loveaero.co Reviews 

176
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers had a great experience with this company. Customers genuinely love the ordering experience and frequently praise the customer support team for being exceptionally responsive, polite, and helpful when solving problems. Many people also share that the jewelry pieces look stunning, arrive safely in lovely protective pouches, and hold up wonderfully during daily wear. However, some reviewers were not happy with the shipping process, mentioning that packages took weeks to arrive or experienced unexpected delays. A few other people also felt that certain items lacked proper durability, noting frustrating issues with items breaking quickly or tarnishing shortly after purchase.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers praising the gorgeous and durable... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on the jewelry are deeply divided. On one hand,... See more

Order

Reviewers mention positive feedback about order, highlighting how easy it is to place purchases and receive... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are polite, attentive,... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among reviewers. While... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I am giving this site an initial review of 3 stars because of everything I could find nothing said my order would be shipped from China but rather US,Australia yet today's shipping confirmation says... See more

Company replied

Rated 3 out of 5 stars

AMENDMENT 7/30/26 Customer support was helpful and immediately I was refunded. Appreciate the follow up. ⭐️⭐️⭐️ Delivery was from CHINA. Over (21) days to receive. All bracelets a... See more

Rated 5 out of 5 stars

Excellent Service. It was my first time ordering from Love Areo. I was so happy when my order arrived. Every piece was truly beautiful & amazing quality. The little individual bags were such a lov... See more

Rated 5 out of 5 stars

Satisfied Customer! Received my order well packaged/intact. Each individual piece of jewelry was in a small cute pouch very well preserved. I’ve been wearing a few piece ever since i received it. Defi... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

176 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(176)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Love Aero Jewelry

Love Aero Jewelry offered a great selection, at really great price My favorite items have been the bangles , they are really well made and beautiful . I was impressed with the attention and care that was taken with packaging and shipping materials used , best I’ve seen.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Great product and price!!…

I received the 7 pieces I ordered and all were nicely packaged. I love all the pieces! The gold tone and durability are just what I was looking for. The contemporary style of the bracelets make them easy to wear with everything. The clover necklace is simple and stackable- love it!!

20 February 2025
Unprompted review
Rated 5 out of 5 stars

I love this jewelry

I love this jewelry! I have ordered several brackets and they are all great quality. Shipping was pretty fast! Will definitely order from again!

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

I ordered earrings In December and travelled the package was delivered at my door, but I was not home so when I came back, I couldn’t find the package. I took contact with them about it, and they sent me a new order. but after some days I found the old package somewhere I was expecting because I just moved in,

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

My order arrived and I was extremely disappointed! I spoke with customer service and they sent out 12 new items straight away. I loved the replacements. The customer service was excellent!

17 January 2025
Unprompted review
Rated 1 out of 5 stars

If I can give negative starts I would.

If I can give negative starts I would.

I ordered jewelry on December 30th and it’s January 21st and no update on where my order is. Customer services kept giving me the run around that due to the holidays I had to be patient…to them being told one piece of jewelry was on back order…to finally being shipped but the shipping information links states no updates. I have asked for a refund but customer services keeps dodging how I can get one—even when and if I receive my order I want to return them and they still will not tell me the. Do yourself a favor and do NOT order from here. There are other websites that offer better customer service and will not take a month to get.

30 December 2024
Unprompted review
loveaero.co logo

Reply from loveaero.co

Hi Crystal,

We are truly sorry to hear about the challenges you faced with your recent order. At Love Aero, we deeply value our customers and strive to provide timely updates and clear communication. We apologize for the delays and any frustration this caused.

We are pleased to confirm that your order was delivered on January 23, and we have reached out to you via email to ensure its safe arrival. To address the inconvenience you experienced, we have taken additional steps beyond our standard policies to make things right.

To our future customers:

We understand that timely delivery and clear communication are vital. We are committed to enhancing our processes to ensure a seamless shopping experience for all. Your satisfaction is our top priority, and we will always go above and beyond to resolve any issues.

Warm regards,
Love Aero Team 💘

Rated 5 out of 5 stars

Modern and fashionable jewellery…

I love the modern and fashionable designs. The rings are a suitable fit and they look posh on me. I can wear them almost every day and every time without fearing that they will tarnish or diminish in colour. Love them so much, I would definitely recommend to friends and families.

6 January 2025
Unprompted review
Rated 2 out of 5 stars

Order took over two weeks to arrive

Order took over two weeks to arrive, and tracking was not updated.

Of the seven items I ordered, I can't wear four as they are made to the measurements of a child, not woman. Really disappointed, and will not be ordering from here again.

