Excellent service from start to finish, after an earlier problem(my fault), things were sorted super fast by friendly, helpful staff. As for product… excellent quality,looks amazing and very good valu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The sofa is lovely, very happy with it. The couriers (2 strong men) will be getting a different review though. They couldn't get the box through the living room door so they left it outside the front... See more
Company replied
Great sofa. Delivery guys were very helpful. Only criticism would be to have more stock in the showroom to be able to view different cushions, fabrics etc even if combined they are on different sofas... See more
Company replied
Three seater, two seater and single chair. Placed a order on a Monday and was delivered by Thursday ,absolutely brilliant service. Delivery men was lovely nothing was no bother and wasn't disappointed... See more
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Company details
Written by the company
We are a family run business, established in 2010, that stands for comfort, style, and value. Each one of our sofas is designed to fit in with current fashion trends. We embrace traditional values of craftsmanship and quality coupled with value for money, always with our customers in mind. Excellent service and the satisfaction of our customers are of utmost importance to us. Our staff are highly trained and knowledgable about our products and services, so they can give you a unique shopping experience and provide you with top quality customer service.
No more waiting weeks for a sofa!
Written by the company
- * UK-stocked, no long waiting times
- Our ranges are stocked right here in the UK, which means no long lead times and no months-long waits. Most customers receive their sofa within 2–3 working days, with free room-of-choice delivery (delivery to select few remote postcodes may include an additional charge).
- * Order today, decide at home within 30 days
- With our 30-day returns window, you can take your time making sure your sofa is right for your home. You’re welcome to unpack, set it up, and try it for comfort and fit. If it’s not quite right, you can request a return for any reason within 30 days. Simply keep the original packaging and pack the sofa back up for collection. Return fee is £60. Free fabric samples available at request.
- * Excellent value through online-only pricing
- We focus on sofas that are built for everyday living — carefully selected designs, durable upholstery fabrics, and solid internal construction — all priced sensibly by operating online.
- * Included manufacturing warranty + optional additional accidental warranty
- Every sofa comes with a 1-year manufacturing guarantee as standard, and for extra reassurance we offer an optional 5-year protection plan covering accidental damage and the sofa frame, available for upgrade at a small cost to ensure maximum savings and protection our customers.
Fast and free delivery
Room-of-choice delivery within 1-5 days
All items advertised are in stock so delivery will be within 1-5 working days. We deliver to the room of your choice at no extra cost. Unpack & assembly service is available at an extra fee.
Contact info
Huddersfield, United Kingdom
- 01472563099
- info@lovesofas.co.uk
- lovesofas.co.uk
Dozens of sofas on sale now!
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 2 weeks
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Reply from Lovesofas
Hi Stephen, we are delighted to hear that you had a great experience with us and that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!
So pleased with our recliner rhree…seater recliner sofa
So pleased with our recliner rhree seater settee, so pleased with the service from our phone call to ordering .We received it within four days ,excellent service thankyou.
15 June 2026
Reply from Lovesofas
Hi Caroline, we are thrilled to hear that you had a great experience with us and our 3rd party courier! We are also delighted to hear that you are pleased with your new sofa! Thank you for taking the time to write your lovely feedback and 5* review!
I would rare my experience with…
I would rare my experience with lovesofas first class.My velvet 2 seater sofa excellent value and very well made and so comfortable.Also they keep me updated on delivery times.
The poor delivery drivers got lost so it took a bit longer for my purchase to arrive.
With saying that they did a great job and very fast workers and polite .Bless them.
Will recommend your company to family and friends
18 June 2026
Unprompted review
Reply from Lovesofas
Hi Ann, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with the comfort and quality of your new sofa! Thank you for taking the time to write your lovely feedback, recommendation and 5* review!
Nice sofa but…….
We ordered a sofa at the weekend and received an email on the Monday to say it was arriving on Wednesday . On Wednesday we got an email to say it wasnt coming . I phoned and asked why and was told it had missed the van but they would rearrange for the Friday. On Friday we had an email to say it was coming and then another to say it wasn’t . I phoned again. They said that the label had probably come adrift and they were struggling to find the sofa that was ours. I said in that case could they not just start again at the beginning and reorder the sofa to be delivered, yes they said , that makes sense. On the following Monday not one but 2 sofas were delivered and the delivery guys absolutely refused to listen to us when we said we had only ordered one because their invoice said 2 were due to our address. So we put one in our kitchen and lugged the spare into the garage unwrapped and in its box. I called love sofas and they agreed to come and pick it up the following week.
The sofa itself is lovely and we do love it! But the admin and the contracted delivery partner are not great ……
10 June 2026
Unprompted review
Reply from Lovesofas
Thank you for taking the time to leave your review.
We're delighted to hear that you love your new sofa, but we're very sorry that the delivery process fell so far short of expectations.
Unfortunately, on this occasion there were a number of errors on the part of our 3rd party delivery partner, which resulted in delayed deliveries, conflicting updates, and ultimately the incorrect delivery of a duplicate sofa. We completely understand how frustrating and inconvenient this must have been, particularly given the time spent chasing updates and accommodating the extra item until collection could be arranged.
