LoopReviews 

753
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

I love this app it is far better & easier to read than the clock that was on my work top provided by my energy provider (this has now been sacked). To have it on your phone is great, it gives you a lo... See more

Rated 5 out of 5 stars

This is the default smart meter energy app for me. Very straightforward to navigate and provides energy usage data for gas and electricity by the hour, day, month and year in spend (£) and kWh allowin... See more

Rated 5 out of 5 stars

Easy to use app gives great insight too energy usage. Downloaded this app as my energy supplier app is terrible. I can look at 30 minute segments to see how much energy is being used by different a... See more

Rated 5 out of 5 stars

More Than Just a Smart Meter App Loop is a breath of fresh air in the smart home industry. Their smart meter app is a remarkable tool that has significantly improved my energy consumption managemen... See more

Company details

Written by the company

Take back control of your energy bills How? With Loop, the leading energy-saving smart meter app. On average, Loop households cut their energy usage by 15%. How much could you save? Using less energy is currently the only way to reduce energy bills. If you’ve got a smart meter, you can start using the Loop smart meter app to save energy for free. You no longer need to use a bank card during sign up and can instead now use details from your smart meter's in-home display - the choice is yours. Visit www.loop.homes to get started.


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4.3

Excellent

TrustScore 4.5 out of 5

753 reviews

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4.3

All reviews

(753)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

Keeps losing connection and doesn't work for E7…

Keeps losing connection and all previous data is lost. Doesn't work with dual tariff meters, so cannot calculate the actual costs. It really isn't hard to incorporate dual rate tariffs in these systems so why hasn't it been done.
In response to Loops response. You have had plenty of time to implement the calculation of costs for tou tariffs. E7 must be very easy so why not start with that?
Imagine the chaos if the energy providers found it so hard to calculate bills based on E7 tariffs accurately.

2 September 2023
Unprompted review
Loop logo

Reply from Loop

Hi there and thanks for your feedback.

Unfortunately, there was a bug in a recent update which caused some issues for a small number of accounts. This has now been addressed, so please ensure you have updated to the latest version of the app, then log out and back in again. That should sort it out, but if not please email support@loop.homes and we can investigate further.

With regards to better support for time-of-use or any smart tariffs, we agree and are working towards that at the moment. Unfortunately it's not quite as straightforward as you might (quite understandably) think. Smart tariffs are the future though so please rest assured they're on our radar. You can read more about our plans in this article - https://blog.loop.homes/time-of-use-tariffs-loops-plans. All the best. The Loop Team

Rated 5 out of 5 stars

Superb

Great app, I like seeing exactly how much energy I'm using and how much it costs me.

Loop gives me updates which are more accurate than my IHD or the Octopus app.

20 August 2023
Unprompted review
Rated 1 out of 5 stars

A completely unusable app

A completely unusable app. Account set-up was fine. Then tried to add my tariff, asks you to pick your supplier from a list, but no list, just a blank screen. Absolutely no support of any kind available either in the app on on the website. A pointless waste of an hour.

17 August 2023
Unprompted review
Loop logo

Reply from Loop

Hi Ian. We're sorry to hear about the issue you had selecting your tariff. Please send an email to support@loop.homes and we'll investigate this further and help you get set up. All the best. The Loop Team

Rated 5 out of 5 stars

The Loop Energy app just works well

The Loop Energy app just works well. Provides useful data, quite unlike my SMETS1 IHD, which is next to useless and I have not used it almost since the meter was first installed. The app provides detailed info going back a year so can be used to do a year to year comparison if you record the readings. I do it monthly and we have saved between 10 and 20% of energy most months, just by turning off unnecessary lights etc.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

LOOP saved me £540!

My IHD has developed a fault. It repeats the same 7-day history every day, ignoring the previous days actual consumption. It has been stuck in this loop for 6-months. Scottish Power wants me to pay £540 for new SMETS2 meters and a new IHD. LOOP solves the problem by replacing the IHD and with more useful data.

12 August 2023
Unprompted review
Rated 5 out of 5 stars

Great app

Great app. As previous reviewers have said provides more information than standard smart meter. Easy to set up and very intuitive. Would highly recommend.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

I found it easy to install and set up…

I found it easy to install and set up (electricity only). It gives a better breakdown than the standard smart meter. Also find it more reliable as my smart meter often freezes

As I have solar panels i would have loved to be able to monitor how much electricity I am producing as well, but perhaps that will come in time.

Definitely worth the cost (free!)

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Very Useful App

Up and running for both gas and electricity gives great information on usage and cost, much better than the energy supplier smart meter app.

5 August 2023
Unprompted review
Rated 5 out of 5 stars

An amazingly wonderful app

My smart meters are well out of range of the devices provided by my energy supplier. It has frustrated me loads, then l stumbled across this app. I have no idea how it works but it is wonderful. I think it's near real time, gives details of consumption in an easy to consume format. It got me thinking about changing my energy habit and the ghost energy measure is truly ingenious. I don't think l have ever had as much praise for an app as l do this one.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Loop is a fantastic app for finding out…

Loop is a fantastic app for finding out all you need to know about you’re electric and gas usage per day and per month to make you more aware of you’re carbon footprint and to save you money by showing you when you are using the most energy and then you can work out why and change timings of appliances and get out of habits and change to new energy saving ones. It’s the best if you have an electric car as it shows you exactly how much it costs immediately to charge it and with solar panels it tells you if it’s all free or you’ve used some electricity from the grid. So good I look at it every day to see if I can get my savings down further. Using LED lights saves so much and putting less water in the kettle are little things that save a lot. If it gives off heat it costs you more is my mantra now. Thank you loop for educating me in saving energy, money and the environment. 5* APP

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Useful app

Took a while to be up and running with both gas and electricity, gas didn’t show until about 3 weeks after electricity, but all good now.
It gives you more information than your smart meter and the notifications you receive are full of useful advice.
It's the type of app you won’t delete after a few weeks and it certainly focuses you on energy management

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Home Energy consumption with hints and tips on your mobile device

Loop is a great app that allows you to monitor your energy consumption from your mobile device without the need for a smart display. A smart meter is required but having access on your mobile device is a real bonus. In addition loop gives valuable recommendations on how to save energy. I find daily and monthly comparisons extremely useful.

3 August 2023
Unprompted review
Rated 5 out of 5 stars

An app I didn’t know I needed

An app I didn’t know I needed. But..
so, I installed it at behest of Amazon. I’m not sure why. It does work on Alexa but I then installed the iOS app which was a revelation.
So much more information than I get from my supplier or the smart meter itself (software only works with compatible meters, but I get the impression that’s a wide range).
The app identified my “phantom” electricity use very high. I’ve made some compromises and, as a result, seem to be saving around £18 a month.
As I don’t earn much, that is really significant (plus damaging our burning world a bit less).
When I’ve asked questions, I’ve had sensible and speedy responses.
Within the app and by occasional email (can turn that off) are many useful tips. Some models solar panels etc with potential savings - no use to me as am in leaky cold and damp rented house.

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Very nice piece of software

Very nice piece of software, which for some reason can still get 30 min data when the Smart meter will not communicate with the energy providers 🙄

You can build in a test run of what some basic solar panel and battery configurations will provide compared to demand.

I believe they would love to to be given access to export data but the necessary permission has yet to be granted.

24 July 2023
Unprompted review

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