Lookiero UK Reviews 

I have used Lookiero before & they have never disappointed me with their choices for me! I love how you can pick out different styles of clothes in your profile & it all comes together when the choices are made by the stylist. Have just returned to update my wardrobe and get inspiration & kept all my items ! Looking forward to my next box in a few months

I’ve cancelled late last year, still keep sending parcels, I’ve returned 2 boxes. Written a note twice to tell them & emailed 4 times with no response

SCAMMERS!!!!!Returned an item and never got my refund. They are scams, and when I try to contact them, they say they are verifying the situation.

Thieves and a scam company. Have taken £220 for a box that they have admitted was lost. Refusing to refund and do not reply to emails, when a company’s only method of contact is email then alarm bells should ring. Look at the other reviews and their socials. Hideous

I bought a dress that ripped down the back when I sat down the first time I wore it. I reported it, sent it back and asked for a refund. I was told they'd refund it once they received it back. They received it back in February. Ive sent numerous emails chasing the payment and all have ignored. I opened a case with resolver, they are ignoring that too
Atrocious customer service, substandard materials and workmanship. Overpriced and dishonest. Do not use lookiero.

Paid £10 for styling fee, received notification that box was on its way. Box hasn’t turned up. It is likely the fault of the courier - according to their tracking feature, the parcel arrived with them on Monday and they appear to have had it for 4 days without attempting delivery. I received an email from Lookiero saying I had 2 days to complete my checkout. Obviously that wasn’t going to happen so I tried to contact them. No phone number, no live chat, just a contact us form. Filled this in and received an email promising me a reply within 24 hours. No reply. Now on my final day to complete my checkout otherwise I will be charged for the whole box, so I have messaged again, but having read more reviews on here, I don’t hold out any hope for a resolution in time. The service has been ok up until now, but the inability to get in touch and get a resolution when something goes wrong, and the worry of a pending charge for something I have no control over has completely damaged my trust in this service

Disappointed
Evri lost my box and I notified lookiero asap and completed all the paperwork and they have still charged me for the box over £200

Return date wasn't as long as before I have items i do not wish to keep and have been charged already

I was surprised how beautiful the fabrics were. Every item was really lovely and I kept everything. All of the items blended well together and I absolutely loved them. Also, they fitted me perfectly! I will definitely do it again.

My delivery never arrived from Evri. The tracker Evri sent as proof of delivery is clearly not my address and the photo as proof of postage was just the palm of a hand. I raised a complaint with Evri and Lookiero. Filled out relevant forms from Lookiero to say I had never received my delivery and sent id. The full payment of £202 was taken from my account and now my emails are been ignored!!!!

Terrible company! Stay away!

The first order was good. Nice quality clothes and a fab outfit I've worn many many times. However since then, every order has gone missing. Ive tried to contact the company. But its near impossible to get a reply and when you do its a robotic answer that doesnt answer specific questions. Its been a really big disappointment and I have since cancelled my orders. I dont recommend Im afraid which is really sad as I looked forward to something different.

I had a preview of the items before they were sent and was able to say whether I liked them or not.
Box arrived on date given, very well presented.
All five items were well picked and I couldn’t decide which ones to keep so kept them all!
Looking forward to the next box!

I paid my £10 they sent out my box but evri lost it they have raised the complaint with evri but despite over 20 emails and filling in the contact forms I still have not heard back from Lookerio appalling customer service either send me a new box or refund my £10 they even tried to take another £10 out for my next box

Loved all the clothes that I was sent . Wasn't sure at 1st but so glad I gave it a go.

Unfortunately appalling customer service. You get five days to decide after you receive your parcel, otherwise they will charge for all items.
I was on holiday when my parcel arrived, so contacted them several times to try and get an extension to this deadline. It's been two weeks and I still have not heard anything. I had to send everything back even though there were a couple of pieces I wanted to keep.
I would certainly avoid in the future - imagine I would have waited and they'd charged me almost £200 pounds for the box with no way of getting in touch to retrieve the money.

Easy site to navigate good value and tailored to fit you - perfect.

Love receiving my box every couple of months,some months better than others but a good selection of clothes.

First box was mediocre despite a very descriptive profile. I kept a couple of items but the rest were either dreadful quality or not a match for my style at all. Second box didn’t turn up, I contacted them but they didn’t do anything nor did they refund the £10 styling fee. They then went on to take another £10 fee and once again, no delivery. I’ve reached out to customer service four times and they don’t respond. I’ve now had to raise a chargeback via the bank to get the funds back. AVOID LIKE THE PLAGUE IS MY ADVICE!!

Avoid! Box damaged on delivery. All items were present but returns label/bag missing. Have submitted 13 support emails over the past 2 weeks via their website requesting a replacement returns label and have yet to receive a single response outside of the automated 'we've received your message'. Absolutely atrocious service - very annoyed!