Love Velo Reviews 

585
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally well-organized cycling holidays, highlighting seamless luggage transfers, wonderful accommodations, and superb daily navigation paths. Travelers note that the staff are professional, incredibly welcoming, and always available to assist with custom planning and reliable support. However, some reviewers noted minor drawbacks regarding specific routes or daily travel arrangements encountered during their journeys. A few consumers mentioned encountering occasional navigation snags, stretches of boring main roads, or hotels positioned a bit far from town centers. Despite these minor issues, individuals still describe their overall vacations as truly memorable, smooth, and deeply enjoyable adventures.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting seamless planning and... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing immense satisfaction with their cycling trips... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness, professionalism, and dedication... See more

Location

Reviewers mention positive feedback about location, highlighting ideal spots for cycling and beautiful... See more

User experience

Consumers find user experience to be highly positive, praising the seamless planning, wonderful itineraries,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our cycling trip through the Loire Valley was simply amazing. The logistics were spot on from moving our luggage along from hotel to hotel, great accommodations, and a superb navigation route. The h... See more

Company replied

Rated 5 out of 5 stars

My second trip with Love Velo and probably not the last. We had three days in Mallorca at a comfortable, mid-range hotel in Puerto de Pollensa that was perfect for cyclists, close to a shop that provi... See more

Company replied

Rated 5 out of 5 stars

What a fantastic holiday riding from Porto to Lisbon Everything well organised and e bikes were the best We got emotional leaving our bikes at the end. Would recommend to anyone regardless of a... See more

Company replied

Rated 5 out of 5 stars

I've just returned from my second cycling trip booked through Love Velo. Each and every staff member was thoroughly professional and helped put together a package that exceeded my wishes. The transf... See more

Company replied


Company details

  1. Sport Tour Agency

Written by the company

We are a community of cyclists who share a love of cycling and a desire to ride further. We exist for everyone that rides a bike. We live for the first time a kid rides without stabilizers and for the commuters who ride to their computers. We say ‘Chapeau’ to the friends who ride together and we give Kudos to experienced cyclists on their Strava propelled rides. We will help you explore new places, meet incredible people and tackle challenges.


Contact info

4.8

Excellent

TrustScore 5 out of 5

585 reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(585)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

Very poor

Very poor. The local team never reached out during our stay to see if we were okay. Worse than that the hotel accommodation was billed as 4*. In reality the hotel and our room fell way short of that and we were continually treated as second class guests as part of the love velo party compared to all the other organised groups. Finally the hotel was over a km from the town and this meant driving everywhere. 1/10 for the entry alone.

4 July 2024
Unprompted review
Love Velo logo

Reply from Love Velo

Lee, we are very sorry you felt this way as we never want any customer to ever feel dissatisfied from a trip and we treat such feedback with the utmost importance. As you know we were very surprised to receive this feedback as this was the first we had heard from you either during or after the trip and feedback from other guests on the same trip has only been positive. We have spoken with you since to understand your feedback a little further and we are sorry for the misunderstanding at the start of your trip with regards to your room and breakfast at the hotel which led to these comments. As discussed it is also a real shame you didn't raise your concerns to us or the hotel during the trip as we are always available to help with any issue. If you had, we would have been able to come and meet you straight away and discuss your issue. This I believe would have resolved the misunderstanding at the time and led to you having a very different experience.

By your own admission in our recent conversation, after your first morning you decided to not utilise any of the hotel services on offer to you during your stay or partake in any of the Love Velo activities you were invited to over the weekend. It is a real shame you decided to not utilise any of the services, especially the dinners and aperitivo evenings at the hotel (which were all included in your package as you know) as the food and service at the hotel was fantastic and something we and the hotel always receive great feedback on (the hotel is rated 4.5/5 on Tripadvisor with 5/5 for service from 435 reviews). I believe if you had you would have realised that your comment about Love Velo guests being treated as second class couldn't have been further from the truth as all groups and guests were treated equally and that the hotel services and facilities were very much 4 star.

