This website is not trustworthy at all. I spent seven days searching for vacation packages, and every time I tried to book one, I either got an error message or the price suddenly increased by aro... See more
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I had some problems with the confirmation of my holiday, the hotel was fully booked and I had to change the plan entirely. Marilina was very prompt, efficient and friendly, she helped me with anoth... See more
Company replied
We had an amazing experience with We Love Holidays! Everything went smoothly and very quickly. We received the confirmation immediately after booking, which gave us peace of mind. Great service, easy... See more
Company replied
We booked through "We love holidays" which initially I was a little concerned about, due to not having had used them before and were unknown to me. We experienced a hiccup with the booking and were c... See more
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Company details
Written by the company
weloveholidays ist eine führende Reise-Website, die es unseren Kunden ermöglicht, ihren Urlaub anhand individueller Anforderungen nach einer Reihe von Kriterien zu suchen, wie z.B. mehrere mögliche Abreisetage, Sternebewertung, Budget oder Tripadvisor-Bewertungen, aber im Gegensatz zu vielen Reise-Websites müssen unsere Kunden bei uns kein Reiseziel auswählen. Unser erfahrener und freundlicher Kundendienst steht bereit, um unseren Kunden ihren perfekten Urlaub zum besten verfügbaren Preis zu finden. Häufig gestellte Fragen: https://www.loveholidays.com/de/faq/
Contact info
Kaiserswerther Straße 135, 40474, Düsseldorf, Germany
- loveholidays.com/de
4.5
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good company,
The company weloveholiday is Serious and helpful, everything was good and punctual,
The hotel (room) could be better and should be renovated
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History
Saved
28 April 2024
Reply from weloveholidays
Hello Mohamed,
Thank you very much for your positive feedback.
We are pleased that you are satisfied with us as a company and are very sorry that you had a bad experience at the hotel.
Next time you are welcome to contact the colleagues from the in-resort team on site who will try to resolve your problems for you directly on site.
Best regards
weloveholidays
Reply from weloveholidays
Hallo Alan,
vielen Dank für deine positive Rückmeldung.
Es freut uns sehr, dass dein Buchungsablauf für dich simple gestaltet war und du Problemlos deine Buchung abschließen konntest.
Sonnige Grüße
weloveholidays Team
Smooth and Reliable.
I have been using this company its smooth and simple really great.
9 January 2024
Reply from weloveholidays
Hello Sean
Thank you for your feedback. We are happy to hear that you have booked your holidays with us and are satisfied with the process.
If you have any further question, do not hesitate to contact us!
Your weloveholidays team
Reply from weloveholidays
Hello Mateusz
We are sorry to hear that you were not satisfied with the hotel and therefore had a bad holiday experience.
We would love to get in contact with you, to talk about what exactly happened.
You can reach our team daily from 9am to 5pm via this number +49 211 9598 6727.
We are looking forward to hearing from you.
Best regards
weloveholidays
Secure and easy booking
Security and promptness. The website is well organised which make it easier to book the vacation in a few steps. A huge plus is being able to pay via Paypal.
16 December 2023
Reply from weloveholidays
Hallo Mario,
danke für deine 5-Sterne Bewertung. Sicherheit wird für uns ganz groß geschrieben, für unsere Kunden selbst, aber auch für deren Daten. Danke für dein positives Feedback dazu.
Schöne Grüße,
weloveholidays
Will damage your mental health
Under no circumstances should you book a holiday with loveholidays. They will make you hate holidays. They have categorically lied to me and they go OUT of their way to avoid talking to people. Their 'internet only' style is their way of avoiding any customer engagement. I'm just so angry with myself that I didn't go online and search "loveholidays refund hell" before booking with them. They hide some very nasty things in their terms and conditions that they do not tell you on the booking page. They rely on you not reading it. They pretend to care about customers but they hate their customers. They love taking money from them and treating them with zero respect. I've had more respect from a brick wall. They are a horrendous anonymous business that makes me despair for the future of holiday companies and business in general. AVOID! and don't just take my word for it. Search the internet, read moneysaving expert, do a tiny bit of research before parting with one penny. On the surface you might save a little money but honestly, it's not worth the risk. AVOID. Interesting that there are 9 entries for loveholidays on trustpilot. They are all the same and they should all be avoided at all costs.
21 October 2023
Unprompted review
Reply from weloveholidays
Hallo Shark,
vielen Dank, dass du dir die Zeit genommen hast, eine Bewertung abzugeben.
Wir bedauern es sehr, dass deine Erfahrung mit loveholidays nicht zufriedenstellend war.
Wir haben dir über Trustpilot eine private Nachricht gesendet, in der wir dich bitten, uns die benötigten Informationen mitzuteilen, um deine Buchung zu finden.
Sobald wir eine Antwort von dir haben, werden wir uns deine Buchung ansehen und uns bei dir zurückmelden.
Danke,
Dein Team von weloveholidays
Eurowings charge us 50 euro for a cabin…
Eurowings charge us 50 euro for a cabin size luggage
15 October 2023
Reply from weloveholidays
Hallo Hesam,
es tut uns Leid, dass am Flughafen für dich Zusatzkosten entstanden sind.
Einige Fluggesellschaften unterscheiden zwischen einem kleinen und einem großen Handgepäck. Auch bei der von dir gebuchten Fluggesellschaft Eurowings ist dies der Fall, weshalb für dich während des Buchungsprozesses die Maße des kleinen Handgepäcks 30 x 40 x 25 cm unter dem Informations-Punkt angegeben wurden. Wird dann z.B. ein Trolley mitgenommen, fällt dieser unter das "Große Handgepäck" und es werden am Flughafen entsprechende Gebühren genommen. Da es hier oftmals zu Verwechselungen kommt, weisen wir unsere Kunden zusätzlich in der Buchungsbestätigung darauf hin, sich vor Reiseantritt bei der Fluggesellschaft über Vorschriften in Bezug auf das Handgepäck, wie z.B. die Abmessungen, zu informieren.
Wir hoffen, diese Information ist dir für deine zukünftigen Reisen hilfreich und wünschen dir noch einen schönen Resturlaub.
Dein Team von weloveholidays
I want to give a 10+++ to Armend
I want to give a 10+++ to Armend. He is always so professional but friendly at the same time. He helped me with a ticket change and he did everything he could to make it happen. Everyone else is always very helpful and professional but Armend beats them all!!! I wish I could only deal with him. I love how honest he is about being able to help or not, but if he can help, he will take his time to make sure the customer is happy. I am happy to book my trips through this company because of him! Thank you Armend a billion of times!!!
16 October 2023
Unprompted review
Reply from weloveholidays
Hello Luiza,
Thank you for your feedback.
We are happy to hear that our team member Armend did such an amazing job and was able to help you throughout your whole booking experience.
We guarantee you that all our team members deliver the same level of service and always do their best to ensure that you have a happy and stress-free experience.
Thank you also very much for taking time and writing this review.
Warm regards,
your weloveholidays Team
The booking was super fast
The booking was super fast and cheaper as usual. They have really nice Hotels and offers for flights. I‘ll book my next vacation also here 😊
4 October 2023
Reply from weloveholidays
Hello Lara,
Thank you for your feedback.
We are pleased to hear that you had such a great experience with us. We always try to offer our customers the best package
and are happy to know that you will book your next holidays with us.
We are looking forward to hearing from you again.
Best regards,
weloveholidays
I had some questions because I made a…
I had some questions because I made a mistake in my reservations. I called the line, Ive got a quick answer and they solved my problem very quick and friendly
5 September 2023
Very nice and good
12 July 2023
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