Louvelli Reviews 208

Awful. SCAM. NO RETURNS

DONT BUY THIS RUBISH

Complete con. Awful quality, fake goods. Dirty hoodie arrived with 5 holes in it, made with cheap material with fake logos ironed on. Completely fraudulent company. Reporting to police.

Never received an email confirmation. Hoodie arrived is clearly a fake and very poor quality. Asked to return to receive a refund. As I could not provide an order number due to the fact I never received an email confimation they could not trace my order. I provided a screenshot of the payment from my bank statement as evidence. Still kept asking for my order number which I could not provide as they never sent me an email confirmation. Am now stuck with a fake hoody that my daughter will never wear. Do not order from this company. Wish I had read all of these reviews before I wasted my money

Provided me some denchers when I ordered a hoodie. Refused to take responsibility and won’t give a refund!!!

Scammers avoid this company hoodie arrived damaged stiching terrible very poor quality and they have refused to refund me complete Rob dogs!!! AVOID

No returns, bought two hoodies the same size…..one fits and one is way to small. You have to email to get a return address and then pay for shipping to China! and hope one day you get a refund. I really wouldn’t bother!

Misleading Webiste Images
The item advertised was an image from a repuatable brand (only realised afterwards). The item received looked nothing like the item on the website. The buttonhole of the jeans was even sown up. After contacting them I was told this was standard maufacturing practice. They have refused to give me a refund despite advertisng 30 day money back guarantee. DO NOT BUY FROM THEM

Have been emailing the company to try and cancel my order yet no reply despite the fact my order hasn’t been shipped.

Terrible terrible quality. Photos on the webpage are not their own. They don’t refund - items arrived late, ripped and with make-up stains but weren’t actually wearable in the first place unless you like your clothes sewn up like spaghetti junction with contrast stitching. A beginner’s sewing class would give them a run for their money. AI responses to emails and exorbitant costs to ship returns to China as there is no UK option. Don’t fall for it!

SCAM!!! Clothes look nothing like pictures. They refuse to refund if opened?? Then when they agree you have to pay the shipping back to China

I had saw this brand in a TikTok ad which I have seen with many other reviews, it’s a shame as people aren’t being made aware that this is a scam.
First off it took a long time to get here, the quality is absolutely shocking. I had paid £30 for a hoodie that is pure plastic and the printing is awful. The customer service team are useless you can’t return unless the item hasn’t been opened and even then you have to pay for it and isn’t worth returning. They offered me 30 percent of my money back without returning, I would have probably got less if I had actually returned it. I luckily got fully refunded from my bank, but I am
annoyed that they get to keep that money! Do not buy from here

Awful website do not order from here. Only found these bad reviews after i ordered from the website so decided before it had been sent to me that i was going to return it. Finally receive the order and try to return it which was going to cost me over £40!!!! Plus there would have been additional fees due to flights and transit and also the parcel wasn’t tracked so there was no way of knowing if it got sent back or not. Even if it did, the website could have said they hadnt received it and refused me a refund anyways. Both of the jeans i ordered from the website were such an awful material. They looked cheap and the complete opposite of the picture posted online. It is a scam and I don’t know why they haven’t done anything about it especially looking at all these bad reviews. I spent £90 on this website which i’m getting nothing in return. Frustrated is an understatement

If I could put 0 stars I would. An absolute scam do not use this company whatsoever. Spent £29 on “jeans” but some cheap polyester trousers arrived instead. Requested a refund & they said I could PAY to send them back & then receive a 20% refund????

Absolute scammers. DO NOT BUY. Quality is like plastic and they do not do returns unless you pay £30 to ship back to China.
Please don’t buy.

Awful comapny and tiktok ads that lie to you.
onlygave me a 20% refund and were trying to make me pay 40 pound for shipping.

Paid for goods , nothing arrived , LOUVELLI refused to refund. Scam company.

Dreadful company. We paid £29 for a pair of jeans for my daughter. When the package arrived it didn't look right but my daughter opened the flimsy plastic bag to have a look (without removing tags or trying them on). They were totally wrong. Instead of a pair of pinstripes jeans we were sent some poor quality pinstripe trousers. At first the company argued that they couldn't give a refund because we had 'opened the packaging'. After a bit of argument, they said I could post it back, but the postage would probably cost more than £29. Eventually after a lot of wrangling, they said that they have a policy of refunding maximum 30% and agreed to that. It then took 6 weeks and a bit of pestering even to get that refund. Eventually we had £8.70 refunded. So they send the wrong item and refuse to give full refund - TOTAL FRAUDSTERS

DO NOT BUY FROM HERE!!! They are a massive scam!! The quality is horrendous and not worth the money at all. They don't accept returns unless you pay a lot to return to China and they only offered a 15% refund of the hoodie which would've only been £3. Regret falling for this ad on Tiktok...

Horrible communication, couldn’t cancel my order and didn’t deliver

Poor quality product with defects and refused a full refund unless I cover the overseas costs to return it, which they admitted could cost a lot of money. Avoid this company.