Been playing Bonanza on Lottoland for years. Play about 3 times a week. Last few months never had a decent win always lost my money. Nothing like it use to be.Lottoland were my first choice but sadly... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Use to be very happy with Lottoland in fact remember saying on Trustpilot it was a good site. I play on 2 other sites from time to time. My game is Bonanza which use to provide a acceptable number of... See more
Company replied
My first time ever using this site made few deposits and got a £140 win withdrew £120 I'm used to fast pay casino. Withdrawal made 05/05/2026 and this morning I had to send bank statements and a manua... See more
Company replied
The slots are fun reasonable prizes, biggest problem is the slowness in whch payouts are made. I've got use to the payout not being instant but up until now they have been in by midday the next day... See more
Company replied
Company details
Information provided by various external sources
At Lottoland, you can bet on the outcome of the biggest and best lotto draws the world has to offer.
Contact info
23 Ocean Village Promenade, Gibraltar, Gibraltar
- support@lottoland.co.uk
- lottoland.co.uk
2.2
Poor
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
they closed my account after I…
they closed my account after I deposited for a week I deposited around 500 and now I started earning and they closed the account without sending me a reason
16 April 2026
Unprompted review
Reply from Lottoland
Hi Dia, thanks for your review. I’m really sorry to hear about your experience, I understand how frustrating this situation must feel.
In some cases, due to regulatory requirements, accounts may be temporarily suspended while additional verification checks are carried out. This can happen if we’re waiting for certain documentation or need to review account activity in line with our terms and conditions.
We’re not able to discuss specific details here, but please contact us via email or Live Chat and our support team will be happy to review your case and provide you with more information as quickly as possible.
For me Lottoland is very good casino…
For me Lottoland is very good casino let see in the future 😃🤗
16 April 2026
Unprompted review
Reply from Lottoland
Hi Roksana, thanks for your review! We’re really glad to hear you’re enjoying your experience with us so far.
We appreciate your feedback and hope we can continue to meet your expectations in the future. If you ever need any help or have questions, feel free to reach out to us via email or Live Chat, we’re always happy to assist.
Can’t bet what you want and if always…
Can’t bet what you want and if always seems like when my bets get rejected they win
A complete con
11 April 2026
Unprompted review
Reply from Lottoland
Hi Gavin, I’m really sorry to hear that you feel this way, that’s certainly not the experience we aim to provide. I understand your frustration and would like the opportunity to look into this for you and clarify the situation.
While I’m unable to discuss specific details here, I kindly ask you to contact us via email or Live Chat so we can review your case thoroughly and assist you further.
All those who were scammed
All those who were scammed, get together and file a collective lawsuit and then they will pay you nothing, but take action.
11 April 2026
Unprompted review
Reply from Lottoland
Hi Janis, I’m really sorry to hear that you feel this way, that’s certainly not the experience we aim to provide. I understand your frustration and would like the opportunity to look into this for you and clarify the situation.
While I’m unable to discuss specific details here, I kindly ask you to contact us via email or Live Chat so we can review your case thoroughly and assist you further.
Do not use Lottoland, they do not pay winnings!
This is not a lottery but a company based in Gibraltar who say they will put tickets on for you.
They did not pay me my winnings, and when I asked for my details to be removed, they said they keep all customers information for 5 YEARS after an account closure request!
They do not send photo evidence of any tickets in other countries supposedly purchased for you! I think it's a scam.
9 April 2026
Unprompted review
Reply from Lottoland
Hi there, I’m really sorry to hear that you feel this way, that’s certainly not the experience we aim to provide. I understand your frustration and would like the opportunity to look into this for you and clarify the situation.
While I’m unable to discuss specific details here, I kindly ask you to contact us via email or Live Chat so we can review your case thoroughly and assist you further.
Never had a problem with withdrawl…
Never had a problem with withdrawl normally untill 2 days ago. Normally recieve next day but now because it's over 100 they suddenly want verification documents. Its been 48hrs already now they telling me to wait another 72hrs. Will never play again ridiculous
10 April 2026
Unprompted review
Reply from Lottoland
Hi Kerry, thanks for your review. I’m sorry to hear you’ve experienced issues with your withdrawal did not meet your expectations, that’s not the standard we aim for.
In some cases, additional verification may be required before withdrawals can be processed, even if previous transactions were completed without issue. This is part of our standard security procedures.
While we can’t discuss specific details here, I’d kindly ask you to contact us again via email or Live Chat so we can review your case thoroughly and get this resolved for you as quickly as possible.
Thanks for your patience.
Absolutely shocking
Account closed hopefully if they answer. Won't even let me close account because I have 6p left of balance. Verification took weeks. Complaints never answered, literally no customer service what so ever. Won't let you withdraw without Verification but they don't verify until account balance is back to zero. Scam site. Ignore the 5 star reviews they are obviously bots to boost ratings. Just look at the 1 stars which are genuine. This company doesn't deserve anybodymies money and needs to be shut down. I will be following up with gambling commissions so other don't get stung. Only way they reply is on here where they know you can't reply to them. Scum.... edit lotto land instantly replied when asking to shut down account (first time ever) , their excuse is they can't find my complaint even though I've checked over and they definitely recieved it. Shut down account with no remorse
10 April 2026
Unprompted review
Reply from Lottoland
Hi Danny, thank you for your review. I’m really sorry to hear about your experience, I understand how frustrating this situation must feel.
