Lovehoney Reviews 

28,175
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,651 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide variety and high quality of products, often finding them to be exactly as described and effective. Many people appreciate the fast and discreet delivery service, noting that items arrive promptly. The ordering process is frequently described as easy and efficient, with helpful website features and informative product descriptions contributing to a positive overall service experience. However, some customers noted issues with product functionality. Several reviewers reported receiving items that were faulty or dead on arrival. A few others found that certain products were not as described or did not meet performance expectations.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the great range,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and discreet... See more

Quality

People report positive experiences with quality, with many reviewers praising the amazing and high-quality... See more

Order

Reviewers mention positive feedback about order, with many customers praising the ease and speed of the... See more

Service

Customers had positive experiences with service, often highlighting its speed, efficiency, and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Goods arrived well packed and shipped quickly. Some of the products were difficult to open but I managed eventually. The caps are very tight so no leaks during shipment. Purchased three different lub... See more

Rated 5 out of 5 stars

I have had a good experience purchasing my stuff. I have always been hesitant buying any kind of sex toy from anywhere. I found most of the reviews helpful and there was a pretty good sale as well s... See more

Rated 5 out of 5 stars

So happy with my purchase love all it Delivery was awesome as I looked at the packaging question about being discreet and not wanting other people to know or judge but came in brown box no labellin... See more

Rated 5 out of 5 stars

I have purchased from Lovehoney a few years ago and were very happy with their service back then. We were looking to add to our toys and LH has maintained their excellent of service over the years. Lo... See more


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Erotic Clothing Store
  4. Lingerie Store
  5. Underwear Store

About Lovehoney

Written by the company

👋 Welcome to Lovehoney, Australia's #1 sex shop and adult store. We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!

At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.

Your privacy is our priority, so that's why all orders are dispatched directly from our warehouse in Brisbane in plain brown boxes, ensuring your intimate journey remains your little secret.

We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.

At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.

For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.

Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

28K reviews

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4.4

All reviews

(28,175)

2,461 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Insanity (in a good way😏)

Insanity! Incredibly happy with Love Honey on the couple occasions I have bought from them. Delivery is fast and discrete too. Every vibrator I have bought has been awesome and each came with instructions on how to care for your toys and even instructions on how to use. Recommend entirely

3 July 2026
Rated 5 out of 5 stars

Our delivery was very quick

Our delivery was very quick, we didn't have to wait long to try our new products.
Very happy with our purchase, the information on the products and how to use them and how to get the best experience from them was very easy to understand and use.

30 June 2026
Rated 1 out of 5 stars

I must advise that this company is…

I must advise that this company is questionable. I did not receive my order yet they stated that my order was delivered. In all good conscience I would not recommend this brand. I do have to wonder at the positive reviews to be honest.

15 July 2026
Unprompted review
Lovehoney logo

Reply from Lovehoney

Hi there,

Thank you for contacting Lovehoney.

I'm sorry to hear that you have not received your order.

We have contacted you directly to assist further with this.

Kind regards,

Lovehoney Customer Care

Rated 5 out of 5 stars

Quality outstanding. Prices amazing!

This online store is by far one of the best. Lingerie is great quality and the prices are great even at full price but when they are on sale (there is always sale items) you just can’t beat this in value.
I’ve shopped her multiple times and will continue to do so.

11 June 2026
Rated 5 out of 5 stars

One of the best shopping experiences…

One of the best shopping experiences I’ve had for adult products. The website was clear and easy to use, the ordering process was smooth, and everything arrived well packaged and discreetly. The products felt high quality and matched my expectations. Overall, very happy with the purchase and would shop here again.

3 July 2026
Rated 5 out of 5 stars

First time buyer

The website was easy to access, with the filter bars making it more accessible to narrow down the products I was looking for plus my price range too. What made it great was each product having extensive descriptions plus videos to show what the individual products looked like outside of their packaging. Even better, Lovehoney’s delivery service did not disappoint! I chose the fastest delivery method and it actually reached me quicker than the expected delivery window, which has never happened to me before. Great products, great service, and great delivery!!!

2 July 2026

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