While we're pleased that the issue was eventually resolved and that you're happy with the sofa itself, we appreciate your feedback regarding both the administration and delivery experience. We are actively sharing cases like yours with our delivery partner to help prevent similar situations from occurring in the future.
Thank you again for your patience and understanding, and we hope you enjoy your sofa for many years to come.
You are the worst funiture company I…
You are the worst funiture company I have come across in my 72 yrs on this planet!. I only had the furniture about 4 weeks when it first started, the side was coming away at the seems. You sales people are arrogant and your return’s non existent. I live alone, dont have any children coming to visit, but still the sofa split at the seems. I asked for someone to come and see the big sofa, but they refused. I went to the showroom to complain and was met with arrogance.
If it were up to me, I wouldn’t even give you one star, that’s how bad you are. I don’t normally write bad reviews, but I had to in my case, because of their unwillingness to help me or come out to see it, let alone replace it !!!!!
14 May 2026
Reply from Lovesofas
We are disappointed to read this review, as the claims made do not reflect our records of this order.
The most concerning aspect of this review is the allegation that we refused assistance, refused to inspect the sofa, and were unwilling to help. Our records show that no fault, damage, seam issue, inspection request, repair request, replacement request, or formal complaint was ever reported to us following delivery. As such, we were never given the opportunity to investigate or resolve any of the issues now being raised.
We are also unable to verify the claim that you visited one of our showrooms to complain. We have no record of any such visit, and our showroom is not located within your local area. Had a complaint been raised in person, it would have been recorded and escalated to our customer service team. No such record exists.
In fact, our only recorded correspondence with you was a pre-sales web chat prior to your purchase, during which our team answered numerous questions regarding delivery times, assembly requirements, pricing, and optional services. Despite our staff providing detailed assistance throughout that conversation, they were met with repeated criticism regarding our customer service before an order had even been placed.
While we fully accept that customers are entitled to ask questions and expect prompt responses, it is simply not accurate to suggest that we refused to help or were unwilling to assist when no post-delivery concerns were ever brought to our attention.
Had you contacted us regarding a fault after delivery, we would have gladly investigated the matter and followed our standard after-sales procedures. Unfortunately, no such contact was made, meaning we were never given the opportunity to assess or address the concerns now being raised in this review.
Absolutely brilliant
Absolutely brilliant from start to finish, We had to move the delivery day as they wanted to deliver the day we moved in. Absolutely 10 stars!!
Delivery drivers were amazing too. Would definitely order again 👍
14 May 2026
Reply from Lovesofas
Hi Sam, we are delighted to hear that you had a great experience with us, our wonderful customer service team and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!
Reply from Lovesofas
Hi Angela, thank you for taking the time to write your lovely feedback and 5* review!
Great value for money the delivery men…
Great value for money the delivery men were amazing and very fast delivery and nothing was a problem as I had to change delivery date and it wasn't a problem. Definitely past you on to family and friends
8 June 2026
Reply from Lovesofas
Hi Mary, we are pleased to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your positive feedback and 5* review!
Brilliant Customer Care!
Brilliant Customer Care from start to Full Delivery! Over the moon with my new sofa, many thanks indeed for a truly great & Easy experience! 5*+++++... & Some! VERY HIGHLY RECOMMEND!
5 June 2026
Reply from Lovesofas
Hi Helen, we are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback, recommendation and 5* review!
Great value for money and comfy
Sofa arrived quickly and was easy to put together. It is very comfortable, the fabric feels velvety but durable, had it a couple of weeks now and can honestly say it is a great bargain and fits beautifully into my living room. Will definitely be back if I need more seating.
12 May 2026
Reply from Lovesofas
Hi Corrinne, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with the comfort and quality of your recent purchase! Thank you for taking the time to write your wonderful feedback and 5* review!
Faulty Sofa, Disappointing Aftercare
I rarely leave negative reviews, but I feel it’s important to share my experience.
We purchased a new sofa through Wayfair, which unfortunately arrived with what Love Sofas themselves acknowledged to be a manufacturer’s defect in the fabric. Whilst faults can happen and I appreciate that no company is perfect, I was disappointed with how the situation was handled by Love Sofas.
Initially, I was offered a discount to keep a faulty sofa. When I declined and requested the replacement I was entitled to, I was informed that I would need to dismantle the sofa and repackage it using two layers of protection, including plastic wrap and cardboard, before they would arrange collection and proceed with the replacement. Like most customers, I had disposed of the original packaging after delivery and did not have industrial quantities of packaging materials stored at home.
I found this expectation unreasonable, particularly given that the fault was accepted as a manufacturing issue rather than damage caused by me. The communication felt inflexible and lacking in understanding of the practical difficulties this created.
Thankfully, after contacting Wayfair directly, their customer service team were far more helpful, understanding and proactive in trying to find a resolution. I am hopeful that, with Wayfair’s involvement, this matter will now be resolved appropriately.
