast, good quality, picture looks great! Overall I highly recommend them.
28 November 2021
Reply from Lovimals
Hi Kennedy,
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again!
Cheers,
The Lovimals Team
So I love these socks
So I love these socks, one set with one dog and the other pair with the other dog, really look like our girls!
Excited to give to my husband in his stocking for Christmas.
27 November 2021
Reply from Lovimals
Hi Anita,
Thank you for sharing a review.
We are happy that you liked the socks. Your husband will absolutely love it!
Have a great day!
Cheers,
The Lovimals Team
The pictures on the socks look so…
The pictures on the socks look so realistic-just like the photos I sent!
25 November 2021
Reply from Lovimals
Hi Theresa,
Thank you so much! It's great to know that you are happy with the socks. Come and visit our store again soon.
Have a wonderful day!
Cheers,
The Lovimals Team
Great customer service
Excellent product (custom socks) and wonderful customer service. When one photo didn't upload correctly, they contacted me immediately and had me email it. The product arrived quickly; I can't wait to gift them!
24 November 2021
Reply from Lovimals
Hi Cat,
Wow! Thank you so much for the great feedback! We're so glad that you're happy with the order. We're sure your family and friends would love it too!
We look forward to having you back! Have a nice day!
Cheers,
The Lovimals Team
So cute!
So cute!! They did a great job of cropping the image to just show my puppy’s face.
24 November 2021
Reply from Lovimals
Hi Roseann,
Thanks for sharing your review. We are so happy to hear that you loved the socks. Can't wait to welcome you as our customer again soon!
Cheers,
The Lovimals Team
Reply from Lovimals
Hi Danielle,
Thank you so much for your lovely review. This could really help others make an informed decision. We appreciate you!
Cheers,
The Lovimals Team
Nothing indicates you are an…
Nothing indicates you are an international company. Still waiting for shipment to reach US.
21 November 2021
Reply from Lovimals
Hi Greg,
Thanks for your feedback. I believe the shipping information is stated on our product page but I agree that it should have been made more clear for our customers. Don't worry, I already talked to the team about this so we can have a look at better options. In the meantime, I have asked one of our customer service agents to send you an update regarding your order. Sorry again and hope to hear from you soon. Have a great day.
Sincerely,
The Lovimals Team
Don't rely on Lovimals
Don't bother ordering from Lovimals if you have any desire to receive your item in a timely manner. I ordered from them 4 weeks ago in order to give the item as a gift, and 4 weeks later, their customer support team told me that my item was lost -- only after going back and forth with them numerous times over several weeks inquiring about the status of the package. Needless to say, I will not be able to give the item that I purchased as a gift, which is highly disappointing. (I also see that Lovimals replies to a lot of folks on here saying they have no record of an email from them -- let me just preemptively say that is not the case for me, as I have been emailing back and forth with a customer service agent since Tuesday, November 2.)
They claim they will replace the item, but I'm doubtful. They also claim that my item was due to shipping issues which are out of their control -- an explanation which seems like a cop-out to me as I have been ordering plenty of items over the last few months, including items from overseas, with no issues. I will update this review if I ever receive the item, but for now, I would encourage others not to put any hope in actually receiving items ordered from Lovimals.
UPDATE: Six weeks after I placed my initial order, I have finally received my order, despite my initial order confirmation email saying, "For international orders your order should be delivered within 9 - 12 business days." This terrible experience was not worth the product I received.
19 November 2021
Reply from Lovimals
Hi Joshua,
So sorry to hear that you haven’t received your order yet. After confirming with the courier that the original parcel got lost while in transit, I immediately asked the rest of the team to send out a replacement instead. Due to the inconvenience, the postage fee has been refunded and should reflect on your account within the next few days. Please know that it is never our intention to disappoint you.
Our CS team has reached out to you as well to provide further updates. Rest assured that we will be keeping an eye on this until the parcel gets delivered to you.
Apologies again for the inconvenience.
Cheers,
Lovimals Team
Socks would be 5 star if it was cotton
Socks would be 5 star if it was cotton. Very cute otherwise.
19 November 2021
Reply from Lovimals
Hi Lorne,
Thank you for the feedback. We're so glad you liked the socks.
Please know that we truly appreciate you.
We can't wait to welcome you back soon!
Stay safe!
Cheers,
The Lovimals Team
son & girlfriends kitten socks
My son and his girlfriend recently adopted a young kitten. Using a photo they sent me I uploaded the kitties face and ordered 2 pairs of socks. When my package arrived, QUICKLY, I laughed with joy at how adorable these 'stocking stuffers' turned out! Thank you for such great quality of the kittens face on the socks!
18 November 2021
Reply from Lovimals
Hi Karen,
Thank you for the wonderful review. We are so glad you liked the final outcome.
We hope your son and his girlfriend felt the same way too.
Hope you'll order again soon! Stay safe!
Cheers,
The Lovimals Team
The socks turned out great
The socks turned out great, they were a big hit!
Everyone loved them!
17 November 2021
Reply from Lovimals
Hi Lisa,
We're really pleased to know that your experience with us was a good one! Knowing that you loved the order truly made our day! We can't wait to have you back again! Have a great day!
Cheers,
The Lovimals Team
I loved the socks 🤩
I loved the socks 🤩
And the delivery was super fast 😊 (i live in Switzerland)
17 November 2021
Unprompted review
Reply from Lovimals
Hi Katerina,
Thank you so much for leaving a review. This would really help others make an informed decision before buying. Talk to you soon!
Cheers,
The Lovimals Team
Bought a pair of socks with our cat’s…
Bought a pair of socks with our cat’s face on them for my daughter for Christmas. The site was easy to use, the socks arrived quickly, and they look amazing. My daughter is going to love them!
15 November 2021
Unprompted review
Reply from Lovimals
Hi Kristin,
Your review just made our day. So happy to hear that you had an easy ordering experience with us. We'd love to know your daughter's feedback as well, please keep us posted.
Cheers,
The Lovimals Team
Dog socks
I ordered socks with our dogs face on them for my husband. The process was simple and the socks look fantastic. Now I wish I'd gotten a blanket or other items as well!
14 November 2021
Unprompted review
Reply from Lovimals
Hi Melissa,
Thank you so much for leaving a feedback. We are glad that you loved your experience with us. Can't wait to welcome you again soon!
Cheers,
The Lovimals Team
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