Ordered from Lordgun (Italy) I live in Australia and received order about 5 days later. Great service. Pricing from company is also good. The only irritating thing is the checkout system. I had to... See more
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Ordered an Ultegra Di2 Group set. Amazing price and even more amazing delivery time. Just under a week for delivery from UK to Australia. Upon arrival, all items were correct and as they shou... See more
Ordered a Camelback MULE waist/ bum bag style hydration pack in blue with orange highlight. Delivery was quick, product was new and in excellent condition. Would totally use Lordgun again
I was a little reluctant about buying a bike from overseas but my bike only took a few days to arrive (once shipped, it was a model on backorder), very happy. I even ended up with a upgraded one from... See more
4.0
Great
40 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Package not received.
You send me an email to write a review. Impossible for me to do at the moment. I still haven’t received my package. It’s over a month now.
10 March 2026
Unprompted review
Reply from Lordgun
Dear customer,
thank you for your feedback.
We are sorry to hear that you haven’t yet received your package.
If there is an issue with the shipment, we kindly ask you to contact our customer service team via email so we can assist you further. Once we receive your request, we will open an investigation with the courier to determine the current status of your delivery and identify any potential issues.
If you have already opened a case directly with the courier, we will need to wait for their feedback before we can provide you with an update or advise on the next steps.
We appreciate your patience and remain at your disposal should you need any further assistance.
Kind Regards
Lordgun Team
Great experience
I was able to locate a hard to find crank set, and it was on special; my online experience was seamless, and it arrived promptly.
28 February 2026
Unprompted review
Great Services
I have always had quick service from Lordgun and received my orders ontime.
4 February 2026
Unprompted review
Legends
Legends, they sent the bike chainring in record time to Australia for my competition.
Thanks, guys.
Cheers.
27 December 2025
Unprompted review
Have ordered twice from Lord Gun - will use again
Have ordered twice from Lord Gun - and will always try to support local (Australian) company - but low or no stock here and available from Lord Gun - no hesitation to use again. Genuine products and website that tells you what is in stock, fast post and delivery to Australia with excellent communication on order processing.
20 January 2026
Unprompted review
I ordered bike parts from Italy & the…
I ordered bike parts from Italy & the East Coast of Australia on the same day. The parts came from Italy (to Western Australia) 4 days faster. Would use these guys again in a heartbeat!
25 September 2025
Unprompted review
Service was great
Service was great. I purchased a Prologo carbon rail saddle and it arrived to my address in Melbourne Australia, really quickly with excellent tracking. All up a really good service that exceeded my expectations.
3 December 2025
Unprompted review
First time order from Lordgun
Ordered from Lordgun (Italy) I live in Australia and received order about 5 days later. Great service. Pricing from company is also good. The only irritating thing is the checkout system. I had to enter my details twice as this is they way it's designed. Definitely buy from Lordgun again.
20 November 2025
Unprompted review
Worst company ever, scam
Worst company ever, it’s a scam, you will lose your money.
1 August 2025
Unprompted review
Reply from Lordgun
Dear customer,
thank you for placing feedback.
Please be advised that if the parcel was marked as delivered and is now missing, you are required to contact your local police department to report the incident.
The courier has correctly delivered the parcel and therefore we cannot file an issue with them.
You have also stated in the email you wrote us that from the CCTV footage at your address you can clearly see that the driver has dropped the parcel, but that later an individual took it away with him.
If it is possible for you to download such footage, we recommend you to show it to the police when you contact them to file a complaint.
Kind Regards
Lordgun Team
High quality product as per…
High quality product as per description. Super fast shipping and very well packed. Highly recommended and will by from again.
19 July 2025
Unprompted review
Great service very quick delivery…
Great service very quick delivery tracking was perfect. Thanks.
23 April 2025
Unprompted review
Wouldn’t use this company again
Wouldn’t use this company again. Ordered cycling shoes that didn’t fit and were given no option to exchange for a bigger size. Paid over $60 in postage and then got charged multiple fees to returns shoes. Ended up loosing close to $200
10 December 2024
Unprompted review
Reply from Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
Unused products can be returned within 30 days from delivery. Unfortunately we don't have an exchange option, only a refund is possible (voucher for EU countries). Shipping fees for returns are at the client's expense.
In case the customs charge fees on the parcel, these are at the customer's expense as well. Custom charges are later deducted from the refund amount.
https://www.lordgun.com/help/returns-and-refunds-outside-european-union
Kind Regards
Lordgun Team
Excellent online purchases.
Excellent place to buy parts and riding kit shipped to Australia.
1 December 2024
Unprompted review
Great range, super fast shipping!
Great range, easy transaction, super fast shipping to Australia.
15 January 2025
Unprompted review
Sham seller. deceptive
All their products are well priced to hit google results, but the company scams buyers by MASSIVELY inflating shipping fees.
This is likely against the law and should be reported.
2 December 2024
Unprompted review
Reply from Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
We are a company based in Italy and all shipments are sent from here.
Unfortunately, we currently do not have any cheaper offers from the courier company to ship parcels to Australia. We would like to point out that delivery prices are decided by the courier and not by Lordgun.
The courier prices you see in the shopping cart are the best offers we can provide at the moment.
Kind regards
Lordgun Team
Return/exchange impossible from Australia
Lordgun will use every trick in the book to avoid processing a legitimate return request from Australia.
1 August 2024
Unprompted review
Reply from Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
You sent us a return request stating that a product of the wrong size has been sent to you. The request has been rejected, as for issues with orders it is necessary to contact our customer service through email.
We requested you to put the item in a parcel and provide us weight and size so that we could create a shipping label, however to date we didn't receive response.
Kind Regards
Lordgun Team
I was a little reluctant about buying a…
I was a little reluctant about buying a bike from overseas but my bike only took a few days to arrive (once shipped, it was a model on backorder), very happy. I even ended up with a upgraded one from what I ordered (Cannondale upgraded the specs I'd say)
11 September 2024
Unprompted review
Service as expected, great price too
I needed a SRAM power meter crank for my new gravel bike. None were available in Australia so I returned to Lordgun and had it delivered to my partner who was on holiday in Portugal. All worked seamlessly, package was delivered on the day it was promised. Price was pretty good too.
29 August 2024
Unprompted review
Ordered nytron helmet price great…
Ordered nytron helmet price great package delivered in no time at all a with no damage great company a easy to deal with
10 July 2024
Unprompted review
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