Look After My Bills Reviews 

29,311
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I signed up for Look After My Bills after seeing them on TV and initially saved over £300 annually, which was great. However, due to the current energy crisis, my supplier went bust, making the experi... See more

Rated 5 out of 5 stars

I registered for the service after my husband saw it featured on tv (Dragons Den). I was initially delighted with the annual saving of more than £300. However this soon turned to despair when the ene... See more

Rated 4 out of 5 stars

I have given 4 stars because I'm waiting to see how things pan out now that Moneyplus Energy has gone bust and I have been allocated an account with British Gas. LAMB have been in contact all the way... See more

Rated 5 out of 5 stars

Look after my bills has been taking care of me for over a year now and it's been excellent. I rest easy knowing that I'm paying the lowest tariff possible on my gas and electric because they check pri... See more

Company details

  1. Utilities

Written by the company

Sign up once, get great energy deals forever. We’ll get you a great deal taking care of everything. When that deal ends, we’ll switch you again. You don’t need to do anything. Join over 300,000+ Look After My Bills members saving the smart way!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(29,311)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible service, and incompetence.

First switch increased my bill from first provider variable tariff. Complained, they cancelled it - but new provider still took funds from my account. Complained again, they promised it'd be fixed and cancel my switch.
Got refund from new supplier....now two months later my old supplier has cancelled my account, my new supplier is...? I'm not sure. Nobody is taking payments. Currently wasting time on the phone direct to providers trying to sort this out because LAMB has turned off their customer support phone lines which is utterly ridiculous. I will be terminating my account with LAMB as soon as I can get hold of someone.

21 September 2021
Unprompted review
Look After My Bills logo

Reply from Look After My Bills

Hi there,

Thanks for taking the time to write a review. I’m so, so sorry to hear about the experience you had with your supplier.

I can only apologise that you have had a struggle to get through to us, our systems are currently down.

I appreciate no one wants to be waiting to speak to an advisor to get an issue resolved but please note that we are doing everything in our power to make sure we can answer your call as fast as we can.

I do apologise for the delays, please let me know if you require any further assistance from us.

If I can help at all I will.

We apologise for this inconvenience.

Please kindly respond to my private request for more information. I can then look to go through your account with us in greater detail and help rectify this.

I look forward to hearing from you.

Abdul- Energy Advisor
Look After My Bills

Rated 1 out of 5 stars

Very missleading

Very missleading. Just watch your bills as they will increase. Smaller suppliers going out of business too which they ref you too. I've ended up paying more with this company then using uswitch or taking the time to shop about. Claimed to have saved me £345 when it's cost me more then my past suppler. Not impressed with their customer service. Don't respond to emails or answer questions.

20 September 2021
Unprompted review
Look After My Bills logo

Reply from Look After My Bills

Hi there,

Thanks for taking the time to write a review. I’m so sorry to hear that this happened. Your feedback helps us get better.

We apologise but suppliers going into liquidation is a unforeseen unfortunate thing. I would like to apologise for this inconvenience.

We definitely want to help you further. Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.

I look forward to hearing from you.

Abdul - Energy Adviser
Look After My Bills

Rated 1 out of 5 stars

Just had a message from British Gas the…

Just had a message from British Gas the company I was put with by Look after my bills is ceasing to trade the company is Peoples Energy only been with them since March what a load of rubbish, shouldn't look after my bills be dealing with this ???

20 September 2021
Unprompted review
Look After My Bills logo

Reply from Look After My Bills


Hi there,

Thanks for taking the time to write a review. I’m so sorry to hear that this happened. Your feedback helps us get better.

We apologise but suppliers going into liquidation is a unforeseen unfortunate thing. I would like to apologise for this inconvenience.

We definitely want to help you further. Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.

I look forward to hearing from you.

Abdul - Energy Adviser
Look After My Bills

Rated 1 out of 5 stars

BAD!!!

BAD!!!! When calling beacuse I want to leave them they consistently hang up on my calls!!! It's like they have noted my number as someone 'not to speak to'!!! Do not use them - I agree with the other 2 poor reviews below this one.

