Lovessales Reviews 

215
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This sight is a scam they take ur money but don’t deliver items plus some one got my account details and tried to commit fraud

Rated 1 out of 5 stars

Agree with the poor reviews below.. Ordered 3 dresses.. Cheap materials.. Print looks like it's been photocopied onto the material and i was not supllied with an invoice or delivery note.. No known w... See more

Company replied

Rated 1 out of 5 stars

BEWARE THIS SCAM SITE!!! DO NOT TRUST THESE FAKE POSITIVE REVIEWS BELOW! Ordered items either don't arrive or arrive looking COMPLETELY different from pictured - turns out that's because their items... See more

Company replied

Rated 1 out of 5 stars

I ordered a beautiful looking knitted sweater from this shop. What arrived was the most hideous print I've ever seen, couldn't even tell you what material it was made of. Absolute garbage, looked noth... See more


Contact info

1.3

Bad

TrustScore 1.5 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(215)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered the horribly made dress Sept

I ordered the horribly made dress Sept. 8th 2023 for Halloween. I received it 11/4/2023 and being disappointed is an understatement for sure. Cheap and looks nothing like the picture. Should learn my lesson now. DO NOT BUY FROM THEM!!!!!

8 September 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 1 out of 5 stars

Do not recommend

Item finally arrived 6 wks from order date. Had to email them twice for tracking info. It did not look like the same shirt that was pictured. Very thin material, poor quality. Buyer beware. Lesson learned here.

30 October 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 1 out of 5 stars

Spent over $150 and nothing came

Spent over $150 and nothing came. when I tried to log in it would say the app is down and or my credentials don't work.

20 September 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 1 out of 5 stars

Agree with other reviews that the item…

Agree with other reviews that the item looked nothing like that advertised and the material was of poor quality. They also don't seem to provide refunds or exchanges, or at least, I can't seem to find a way of contacting them.

21 September 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 5 out of 5 stars

Slow, but good quality

I made my order from here nervously after reading the reviews, but as I particularly wanted one of the dresses and I couldn't find anything similar I did it anyway. Although it took a long time to arrive I was expecting that, what I wasn't expecting was the quality of the dresses whihc was far better than I had thought.

13 September 2023
Unprompted review
Lovessales logo

Reply from Lovessales

Thank you very much for your love, looking forward to buying next time

Rated 1 out of 5 stars

False advertising, no customer care

I ordered two dresses, one was a mini dress, and one was a maxi dress. What arrived was two dresses with identical lengths (both midi - on the knee).
I emailed them about the mistake and got this message:
"Hi, what we sent you is correct. Have a nice day" Pretty much a scam.

31 July 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We understand your frustration and apologize for any inconvenience this may have caused. Please reach out to us so we can discuss how we can make things right.

Rated 1 out of 5 stars

Product was not as advertised

Product was not as advertised. I bought two dresses. They looked nothing like the pictures. The fabric was cheap and won’t stand up to one wear. The hemlines are wrong. AND they smelled like cigarettes out of the package.

25 July 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We apologize for the negative experience you had with our product/service. Please feel free to contact us directly so we can address your concerns and make things right.

Rated 1 out of 5 stars

Missing/broken items not reimbursed

They didn't send one of the items I paid for, and another was broken. They refused to refund me for either item.

12 July 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 1 out of 5 stars

Highly disappointed

I ordered 5 pieces from this company - 4 dresses and a skirt. All were ordered in 3X. The skirt is too small to fit anyone who isn't a literal child and the fabric of two of the dresses is much cheaper than what the site promised. The stitching and finishing is shoddy. It took forever to get to me. Definitely not worth it.

6 July 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 1 out of 5 stars

I ordered a dress

I ordered a dress. From these people and I keep getting the runaround. Dress never showed up was never delivered they keep telling me that it was. I'm very aggravated with the fact that customer service sucks so bad. I've tried repeatedly to get in touch with these people to see what they will do as far as issuing the delivery since I never received my delivery and I keep getting the runaround bad customer service Bad Company. Not worth the headache of trying to order from them. They just took advantage of me and got almost $40 out of me. And I've got nothing. It would be great to get some kind of acknowledgment that there is a problem but all I keep getting is a generic response saying that it has been delivered when it has not don't do business with these Crooks. Or the dress back in May here it is July and still trying to figure this issue out I guess I'm just out of my money and out of a dress so pissed.

