I had an issue with a premium bundle where one item didn’t quite match what I reasonably expected from the product description. My first chats were unnecessarily frustrating, after that it took a co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was timely. Value was great. Fit accurate to website description and lingerie feels of good quality /substantial (won't be ruined after 1 wear)
Very nice sexy wear good delivery time!Little more expensive than cheaper on line supply shops but better quality wear. Not as expensive as other outlets too!
Normally love honey is fantastic, And this time they took it a step further. i had the misfortune of the delivery company messing up and taking an extra two weeks to deliver but Love honey refunded m... See more
Company replied
Company details
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
Bought lingerie to wear for my husband . The quality was great , he loved it and the discreet packaging was great. Great service overall
24 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Waste of money unfortunately
Waste of money unfortunately. A dairy milk would have done more for us. Very disappointing
1 July 2026
Reply from Lovehoney
Hi there,
We're very sorry to hear that a product you've purchased didn't work as you expected and can understand the disappointment that would cause.
Our Customer Care team has reached out to you directly to see if we can turn your experience around.
Kind regards,
Lovehoney Customer Care
Very easy to navigate
Very easy to navigate, prompt delivery and very discrete packaging!
9 July 2026
Excellent five star delivery prompt and…
Excellent five star delivery prompt and secure
always our go to company online
5 January 2026
Products to the highest quality
Products to the highest quality. Absolutely perfect. The speed of the delivery was amazing. Everything arrived a day early
19 June 2026
great products ,with full guides if you…
great products ,with full guides if you need more help .
lots of choice for lots of fun times :)
12 June 2026
I had my adult toys,posted to Ireland…
I had my adult toys,posted to Ireland in 3 days. Excellent.
19 May 2026
Easy website to see what you need and…
Easy website to see what you need and want, affordable prices, quick delivery and excellent reviews
16 May 2026
Good quality
4 January 2026
I placed the order to delivered…
I placed the order to delivered with in 2 day I got and email to say it was delivered I got in touch which yous didnt say u were sending a second lot ... which was due to be delivered last Wednesday and yet I still haven't got anything . I have use this site a number of time and have never been let down ... im so disappointed now I want a full refund done
15 May 2026
Reply from Lovehoney
Hi there,
We are terribly sorry to hear you've had some issues with your order delivery.
As discussed previously, a replacement order was arranged and sent after the issue with the original delivery. We understand how frustrating the delay has been and apologise that the replacement has not arrived within the expected timeframe.
Our Customer Care team will be in touch shortly to assist in finding a suitable resolution.
Apologies again for any inconvenience caused.
Regards,
Lovehoney Customer Care
fast delivery
8 May 2026
All items were received
All items were received, well packaged, they worked exactly as intended and we are very happy with them
1 May 2026
Early delivery
30 April 2026
I absolutely love their products
I absolutely love their products! They sell perfectly no matter where you purchase items and their deliveries are quick and efficient!
I had a package go from Germany to Ireland in less than a week during the summer rush! Thanks so much for spicing up bedroom time for me and my hotwife 💗
30 June 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.