We take concerns around verification, withdrawals, and account access very seriously, and we’d like to reassure you that these processes are in place to ensure account security and meet regulatory requirements.
Unfortunately, we’re unable to discuss specific account details on this platform, but we would really like the opportunity to look into this for you and help resolve it. Please contact us via email or Live Chat, and we’ll ensure your case is reviewed as a priority.
Kind regards,
If I could give 0 stars I would
If I could give 0 stars I would
I lodged 100 euro into mybaccount to play balckjack won another 100 euro but when I went to withdraw they closed my account eventhough I was fully verified
Please do not use these scammers
26 March 2026
Unprompted review
Reply from Lottoland
Hi there, thank you for your review. I’m really sorry to hear you feel this way, I understand how frustrating this situation must be, especially when it involves a withdrawal and account closure.
I can see you’ve raised concerns about your experience, and I’d genuinely like to help clarify what happened. While we’re unable to discuss account-specific details here, I kindly ask you to contact us via email or Live Chat so we can review your case thoroughly and provide you with a clear explanation.
We take feedback like this seriously and want to ensure your concerns are looked into fairly.
Can’t fault them
Regarding some comments on payments I have been with lotto land for two years and any withdrawal has always hit my bank next day without fail maybe once when I had to send my id in but was dealt with immediately
8 April 2026
Unprompted review
Reply from Lottoland
Hi James, thank you so much for your kind words and for being with us for the past two years! We’re delighted to hear that your withdrawals have been smooth and that our team was able to assist you promptly when needed.
We really appreciate your support and look forward to providing you with many more enjoyable experiences in the future!
Worst site ever don't play I set up…
Worst site ever don't play I set up today played 1000 pounds 20 after 20 turned to 50 after 50 gave me nothing on bonus and emptied my account, it's our fault we gamble, but this has taken the biscuit,
STAY AWAYYYYYY
4 April 2026
Unprompted review
Reply from Lottoland
Hi, thanks for your review. I’m sorry that your experience wasn’t what you hoped for. Gambling always carries risk and sometimes things don’t go our way. If you wish, we can check together whether there’s been any issue on our side or the games — please reach out by Live Chat and I’ll help you raise a review of your recent sessions.
I won £130 and haven't been paid
I won £130 and haven't been paid , I see by the reviews that I am not alone in this . I think you should Pay me what I won , this is ludicrous, and I believe that you are a scammer website, I tried to download the app and it won't let me , I expect my money by tomorrow at 5 pm or you will be reported to the gambling commission, do not test my patience, I've been gambling for years and you not paying my winnings is illegal, my account was verified almost 18 months ago, so there's no way that's the issue , fix this asap or it's the gambling commission, which may or may not cost you your license. I am absolutely irate at the treatment, you took my . Money quick enough, did you not
3 April 2026
Unprompted review
Reply from Lottoland
Hi Graeme, thanks for letting us know how you feel. I’m sorry to hear you’re upset about the outcome. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to look into this for you.
Thievery
In all my time playing various casino's I have never experienced such thievery. It is humanely impossible for a game Le Bandit to tease for a bonus 46 times without landing. I advise everyone to learn from my experience and choose more honest places.
3 April 2026
Unprompted review
Reply from Lottoland
Hi Ian, thanks for your review. I’m sorry to hear that the games didn’t meet your expectations and that you’ve had a frustrating experience.
Please note that all our games are provided by certified providers and operate on regulated systems. That said, I completely understand how it can feel when features or bonuses don’t trigger as expected.
Gambling always involves an element of chance, but if you’d like, we can take a closer look at your recent gameplay to check if everything is working as it should. Please feel free to reach out to us via email or Live Chat, and we’ll be happy to assist you further.
Unauthorized transactions on my card
On March 23, 2024, my card was charged twice in the amount of €20.40 without authorization—essentially, the money was stolen from my account. After filing a formal complaint, they informed me that I would receive a response within 72 hours. However, I have now discovered that they have blocked my account, despite the fact that I have been a loyal customer for over 10 years.
23 March 2026
Unprompted review
Reply from Lottoland
Hi Darko, thank you for your review. I’m truly sorry to hear about your situation, and we’re very sorry to read what you’re going through.
Please understand that, due to regulatory and security requirements, we may need to complete certain verification checks before processing withdrawals or any refund of deposits. These checks are in place to protect all players and ensure that funds are released securely.
We understand this can be frustrating, especially given your circumstances, and we genuinely want to help resolve this for you as quickly as possible. While we’re unable to discuss account-specific details here, we kindly ask you to contact us again via email or Live Chat. We will ensure your case is reviewed as a priority and handled as sensitively as possible.