20 September 2021
Unprompted review
Look After My Bills logo

Reply from Look After My Bills


Hi there,

Thanks for taking the time to write a review. I’m so sorry to hear that this happened. Your feedback helps us get better.

I would like to apologise for this inconvenience and bad experience you have had.

We definitely want to help you further. Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.

I look forward to hearing from you.

Abdul - Energy Adviser
Look After My Bills

Rated 4 out of 5 stars

They do everything for you.

It was so easy just fill in a form and look after my bills do everything. They give regular updates always keeping in touch. My only downside is we have a smart meter and the company we are with don't have facilities to read it. Not look after my bills fault but they do ask on the form if you have one, would of been useful to me if they had told us the company didn't have this facility before we agreed. Now we have to read the meter and send videos. Not ideal . Other than that happy with look after my bills.

20 September 2021
Unprompted review
Rated 1 out of 5 stars

Do not use this company! More hassle than help!

I have only been with LAMB for 1 year and I have had nothing but problems from the moment they switched me initially, to my current switch now due.
I have spent so much time on the phone rectifying the things they have messed up or not communicated properly, I would have been better off if I had just switched myself directly on both occasions. I would NEVER recommend them and I will NEVER use them again.
I am not someone who writes reviews but I am so disappointed in their services I could not let this pass.
I would urge you to manage your bills away from this company. They are more hassle than help!

20 September 2021
Unprompted review
Look After My Bills logo

Reply from Look After My Bills


Hi there,

Thanks for taking the time to write a review. I’m so sorry to hear that this happened. Your feedback helps us get better. I would like to apologise for this inconvenience.

We definitely want to help you further. Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.

I look forward to hearing from you.

Abdul - Energy Adviser
Look After My Bills

Rated 1 out of 5 stars

Do your homework before signing up!

We have been changing suppliers ourselves for years with no problems. Saw Look After My Bills advertised and signed up.
When we first used them in June 2020 we thought everything was OK. We got changed from British Gas to Utility Point without any fuss. Fast forward 12 months to when it came time to review, the problems started. We were told we were changing to a supplier called Green Energy - we weren't! - (we found out today, had gone bust back in February!!) In between June and August we had been in contact with LAMB several times to see why we were still with Utility Point. Spoke to at least 3 different operators and got a different answer from each of them. The upshot is Utility Point has also gone bump in the last week and have to change suppliers anyway! It appears that LAMB have got too big in a short space of time and cannot cope.

20 September 2021
Unprompted review
Look After My Bills logo

Reply from Look After My Bills


Hi there,

Thanks for taking the time to write a review. I’m so sorry to hear that this happened. Your feedback helps us get better.

We apologise but suppliers going into liquidation is a unforeseen unfortunate thing. I would like to apologise for this inconvenience.

We definitely want to help you further. Please email us at support@lookaftermybills.com or give us a call on 0333 0008 000, Monday to Friday between 9am and 5.30pm.

I look forward to hearing from you.

Abdul - Energy Adviser
Look After My Bills

Rated 5 out of 5 stars

The experience with LAMB has been…

The experience with LAMB has been seamless, a great service that saves money and leaves me confident to leave it all to them.
Not many places where you can get this level of service
and peace of mind, I would recommend them and have!

20 September 2021
Unprompted review
Rated 5 out of 5 stars

So amazingly helpful!

Look After My Bills have always been brilliant with me. An utterly seamless service.
However they have totally outdone themselves in a super awkward situation. Sadly my provider has ceased to trade, which could have been a pretty stressful experience as I had no idea what that meant for me. Look After My Bills were straight on it before I even had time to panic. As soon as I saw the email from my provider I phoned L.A.M.B. and they already had everything sorted with really helpful and comforting advice.
Not only do they save you money and time they also save you a fair few grey hairs!

19 September 2021
Unprompted review
Rated 5 out of 5 stars

I dont't have the time for this!!

I am busy day-to-day like most people and for years had promised myself to take the time to look for the cheapest electricity, gas etc. I never had or took the time but Look After My Bills does it all woth no input from me. Cannot recommend it highly enough.

19 September 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look