With regards to your comment about the team never reaching out: you were invited to a number of opportunities to meet the Love Velo team during your trip but again by your own admission, you chose to not attend or utilise any of these. These included staff attending all dinners, a brilliant warm up ride and coffee stop with staff where we had over 70 riders attend plus many other support activities on the day of the event including extra feed stations on the course, kit drops before and during the event and post race drinks and support. We understand you may have been happy to be self sufficient as many riders are but I am afraid we strongly disagree with your implied statement that our team did not offer you any support over the weekend for the aforementioned reasons.

As discussed we will be taking your comments with regards to extra communications on board and you are of course always fully entitled to your opinion. However as explained we hope on reflection you can understand how we may feel your review does not offer a true reflection of your hotel or the weekend on offer to you especially as by your own admission you chose to not partake in any of the services or activities that were available to you during your stay.

We wish you all the best with your cycling adventures and if you would like to discuss any of the above further please do not hesitate to contact us.

Harry, Love Velo Team

Rated 5 out of 5 stars

Absolutely wonderful!

Tom and Amanda were absolutely amazing and pulled together a really great trip even with a very short turnaround. Every part of the trip was so well planned and was of such high quality. Thank you for being so helpful, patient and professional. We can’t wait to use Love Velo again soon!

8 June 2024
Unprompted review
Love Velo logo

Reply from Love Velo

Cath, that it what we are here for and delighted to hear Tom and Amanda were able to plan such a great trip for you.

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Perfect cycling holiday on Mallorca

We just returned from a 4 day cycling holiday on Mallorca and it was perfect in every way! The routes, the accommodations, the bikes, the transfers and the communication were all excellent. I just can't say enough about how pleased we were and I would love to work with Tom again to plan our next trip.

29 May 2024
Unprompted review
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Reply from Love Velo

Diane really pleased to here you had a great time and Tom is already looking forward to helping you organise your next trip.

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Everything about Love Velo has been absolutely first class, faultless and I really cannot thank the team enough.

Everything about Love Velo has been faultless. From the initial notification of them teaming up with LeCol and to the pricing being unbelievable and then the customer service, top class. James, if all the staff are as attentive to every detail as you are then everyone will be as lucky as I have been.
100% at sine point, hopefully in the near future I will be booking again with you guys. Thank you again

15 May 2024
Unprompted review
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Reply from Love Velo

Thank you Ian for your greta words and we will let James know, he always likes to hear! Really pleased you were able to take advantage of our new partneship with Le Col, we hope you were able to use your voucher on some nice new gear for trip.

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

First cycling holiday and Love Velo were spot on.

First cycling holiday and Love Velo were spot on arranging hotel, bike hire and airport transfers.
Great hotel which was totally geared up for cyclists.
Good bike hire - delivered to the hotel, complete with helmets and essential tools / tube / puncture repair kit.
Very good information throughout booking process including hired bikes were correctly sized, provision of routes on various platforms, and staff that were really helpul in all enquiries.
So certainly for a first time cycling holiday - would recommend Love Velo.

9 May 2024
Unprompted review
Love Velo logo

Reply from Love Velo

Christopher we were delighted that you trusted us with your first cycling holiday and we are delighted to hear that it all went well and hopefully this will be the start of many more!

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

2nd year running using Lovevelo to book…

2nd year running using Lovevelo to book our cycling trip to Mallorca. Everything went to plan, no hitches, all organised by the lovevelo and accomodating additional requests. No hard sell, instead treated as a trusted partner, and checking in to see if everything was ok. Definitely using Loveveol again and looking at options already for 2025. Rich

7 May 2024
Unprompted review
Love Velo logo

Reply from Love Velo

Richard great to hear your second trip went as well as the first and we look forward to making it a hattrick in 2025!