21 January 2025
Unprompted review
loveaero.co logo

Reply from loveaero.co

Hi Deepika,

We are truly sorry to hear about the challenges you faced with your recent order. At Love Aero, we deeply value our customers and strive to provide both quality products and exceptional service. We regret that your experience did not meet these expectations.

Regarding the sizing concerns, we understand how disappointing it can be when items don't fit as anticipated. To assist our customers in making informed choices, we provide detailed measurements for each jewelry piece on our website. This ensures that our jewelry is designed to fit adults, and we encourage all customers to review these measurements before making a purchase to ensure the best fit.

To address the inconvenience you experienced, we proactively reached out to you via email and took steps beyond our standard policies to demonstrate our commitment to your satisfaction. We are pleased to note that you expressed contentment with these measures. We hope this gesture reflects our dedication to ensuring a positive experience for all our customers.

If there's anything more we can do to assist you or if you have further feedback, please don't hesitate to reach out to our customer service team. We value your input and are here to help.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Warm regards,
Love Aero Team 💘

Rated 5 out of 5 stars

Amazing service

Amazing service, special thanks to Emily for all the prompt email replies.
Talking about the bracelets, I absolutely loved them, my friends were shocked when I told them that the bracelets were a replica of the original ones as they look exactly the same.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Loveaero

Trustworthy company, recommended. Will buy again to them, thank you.

I like the one with shiny shiny one. Great for everyday jewellery.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Great earrings

Great earrings, exactly as described, lovely quality, super fast delivery, I ordered different sizes and different coloured options. They are all fabulous. Look elegant with any outfit, office, casual and dressed up. Can highly recommend.

20 December 2024
Unprompted review
Rated 3 out of 5 stars

I placed my order December 10

I placed my order December 10, expecting these to be Christmas gifts for a few friends. Nowhere on the website is there an indication the merchandise come comes from China, Yiwu to be exact! Here I am 17 days later, with nothing in hand. While customer service is very nice, they are unable to give information regarding the shipping. I have a shipping tracking number from New Jersey, the label was created 12/10. I will check back in if I receive the order. Today January 4,2025 I received the order, I just wanted to acknowledge I received the order. I cannot judge the quality since I have not had a chance to wear it. Not all the pieces look as described. I don’t even want to go through the hassle of returning some of it.

9 December 2024
Unprompted review
Rated 4 out of 5 stars

So glad I overcame my initial doubts

I was afraid I was taking a chance when I ordered 2 pairs (S&M) after seeing an instagram ad but 3 or so weeks later I was so glad I did. The delivery took time but the earrings were in pristine condition, the packaging is cute as F and they look awesome. They’re very comfortable and I love them not to mention the compliments I’ve received. Will order again from loveaero next time they offer a design I like.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Best customer service

Best customer service. Prompt replies ro all my inquiries

Every time I am wearing earrings
I purchased always receive the highest compliments on them
So comfortable to wear.

Yes delivery is somewhat difficult as being shipped from China and definitely takes longer to track and get any accurate date of delivery

18 December 2024
Unprompted review
Rated 1 out of 5 stars

Awful company and product

Awful company and product. The earrings are not hypoallergenic and I’m allergic to them. My ears were red, sore and itchy after 2 hours of wearing them. Their customer guarantee is a lie as they have only given me a fraction of my money back. Do not buy anything from them

Update: although they have replied to say that they offered me different ways to resolve this, this is not the case. The options they provided were twofold:
1. I could return the incorrectly described ‘hypoallergenic’ earrings at my own cost to the USA which would have cost half as much as the refund; or
2. They would offer me a refund of half the original cost.

Given the added hassle of posting them back, of course I took the second option. And promptly threw these clearly misleadingly-labelled ‘hypoallergenic’ earrings in the bin. I’m still down £20, however. Their customer promises aren’t worth the paper they are written on. Do not buy from them!

16 August 2024
Unprompted review
loveaero.co logo

Reply from loveaero.co

Hi Lizzie,

Thank you for sharing your feedback. When you initially reached out, we offered several solutions to address your concerns. As part of our satisfaction guarantee, we provided the option to return the items for a full refund. However, you declined to proceed with the return.

To ensure your satisfaction, we went above and beyond by offering an enhanced partial refund while allowing you to keep the earrings without requiring a return, as per your preference. You accepted this resolution, and the partial refund was promptly processed at the time, with no additional concerns raised.

We’re truly sorry to hear that you still feel disappointed despite our efforts to resolve the issue. While our jewelry is crafted with high-quality, hypoallergenic materials designed to suit the majority of our customers, we understand that rare sensitivities can occasionally occur.

Our goal is always to ensure our customers are delighted with their experience and products they receive. If there’s anything more we can do to address your concerns, please don’t hesitate to reach out to us directly.

Thank you,
Love Aero Team 💘

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