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LookerOnline Reviews 

501
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and authenticity of the products, often noting that items like sunglasses are original and made in Italy, exceeding expectations, especially given the competitive prices. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their orders quickly and well-packaged, even for international shipments. However, some customers also noted that delivery times could be longer than expected, with some experiencing delays of up to two weeks or more. Additionally, a few people were dissatisfied with unexpected import duties, VAT, and courier fees, which significantly increased the final cost of their purchase, making it less of a saving than initially anticipated.

What people talk about most

Product

Reviewers consistently express satisfaction with the product, frequently highlighting its great quality and... See more

Delivery service

Customers had positive experiences with delivery service, with many praising fast shipping times and timely... See more

Quality

Consumers find quality to be positive, with many reviewers describing products like sunglasses as fantastic... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers having positive experiences,... See more

Price

Users describe positive interactions with price, often finding competitive sale prices and good value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

YSL sunglasses fixed ✅ I had a great experience with LookerOnline store. When I lost one of the lenses from my YSL sunglasses, without much of a hope, I’ve contacted team of LookerOnline and they... See more

Rated 5 out of 5 stars

Excellent quality sunglasses. I didn’t expect the 2026 model to be original and even made in Italy, especially at half the price. I ordered two additional items right away. Excellent job—thank you, te... See more

Rated 5 out of 5 stars

First time purchasing from Looker Online and it won't be my last. My order was delivered to Australia within 2 days which was pretty quick and the sunnies are absolutely stunning. Thank you!

Rated 5 out of 5 stars

The order was processed and sent within a couple of days and received in 5 which considering it came from Grosetto in Italy to Australia is amazing. It was packed well and was the item we ordered and... See more


Company details

  1. Sunglasses Store
  2. Fashion Accessories Store
  3. Glasses Store
  4. Optical Wholesaler

About LookerOnline

Written by the company

At LookerOnline, you get access to the world’s top eyewear brands at unbeatable prices. We offer a seamless shopping experience with free shipping and a 30-day return policy. Quality, style, and convenience - right at your fingertips.

The Best Eyewear, Always

Eyewear collection

Gucci, Saint Laurent, Tom Ford, Prada, Balenciaga, Miu Miu, Ray-Ban, Oakley, and many more. Sunglasses, eyeglasses, and ski goggles from the world’s top brands.


Find Yours Today!

Authenticity & Expertise You Can Trust

Authenticity and expertise

100% authentic products with a 24-month warranty. As an authorized dealer with 40 years in the industry, we offer dedicated customer service and strong partnerships.


Shop With Confidence!

Stay Updated, Save 5%

Newsletter discount

Sign up for our newsletter to get the latest on eyewear trends, industry news, and exclusive offers. Plus, enjoy 5% off your first order!


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Contact info

4.1

Great

TrustScore 4 out of 5

501 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(501)

160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shop!

Just got an original pair of shades half the retail price. Fast shipment, prompt delivery and overall, a perfect shopping experience.I’ll buy again from these guys :)

4 November 2023
Rated 5 out of 5 stars

Amazing ..

Amazing ... I purchased a pair of Gucci sunglasses from Lookeronline and was amazed at what I saved and the time frame they arrived. Very happy and will definitely shop again.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, love my new sunnies - value for money & fast shipping - couldn’t ask for better! Thank you

2 November 2023
Rated 5 out of 5 stars

I am coming back again and again

I am coming back again and again. I got my order free shipping to NZ in just 13 days. It’s authentic in perfectly mint condition, competitive price and always friendly customer service. They are one of the best in the business, trust me! Highly recommended!

25 October 2023
Rated 3 out of 5 stars

Have'nt receive my order to this date…

Received order today 11/7 instead of 10/27 due to custom issues. I had never had any issues with customs from other european on line sellers who mostly uses DHL instead of Fedex. I understand that these may happen. I am happy with the product, but it is so frustrating when one is waiting for an order and takes another 10 days to arrive from time of estimated delivery.

23 October 2023
LookerOnline logo

Reply from LookerOnline

Hello Felipe. We are terribly sorry for your order taking longer than expected to be delivered, and we understand your frustration. As we explained in our last email to you, we provided FedEx with all the required information from the very beginning, as we always do. And we have sent all the required information once more after FedEx asked us to. It's up to FedEx and the US customs to release your package. These are processes we have no control over, unfortunately. But we are doing our best to put pressure on FedEx. If you're not willing to wait any longer and prefer to get a refund for your order let us know, and we'll do that. We apologize for the disservice and thank you for your patience and understanding.

Rated 5 out of 5 stars

First thing when I looked at the price…

First thing when I looked at the price it was fabulous, it was the first time for me to buy from LookerOnline and to tell you the truth, the product arrived onetime as it was described original with a guaranteed certificate. i am really happy in terms of the product quality and the delivery. Thank you.

25 October 2023
Rated 5 out of 5 stars

Amazing service

Amazing service, great prices but unfortunately I received a bill from Fedex so do keep this in mind when buying and shipping to London!

25 September 2023

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