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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, frequently highlighting the durability and appealing designs of the phone cases and other accessories. Many people appreciate the wide selection of designs available, finding them cute, trendy, and well-made. The efficiency of the delivery service is also often mentioned positively, with many consumers receiving their orders quickly. However, some customers also noted issues with their orders, such as receiving cases with unexpected glitter features or prints that appeared to be stickers, which they felt cheapened the product's look. Some reviewers were not happy with the quality of newer cases, describing them as thinner and less protective, with issues like ill-fitting buttons or visible manufacturing numbers. There were also occasional reports of incorrect items being sent, though these were often resolved quickly by customer service.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers praise the cases for their gorgeous... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the great quality of cases, designs,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many reviewers praise quick... See more

Order

Clients share ambiguous opinions on order. Some customers express satisfaction, with one loving their... See more

Based on these reviews

Rated 5 out of 5 stars

The designs are so so so cute, always on trend and they're so quick with it! The quality is incredible, whoever is printing and packing these is really talented. And nothing compares to their customer... See more

Rated 5 out of 5 stars

I love this little company 😍 previously purchased a phone case that I've used for well over a year and it's still brilliant and in more than functioning condition. Recently treated myself to a new ca... See more

Company replied

Rated 5 out of 5 stars

Absolutely love this company I’ve purchased quite a few phone cases as I love changing mine frequently and showing them off. Recently experienced a minor problem and it was sorted and correct phone c... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this little company and won’t go anywhere else for my phone accessories! I’ve ordered their own-design cases and phone loops, as well as a personalised case, and every single one has... See more

Company replied


Company details

  1. Cell Phone Accessory Store
  2. Fashion Accessories Store

Written by the company

Welcome to LoveCases, your go-to destination for fun, unique, and trendy phone cases and accessories! Based in the heart of the UK, we are a small but passionate team dedicated to spreading love and positivity through our vibrant and stylish designs. Get in touch 💌hello@lovecases.com Shop our products here https://www.lovecases.com


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

527 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love them!

I love their stuff! The cases are gorgeous and i love when new designs come out, i just ordered the cherry blossom one with glitter (It's beautiful!) when it arrived it was for the wrong phone so i messaged on Instagram and dropped them an email and they resolved my issue straight away, they sent out the correct one and i received it within 2 days! They also included a little freebie and they also provided me with something else as an apology which they really didn't need to do! I always shop here for my cases and you should too..if you have any issues they are so quick to resolve! Thanks so much again <3

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Cute cases

The cases are so lovely and really wide range to choose from, great quality. Good prices and quick delivery

23 March 2026
Unprompted review
Rated 5 out of 5 stars

So cute, sturdy. Love !

The case is well made , love the designs and it's sturdy on the corners too! My favorite thing is not having to take the cover off my phone to pay for things! Which is one of the best parts too. Google pay works through the case! I feel like this should be mentioned on case descriptions. So happy with my new case !

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products

I've ordered a few times and always super easy to navigate the website. The products are awesome so when I was getting a new phone, I knew where to go for a case and phone loop (can't do without a loop)

24 February 2026
LoveCases logo

Reply from LoveCases

Hi Joanna,

Thank you so much for your lovely review!

We completely agree - once you've tried a phone loop, there's no going back!

The LoveCases Team

Rated 5 out of 5 stars

Quick delivery and great service

Quick delivery and great service. Really struggled to find any cute phone cases for my Samsung S25 Fe. But love cases solved my problem. Would highly recommend.

28 January 2026
LoveCases logo

Reply from LoveCases

Thank you so much for your lovely review! Your kind words are very much appreciated 💖

Rated 5 out of 5 stars

I absolutely love this little company…

I absolutely love this little company and won’t go anywhere else for my phone accessories! I’ve ordered their own-design cases and phone loops, as well as a personalised case, and every single one has been superb. I did have a small issue with a faulty loop, but their customer service was outstanding — they couldn’t have done more to help, with incredibly fast action and a replacement sent out straight away. Highly recommend!

20 January 2026
Unprompted review
LoveCases logo

Reply from LoveCases

Hi Kayleigh,

What a lovely review - thank you so much 💖

We're sorry about the faulty loop, but glad we could get that sorted quickly for you!

Thank you for your support which really does mean the world to our little team 💫

The LoveCases Team

Rated 5 out of 5 stars

Absolutely love this company I’ve…

Absolutely love this company I’ve purchased quite a few phone cases as I love changing mine frequently and showing them off. Recently experienced a minor problem and it was sorted and correct phone case was sent very quickly. 100% would recommend beautiful quality well packaged and easy to reach out to if you have any questions.
Love Love them thank you 😊

21 January 2026
Unprompted review
LoveCases logo

Reply from LoveCases

Hi Angela,

Thank you so much 💖
So glad we could get that little issue sorted for you quickly, and it's wonderful to know you're happy with everything!
Your kind words put big smiles on our faces - thank you! x

The LoveCases Team

Rated 1 out of 5 stars

Extremely overpriced

Extremely overpriced
A very cheap case with a few stickers.
Would defo not use again
For the money I paid, I expected a durable case with print, not children's stickers

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Quality has changed

I've bought a few cases in the past and been very happy with them, however I received 2 for Christmas and the quality is no longer any good. The soft cases are a lot softer than before and thinner, they dont quite sit right over the buttons on the side which is annoying as they don't always work first time. I've also noticed the finish isn't as good, both have a few bumpy bits around the sides and for some reason they both have some sort of number printer on the side along with the model of the phone it's for. Personally i don't want to see something like that on my case and my previous ones never had that.
The pictures that are printed on the case are fine it's just the overall quality of the cases they are now using that's the problem.
As these were a gift I wasn't able to contact customer service about this and I feel awkward asking the person who gifted me them to do it. Sadly it has put me off buying anymore cases from them.

Just like to add I wasn't sent the wrong cases as their reply may suggest because as I stated above the model of the case is printed on the side of the actual case.

25 December 2025
Unprompted review
LoveCases logo

Reply from LoveCases

Hi Emma, if you could have contacted us when you received the cases, we could have sorted this for you - it may be that you were accidentally sent the wrong case. We're sorry that you were disappointed with the products received.

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