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LOST GEN CLUB Reviews 

1,339
•
TrustScore 4.5 out of 5

4.7

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Looking at 612 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and their affordable pricing, often noting they appear more expensive than their actual cost. Many are delighted with the wide assortment and accurate online representation. The delivery service is frequently highlighted for its speed and efficient packaging, ensuring orders arrive safely and on time. However, some customers noted dissatisfaction with product quality, describing items as cheap or not matching advertised images. Others found the return process problematic due to high shipping costs, rendering returns impractical.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many appreciating the stylish, well-made, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and quick... See more

Price

People report positive experiences with price, often noting excellent pieces and a good selection of items at... See more

Order

Consumers find the ordering process to be positive, with many expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I discovered you guys through an internet search, I later read the reviews , check out your instagram and Tik Tok before making my purchase. I am thoroughly impressed with all the products I received... See more

Rated 5 out of 5 stars

I tend to be relatively reluctant to buy things based off what I see on Instagram - but I did a little research and was more than pleasantly surprised by Lost Gen Club. The website is extremely easy t... See more

Rated 5 out of 5 stars

Was very happy to receive my order. Professionally boxed with the chain extension inside a nice looking pouch. They definitely care about the products they offer. Can't wait for my second delivery.... See more

Rated 5 out of 5 stars

Not being much of a jewelry person I was looking for high quality without breaking the bank. Lost Gen provided me with all of this and more. I received many compliments from the first wearing. I can't... See more

Company details

  1. Jewelry Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,339)

866 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great

Fast shipping (less than 2 weeks if I recall) and have been wearing my items daily and quality seems dialed. No metal smell and have not tarnished or turned my skin green. Biggest pro is the fit. I have small wrists and my items fit great.

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Package was Not delivered by Dhl

Package was Not delivered by Dhl. Get no redend or Redundanz

17 June 2026
Unprompted review
LOST GEN CLUB logo

Reply from LOST GEN CLUB

Hi Carl,

Thank you for sharing your feedback, and we're sorry to hear about the delivery issue.

After reviewing the tracking information, the shipment was marked by DHL as undeliverable because the recipient could not be found at the address provided. We understand how frustrating this situation can be, especially when you're waiting for your order to arrive.

We can confirm that we have already been in contact with you regarding this matter and have already offered a reshipment as a solution. We certainly don't want you to be left without your order.

Please send us a direct message so we can confirm how you would like to proceed with the reshipment and ensure we have the correct delivery details before dispatching it.

We look forward to resolving this for you.

Kind regards,
Lost Gen Club Customer Support.

Rated 5 out of 5 stars

Absolutely love the Gem Gold Chain from…

Absolutely love the Gem Gold Chain from Lost Gen Club. I bought 3. Each one has a premium look and feel much more expensive than it is. The 18K gold finish gives it a clean, stylish shine, and the gem details make it stand out without being too flashy.

It feels lightweight and comfortable to wear every day, and I like that the stainless steel base makes it feel sturdy and well made. The chain has held up really well with regular wear, and the overall quality is impressive for the price.

Great piece for adding a bit of style to casual outfits or dressing things up — definitely one of my favourite accessories.

14 June 2026
Unprompted review

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