LoopReviews 

753
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

I love this app it is far better & easier to read than the clock that was on my work top provided by my energy provider (this has now been sacked). To have it on your phone is great, it gives you a lo... See more

Rated 5 out of 5 stars

This is the default smart meter energy app for me. Very straightforward to navigate and provides energy usage data for gas and electricity by the hour, day, month and year in spend (£) and kWh allowin... See more

Rated 5 out of 5 stars

Easy to use app gives great insight too energy usage. Downloaded this app as my energy supplier app is terrible. I can look at 30 minute segments to see how much energy is being used by different a... See more

Rated 5 out of 5 stars

More Than Just a Smart Meter App Loop is a breath of fresh air in the smart home industry. Their smart meter app is a remarkable tool that has significantly improved my energy consumption managemen... See more

Company details

Written by the company

Take back control of your energy bills How? With Loop, the leading energy-saving smart meter app. On average, Loop households cut their energy usage by 15%. How much could you save? Using less energy is currently the only way to reduce energy bills. If you’ve got a smart meter, you can start using the Loop smart meter app to save energy for free. You no longer need to use a bank card during sign up and can instead now use details from your smart meter's in-home display - the choice is yours. Visit www.loop.homes to get started.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

753 reviews

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No history of asking for reviews

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4.3

All reviews

(753)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Really useful and easy to use app

I began using this app at the start of the energy crisis and it was a really valuable tool to help manage my household energy use. It's a doddle to set up and the app is very easy to use, with clear charts and tips on saving energy.
I am absolutely sure that using this app, along with a sensible use of existing smart plugs, has saved me hundreds of pounds since then.

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Loving the app

Loving the app, it records my data without issue.
Yet British Gas keep estimating my bills, telling me its because of unreliable data transfer from my smart meters!
I am currently pressing them for a logical explanation as to why this may be the case when my "LOOP" app is collecting and reporting data without any problems.

23 May 2023
Unprompted review
Rated 5 out of 5 stars

Does exactly what it sets out to do

This app makes it so much easier to track energy usage than my current provider’s app.
There is so much useful advice provided by the service, eg ‘phantom load’, which identified where I was wasting fuel.
Finally, the Turn Down & Save events really made me think about my usage and showed just how easy it was to reduce it. The Amazon vouchers were a welcome bonus.

23 May 2023
Unprompted review
Rated 5 out of 5 stars

Really useful app

I find this app really useful. It provides the data I would expect (but can't get) from my utility company.

It's clear and easy to follow. The only thing missing is the ability to use other than a default tariff. But when it comes to comparing gas and electricity consumption over a range of timescales it's spot on.

22 May 2023
Unprompted review
Rated 5 out of 5 stars

Its a very helpful app and easy to use

Its a very helpful app and easy to use. Baically you can view your electric and gas usage by day, week, month and year (as an amount and a bar chart)and by inputting your tariff it will calculate your spend as well. As I have solar panels and a battery it us even more useful as I can see how effective both are. it also offers hints on how to save on fuel. Another useful feture is that it compares my phantom load (i.e usage of items on standby, fridge etc) with other.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Electricity & Gas usage that British Gas can't give me.

Gives me my Electricity & Gas usage, that British Gas can't offer. Without this app I would have to wait for my usage each month from British Gas. My smart meter was install by another energy supplier (SMETS1) which is supposed to be upgraded to SMETS2, when is anyone's guess. Thank you Loop

16 May 2023
Unprompted review
Rated 5 out of 5 stars

Great app and free to use

Great app and free to use. Forget your in home display (or both of them if you're not on dual fuel!) and link loop to your meters for great insights into your energy use.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Good App!

I have Smart meters at home but the in-home display (colloquially, 'IHD') doesn't work. The sole way I can real time view my energy usage is via the Loop application. This was easy to install and is intuitive to use. It provides the information I need to effectively manage my energy usage and the app is recommended.

9 May 2023
Unprompted review
Rated 5 out of 5 stars

Essential App if you have a British Gas gas meter.

I've used Loop for monitoring my home usage of gas and electricity. I've found them to be brilliant! For some reason British Gas had a useless App to link to its home display, but it never worked. In fact they've now given up. Thankfully, I was able to include the meter details into Loop, and I now get gas usage results. Top class!

9 May 2023
Unprompted review
Rated 5 out of 5 stars

Easy to install app that does what it says on the tin

Installed the app on android phone. Worked straight away. Picked up both of my SMETS1 Gas and Electric meters. Gives me a lot more information than the display monitor originally supplied wirh the meters. Nothing to complain about as it gives me everything I require to keep a good check on my energy usage. Flagged up my ghost usage as being quite high so in the process of eliminating a lot of that if I can. All in all, a neat little app that does all its supposed to do.

9 May 2023
Unprompted review
Rated 4 out of 5 stars

Poor customer support

As part of their switch off to save I said at the beginning I didn’t want Amazon vouchers and was assured there would be an alternative. The charity alternative appears to deal with fuel poverty in England and I live in Scotland so a waste of cash. Big bugbear is after a month since writing to helpdesk no reply of an alternative. Extremely poor customer help.

Since posting contact was made and queries resolved, good service but took a few emails to reach the person required. Star-rating upgraded

4 April 2023
Unprompted review
Loop logo

Reply from Loop

Dear Ron. Thanks for bringing this to our attention. As per our email discussion, your experience fell short of the high standards we set and we simply dropped the ball here. No excuses. We hope the resolution we agreed on to pay your earned rewards to the charity of your choice goes some way to making up for it. Thanks for engaging and giving us the chance to rectify the situation. All the best. The Loop Team

Rated 5 out of 5 stars

Great app for managing energy useage

Great app that allows me to see my energy usage, which I can't see using the British Gas app, which is truly pathetic.
I'd love to see this app be able to integrate with smart plugs or similar so I can also analyse individual device energy usage.
It's already allowed me to work out that an electric heater was costing me £150 a month to run in the current crazy energy price sitaution.

26 April 2023
Unprompted review

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