6 June 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 1 out of 5 stars

The material is of very poor quality

The material is of very poor quality. Even the buttons aren't sewn on properly. The products have very low quality for the cost. It should be: buy one get one. I was very disappointed. Badly finished sewing.

15 June 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 1 out of 5 stars

The size chart is way off

The size chart is way off. When I asked to send stuff back for a refund I was told they would give mea 33% refund and I could keep the clothes that don’t fit me. No one got back to me when I complained and the refund never showed up!

20 June 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 1 out of 5 stars

Disappointing

The shipping process was awful it took longer than the website stated they did respond when I emailed them but it felt like an automatic response. What I bought didn't look anything like it did on the site. Very disappointed.

19 June 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 1 out of 5 stars

POOR QUALITY AND POOR CUSTOMER SERVICE

Purchased a dress. I received the dress and I couldn't believe how poor the quality is. It's actually unwearable, it's like wearing a dress made out of an umbrella, also size was way off. I used their measure guide and went a size up to be sure, but it was too small.

I contacted customer service through email and I received a very unprofessionally written reply saying I could get 30% refund and I don't need to return it. I declined because I want 100% of my money back.

I received a return address, the address isn't even known on Google maps and the post office couldn't create a label for the parcel and the costs are almost the same as the dress.

I contacted them again, and since they didn't want the dress back at first, I asked for full refund. Now they want the dress back, again in very unprofessionally written email.

I'm furious. This company is unprofessional, poor quality (I purchased from China based companies before and still got decent quality), and customer service is garbage. They are absolutely not worth your money.

I want a full refund! Apparently I'm not the only one with complaints about quality and customer service. Do better.

14 June 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 3 out of 5 stars

Shipping took over a month

Shipping took over a month! Yes the deals are good but out of the 4 dresses I bought for 98.00, 2 were alittle tight, one had a werid super high neckline and one actually fit well. This is asian sizing and the materials are alittle odd. The clothes are "ok" but if you want long-lasting good material that drapes nice, look elsewhere.

11 June 2023
Unprompted review
Lovessales logo

Reply from Lovessales

Thank you for bringing this issue to our attention. We strive to provide a positive experience for all our customers and will work to improve based on your feedback.

Rated 1 out of 5 stars

Ordered 6 tunics

Ordered 6 tunics. So looking forward to them. A month later 6 plastic “shirts” arrived and size chart length totally wrong. I would never wear these plastic sheets. They came from China and shipping back would be a fortune. Offered 30% of my cost. Ripped off. Scam!!!

5 June 2023
Unprompted review
Lovessales logo

Reply from Lovessales

Thank you for bringing this issue to our attention. We strive to provide a positive experience for all our customers and will work to improve based on your feedback.

Rated 1 out of 5 stars

The product does not respond

The product does not respond, I cannot write a review on their website, because I never received a confirmation email, which is a condition for a review. They are disappointed. Sad. I do not recommend!

8 June 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 1 out of 5 stars

The dresses I ordered duely came but…

The dresses I ordered duely came but were nothing like the image in the advert and the sizing was small. Dreadful. No reply to email requesting return and refund. Don't be tempted.

7 June 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 1 out of 5 stars

Don't be fooled

Don't be fooled! The product received will not look like the product ordered, specifically the hemline. I wish I could show the picture of the feather dress with an asymmetrical hemline compared to the straight hemline received. I sent a complaint to customer service & was offered a 30% refund, while also being prevented from leaving a review on their site for the product. Beware of this bait & switch, unless a straight hemline is what you're after.

12 May 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

Rated 1 out of 5 stars

Ordered $98 of dresses Never Recieved. Refund Denied.

Ordered $98 of dresses. Said shipping from Oklahoma USA by given date. Did not ship for over a month. Asked for a refund. Got the run around. Then an email saying it shipped with a fake tracking number. Contacted again. Their response "sorry it shipped" but still have not recieved anything. Going on 2 months. They say customer servuce is their number 1 priority but do not answer specific email questions and I only got a response after multiple email imquiries. DO NOT ORDER FROM THEM. NOT USA.

1 June 2023
Unprompted review
Lovessales logo

Reply from Lovessales

We're sorry to hear that you were dissatisfied with our product/service. Your feedback is important to us and we will take steps to ensure that this does not happen again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look