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Booked cycling trip to Mont Ventoux…

Booked cycling trip to Mont Ventoux this month. Experience was fantastic. We dealt with Tom and would highly recommend anyone interested in this trip to contact these guys. We booked flights to Marseille Airport and Tom organised collection from airport straight to accommodation, which is located just outside Bédoin on route to Mont Ventoux. Accommodation was perfect, such a relaxing environment and incredible view of mountain. Breakfast was lovely and fresh. We collected our bikes in France cycling Shop located in Bédoin (deposit to be paid on bike cost €1500). We cycled approx 100km first day around the beautiful countryside off any of the main roads and on day 2 did the Mont Ventoux cycle which is very challenging but unbelievable experience. We then were collected at hotel and brought back to Airport the following day. Just a few things to note, without transport organised, it is very hard to get to Bédoin. Deposits are 1500€ per bike but with this package it’s only 1 deposit if in a group. Traffic on Mont Ventoux can be quite busy. No matter how warm a day you will need an extra layer of clothing at summit. Overall fantastic experience…

9 May 2024
Unprompted review
Love Velo logo

Reply from Love Velo

Aiden, thank you for your amazing review and great words about our team. Delighted to hear you had a great time taking on the monument that is Mont Ventoux. With regards to the deposit for your bike, we are working with this particular supplier to reduce the deposit amount on their top end bikes and we are updating confirmations to reflect this.

Happy Cycling
Harry, Love Velo Team

Rated 4 out of 5 stars

Recently we traveled to Girona with…love Velo

Recently we traveled to Girona with love Velo .
The airport pickup was perfect the hotel was fantastic great room and beds.
Hotel food at breakfast was plentiful and tasty.
The route’s supplied to cycle were amazing and had a bit of everything for the experienced cyclist.
The hire bikes we had were of a high standard and the supplying shop super helpful.
Overall a very enjoyable experience.

The only blot on the experience was when booking within two hours of receiving the love Velo quote and accepting.
The chosen hotel got booked out and another hotel was supplied, incurring an additional £120.00 per person charge.
Love Velo said they would soften the blow by supplying some merchandise etc as a good will gesture.
However nothing materialised.

Hope this helps
Overall we were very pleased with the trip.

3 May 2024
Unprompted review
Love Velo logo

Reply from Love Velo

Glenn, great to hear you had an enjoyable time on your trip. Very sorry to hear about the hotel availability. Availability can change at any moment and I can see the team did everything they could to find an alternative at the same rate but unfortunately on this occasion we were dealing with very limited availability but I am pleased they were able to provide an option for you. I can see that you notified us a few weeks ago now to say that you had received your merchandise pack and all fitted well. Hopefully we can get you away again soon.

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Mallorca Cycling through Love Velo

Seamless experience from booking, transfers, hotel and ride routes and very good value. Would recommend, thanks Love Velo.

2 May 2024
Unprompted review
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Reply from Love Velo

Many thanks for your recommendation Peter and we're very pleased to hear you had a great experience.

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Mallorca for the second time

This was my second time to Mallorca with Love Velo and the first for a few of the group. I cannot say enough good things about the trip - apart from Mallorca being superb for cycling, the whole trip is organised perfectly and goes so smoothly. Everyone involved - Love Velo (big credit to James Danvers!), the hotel, bike hire transfers etc - really make the trip the best experience ever.

I highly recommend Love Velo and I'll definitely be booking with them again!

3 May 2024
Unprompted review
Love Velo logo

Reply from Love Velo

Great to hear you had a good time and agree Mallorca really is superb for cycling! We'll pass on your kind words to James and look forward to helping you with your next trip.

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly staff, great package overall :) Highly recommended 😊

28 April 2024
Unprompted review
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Reply from Love Velo

Nikki, thank you very much for the kind words and great to hear you had a great time.

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Full Marks - Great Experience

We had a great trip with Love Velo to Mallorca 312. Well organised and very friendly bunch of people.
Would highly recommend to anyone looking to go on a cycling holiday or attend a race.