Thank you for your understanding.
0 stars!
0 stars!
Rude customer service. Don’t pay out. I’m a 78 years old man with terminal cancer only got a couple of months left in me. Want every verification under the sun. I don’t have it and by the time I order it I’ll be dead. They were rude and insensitive of this. It’s only £250 but they won’t even return my deposits. Apparently they can’t send them back either. But we all know they can! BIGGEST SCAMMERS DO NOT PUT YOUR MONEY INTO THIS SITE
27 March 2026
Unprompted review
Reply from Lottoland
Hi Leslie, thank you for your review. I’m truly sorry to hear about your situation, and we’re very sorry to read what you’re going through.
Please understand that, due to regulatory and security requirements, we may need to complete certain verification checks before processing withdrawals or any refund of deposits. These checks are in place to protect all players and ensure that funds are released securely.
We understand this can be frustrating, especially given your circumstances, and we genuinely want to help resolve this for you as quickly as possible. While we’re unable to discuss account-specific details here, we kindly ask you to contact us again via email or Live Chat. We will ensure your case is reviewed as a priority and handled as sensitively as possible.
Thank you for your understanding.
Really poor customer service
Really poor customer service, stating my account has been verified via email (colleague Emma emailed) and that my withdrawals will be processed the next day (25th) I then ask about these today (26th) and my account has not been verified and needing a different proof of address so the withdrawals have not been processed? What is this poor customer service. Bear in mind I’ve deposited endless times before and withdrew without any problem and now somehow all of this is happening.
26 March 2026
Unprompted review
Reply from Lottoland
Hi there, thanks for your review. I’m sorry to hear you’ve experienced issues with your withdrawal did not meet your expectations, that’s not the standard we aim for.
In some cases, additional verification may be required before withdrawals can be processed, even if previous transactions were completed without issue. This is part of our standard security procedures.
While we can’t discuss specific details here, I’d kindly ask you to contact us again via email or Live Chat so we can review your case thoroughly and get this resolved for you as quickly as possible.
Thanks for your patience.
Speedy and very professional customer…
Speedy and very professional customer service
25 March 2026
Unprompted review
Reply from Lottoland
Hi Andrew, thanks so much for your kind review!
We’re really glad to hear you found our customer service speedy and professional, that’s exactly what we aim for. If you ever need anything, don’t hesitate to reach out.
Have a great day!
Very poor quality games.
Very poor quality games.
Spend days building up features but the bonus levels are never given.
Do not use this site.
To your reply, thats a load of crap, the same games on other sites dont hold the feature for days.
25 March 2026
Unprompted review
Reply from Lottoland
Hi Ian, thanks for your review. I’m sorry to hear that the games didn’t meet your expectations and that you’ve had a frustrating experience.
Please note that all our games are provided by certified providers and operate on regulated systems. That said, I completely understand how it can feel when features or bonuses don’t trigger as expected.
Gambling always involves an element of chance, but if you’d like, we can take a closer look at your recent gameplay to check if everything is working as it should. Please feel free to reach out to us via email or Live Chat, and we’ll be happy to assist you further.
Another update
Another update
Still absolutely no communication from there’s guys.
Still no withdrawal or verification.
Contacted Ibas to start claim against them.
Made an official complaint to them
Still heard absolutely nothing back, no phonecall, no emails, live chat just cut you off.
DO NOT GIVE THEM ANY MONEY, THY DO NOT PAY OUT
1 March 2026
Unprompted review
Reply from Lottoland
Hi Nick,
I’m really sorry to hear about your experience, that was never our intention. I understand your frustration regarding withdrawals and verification delays. While I can’t discuss specific details here, I encourage you to contact us via email or Live Chat so we can review your complaint fairly and help clarify the situation.
We take feedback like yours very seriously and want to ensure any issues are properly addressed.
No other words for this site other than…
No other words for this site other than they are the biggest crooks in the gaming industry avoid avoid avoid!!!!!!!!!
24 March 2026
Unprompted review
Reply from Lottoland
Hi Andrew, I’m really sorry to hear that you feel this way, that’s certainly not the experience we aim to provide. I understand your frustration and would like the opportunity to look into this for you and clarify the situation.
While I’m unable to discuss specific details here, I kindly ask you to contact us via email or Live Chat so we can review your case thoroughly and assist you further.
Deposit taken from card but not credited to account
I made a £5 deposit using my usual payment method, saved in my Lottoland account. My bank account shows 3 × £5.00 payments made to Lottoland, none of these are reflected in my playable balance. Their 24hr support claim is in the form of a chat bot which is not helpful at all.
Not even 30 minutes after writing this review, I'm now not even able to login to check if my deposit(s) have been processed. Each time I attempt to login "an error has occurred" is displayed.
I recommend reading some of the more recent reviews on here before you use this site.
22 March 2026
Unprompted review
Reply from Lottoland
Hi, thanks for your review. I’m sorry to hear of your issue. We can’t discuss specific details here unfortunately, but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.
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