lookincredible.co.uk Reviews 

3,403
•
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, most reviewers were somewhat happy with their experience overall. Consumers often note finding wonderful bargains on various fragrances and beauty products available at very competitive prices online. Shoppers frequently appreciate receiving their purchases safely packaged, noting that the items arrive in pristine condition and match descriptions. Some reviewers were not happy with severe delivery delays and missing packages that failed to turn up entirely. Several individuals also shared frustrating experiences regarding prolonged waiting times and difficulties in securing prompt replies from support. Others mentioned encountering issues when requesting money back, noting that refunds took a very long time to process.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised the prompt shipping and... See more

Order

Reviewers mention ambiguous feedback about order experiences, as some consumers highlight timely deliveries... See more

Product

People report ambiguous experiences with product, as many consumers praise the great prices, amazing scents,... See more

Price

Users describe positive interactions with price, frequently highlighting amazing deals and the best online... See more

Refund

Consumers find refund experiences to be a source of deep frustration, reporting that they are left waiting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I read the reviews after i ordered and panic set in. After receiving a conformation email and nothing else I sent an email inquiring about delivery. The team’s response was fast and professional. The... See more

Rated 4 out of 5 stars

Great product at a great price. Well packaged, delivery a little slower than expected but it was around Christmas and other firms were also slower than usual.

Rated 4 out of 5 stars

Great value product. Only negative no shipping information. However when emailed got a prompt reply. Happy with site

Rated 5 out of 5 stars

I placed an order with this company which were the best prices online for the perfumes I ordered. I then started to read the reviews and got a little worried, however, there was absolutely no need to... See more


Company details

  1. Perfume Store
  2. also in
  3. Beauty Supply Store
  4. Health and Beauty Shop

Written by the company

Lookincredible is your premier destination for luxury beauty and fragrance at unbeatable prices. We offer an expertly curated selection of top brands and exclusive products, ensuring every customer finds their signature scent or beauty must-have with ease. With fast shipping, responsive customer support, and a commitment to delivering the best value, we make online shopping seamless, satisfying, and indulgent. Discover beauty, discover value — only at Lookincredible.


Contact info

3.1

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(3,403)

152 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It never arrived

It never arrived , I was promised refund however this had never arrived either so need to chase this . Not good service

27 December 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn't recommend this site to…

I wouldn't recommend this site to anyone. I'm still waiting for my order. It's still hasn't been processed for over a week now, when iv contacted the site, when iv gone through the email link to the site it takes me to a gambling website an has nothing to do with beauty products in the slightest. Stay well away

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Only half order arrived

I order 2 bottles of purfume only one arrived
I sent proof of packing 2 wouldn’t fit it had the weight on the box it was clear it was only ever 1 bottle in there
This company asked would I like refund or replace then nothing- no further contact
I will take this up with my bank- but wanted to warn people such bad customer service

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Really nice cream

Really nice cream, subtly scented & well absorbed into the skin. Has a noticeable effect on both hand & nail.
I intend to use this from now on.
Thank you!

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time

Ordered aftershave, nothing, estimated delivery date passed, nothing. Emailed my order no only to be told despite being “promptly dispatched” my order appeared to have disappeared and I was sent back my money. I’m yet to receive it 5 days later but all in all a terrible experience with this company.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Delivery promised before Christmas-…

Delivery promised before Christmas- didn't arrive; after complaining I was told it would arrive early in the new year...it hasn't and tracking information was not sent. I was told on Wednesday 7th that I would have it by today (10th January)- nothing has appeared. I'm a very unhappy customer.

10 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam company!!! Be aware!

This company is a complete & utter scam!! I ordered perfume on the 28th of December which was supposed to be delivered between the 5th & 7th of January (last day was yesterday) and it hasn’t arrived. I contacted the company and an email came through straight after saying it was dispatched with a Royal Mail tracking code however this has never updated and always says that they’re still waiting to receive item from seller. Stay well away!! I’m now going through the fraud department with my bank as this company needs shutting down!

8 January 2026
Unprompted review
Rated 1 out of 5 stars

I have ordered my item on 28th of…

I have ordered my item on 28th of December, 2025 and i were given delivery dates 5-7 January (that means today was last day), but I did not receive any updates, that thee parcel was dispatched ect. Today I contacted them about any updates, and then just after I had an email, that the item was despatched!!
Seriously? I regret i did not read the reviews befor I placed my order.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Incompetent. Avoid!

This company breached consumer contract by stating my order would arrive by Christmas. I ordered in plenty of time but the perfume did not arrive at all. Eventually told my order 'may have encountered issues in transit'. Refunded weeks later after I complained. My elderly mother didn't get her Christmas present and joins the long list of people let down and upset by this incompetent bunch.

5 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look