26 April 2024
Unprompted review
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Reply from Love Velo

Many thanks for the recommendation and it was great to have you out there.

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Hard to give these guys anything other…

Hard to give these guys anything other than a 5. A fantastic experience at the Mallorca 312. Well organised, efficient and super friendly. Would book again with zero hesitation

27 April 2024
Unprompted review
Love Velo logo

Reply from Love Velo

That's great to hear Scott, we loved having you and can't wait to welcome you again.

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Second time using LoveVelo….Recommend

This is the second time that we have used LoveVelo to Mallorca. 1st for a four day cycle holiday with bike hire. 2nd time to take on the Mallorca 312, which included entry to the race. Took our own bikes for the event and also extended the trip to a week instead of the 3 night package. This only required a short phone call to arrange. First class communications from Phil & James to keep us updated with all the details. Well organised trip, with an easy group ride the day before the 312 which gave us a chance to meet other riders. Will use LoveVelo again next year for a trip to a different country, France or Italy.

22 April 2024
Unprompted review
Love Velo logo

Reply from Love Velo

Many thanks for the review Oz, we'll pass on your kind words to James and Phil and look forward to helping you with your next trip.

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Love Velo

All in all a cracking experience and nothing was to difficult for the team thanks 👍👍

29 April 2024
Unprompted review
Love Velo logo

Reply from Love Velo

Nicholas, many thanks for the review and 5 stars!

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

We wanted to compete in the Mallorca…

We wanted to compete in the Mallorca 312 and whilst searching on the Web, found Love Velo. I made some initial queries and was contacted and they were answered very quickly. The booking went well from start to finish, with easy set up for payments. We were allocated a good quality hotel in a convenient location for the start of race. The reps were friendly and always on hand to offer advice and support. Highly recommend Love Velo for cycle events if you want someone to do all the admin/logistics.

27 April 2024
Unprompted review
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Reply from Love Velo

Colin, great to hear you had a great time and great to hear our amazing team were able to assist you when required.

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Second time in a row with LoveVelo at Majorca 312

Second year in a row with LoveVelo at the Majorca 312. Absolutely top notch and very well organised from collecting us at the airport, through to the extra early 04:30 breakfast on race day. Great communications through the three nights, good value and great hotel, easy 5km ride down to start and very happy returning customers.

27 April 2024
Unprompted review
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Reply from Love Velo

It was great to have you back Paul. Hattrick next year!?

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Great set up from start to finish

Great set up from start to finish. On time transfers, good food & company and lots of help if needed with bikes or transfers or advice. Made the 312 a lot easier than it would’ve been on my own.

27 April 2024
Unprompted review
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Reply from Love Velo

Owen, really pelased to hear you had a great time and the Love Velo team out in Mallorca were able to provide lots of support for you.

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Great experience for the Mallorca312

Great experience, super hotel, great organisation. Used these good folks for the Mallorca312 and was very pleased. Seamless pick up and drop off from the airport, and the hotel had fantastic facilities for cyclists, a great restaurant, and was a 5 minute cycle from the start line.....happy days!

27 April 2024
Unprompted review
Love Velo logo

Reply from Love Velo

Great to hear John and thank you for your review. Hoe to see you on another ride soon.

Happy Cycling
Harry, Love Velo Team

Rated 5 out of 5 stars

Great support on Mallorca 312

Went out to do Mallorca 312 with Love Velo. All went smoothly from start to finish, good quality hotel in convenient location for start of race. In country reps were friendly and always on hand to offer advice and support. Highly recommend Lovevelo for cycle events if you want someone to do all the admin/logistics.

19 April 2024
Unprompted review
Love Velo logo

Reply from Love Velo

Thanks Dawn and I'm so pleased we could provide great support for what is a tough event. Kudos for completing it!

Happy Cycling
Harry, Love Velo Team

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