My review is therefore not about the fact that a fault occurred, as these things happen. It is about the aftercare and the burden placed on the customer when trying to resolve an issue with a faulty product.
10 June 2026
Unprompted review
Reply from Lovesofas
Thank you for your review.
We would like to clarify several points, as we feel your review does not accurately reflect Love Sofas' role in this matter.
Firstly, we acknowledged the manufacturing fault and offered a resolution in line with the options available to us. At no stage did we dispute the issue or refuse assistance.
However, because this purchase was made through Wayfair, the order falls under Wayfair's policies and claims procedures, not Love Sofas' direct-to-customer policies. As the supplier, we are contractually required to follow the retailer's processes and cannot simply disregard or override them. While Wayfair may ultimately choose to make exceptions or offer alternative resolutions, those decisions sit with them as the retailer and are not decisions that Love Sofas is authorised to make.
The packaging requirements you refer to were part of the retailer's collection process for a replacement claim. These were not conditions created by Love Sofas. To suggest that we were personally imposing unreasonable demands is misleading, as we were simply communicating the requirements set out for a retailer-managed return.
We also offered a goodwill discount as an optional resolution to avoid the inconvenience of a return and replacement process. This was not an attempt to avoid our responsibilities but an additional option made available to you.
Whilst we appreciate your frustration with the process, it is important to distinguish between dissatisfaction with Wayfair's policies and dissatisfaction with Love Sofas' service. We did not create the procedures governing your claim, nor did we have the authority to alter them. We acted within the framework imposed on us by the retailer throughout.
For this reason, we believe your review unfairly attributes issues arising from Wayfair's policies to Love Sofas, despite the fact that we acknowledged the fault and sought to assist in accordance with the procedures we were obligated to follow.
Reply from Lovesofas
Hi Steven, thank you for taking the time to write your wonderful feedback and 5* review!
Love Sofas I loved it!
Love Sofas has good prices and fantastic promotions. I bought a reclining Columbia 3 seater sofa, and I’m very happy, because it’s beautiful, the quality is good, comfortable, and the perfect size for my living room. Fast delivered my order. Thank you Love Sofas, I loved the experience. I totally recommend it!
22 May 2026
Reply from Lovesofas
Hi Marinalda, we are thrilled to hear that you had a great experience with us and that you are pleased with both the quality and comfort of your new Columbia 3-seater sofa! Thank you for taking the time to write your lovely feedback, recommendation and 5* review!
You're a good furniture store you…
You're a good furniture store you welcome everyone with good service I've got a sofa and a reclining chair both very comfortable i would recommend it to both family and friends
5 June 2026
Reply from Lovesofas
Hi Lorraine, we are thrilled to hear that you had a great experience with us and our 3rd party courier! We are also delighted to hear that you are pleased with the comfort of your recent purchases! Thank you for taking the time to write your wonderful feedback, recommendation and 5* review!
I did not have to wait 16 weeks for…
I did not have to wait 16 weeks for delivery, price was a key factor but the quality is very good 👌. Would buy from Lovesofas in the future, also would recommend Lovesofas to others.
4 June 2026
Reply from Lovesofas
Hi Michael, we are delighted to hear that you are pleased with the quality of your new sofa! Thank you for taking the time to write your lovely feedback, recommendation and 5* review!
Reply from Lovesofas
Hi Michelle, we are thrilled to hear that you had a great experience with us and our 3rd party courier! We are also delighted to hear that you are pleased with your new sofa! Thank you for taking the time to write your wonderful feedback and 5* review!
Reply from Lovesofas
Hi Niculina, thank you for taking the time to write your wonderful feedback and 5* review!
The sofa is fabulous
The sofa is fabulous. The delivery guys were great, especially as it was the hottest day of the year .
27 May 2026
Reply from Lovesofas
Hi Gina, we are thrilled to hear that you had a great experience with us and our 3rd party courier! We are also delighted to hear that you are pleased with your new sofa! Thank you for taking the time to write your wonderful feedback and 5* review!
Great sofa bed
Great sofa bed - so comfortable , great staff in show room and helpful delivery team who took it up to the 2nd floor
1 May 2026
Reply from Lovesofas
Hi Andrew, we are delighted to hear that you had a great experience with the team in our showroom and our 3rd party courier! We are also thrilled to hear that you are pleased with the comfort of your new sofa bed! Thank you for taking the time to write your lovely feedback and 5* review!
Great looking sofa but very small and…
Great looking sofa but very small and even though it looks very comfy it's actually very hard!! Maybe it will soften up in time. But looks amazing
28 May 2026
Reply from Lovesofas
Hi Matthew, we regret to hear that you find your recent purchase uncomfortable, you should find with time and use that the seat becomes softer. But if this is not the case, please do not hesitate to ring or email our wonderful customer service team with will be more than happy to help with any issues or queries you have regarding your recent purchase. Thank you for taking the time to write your feedback and 4* review!
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