Lonestar of London Reviews 

147
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Purchased a boho lanyard as a gift and its lovely. Despite me putting the wrong delivery address on my order, a quick email and everything was sorted. Order process was easy, packaged lovely and deliv... See more

Rated 5 out of 5 stars

Well designed item, good quality. Like the forest green colour (Alya cross body) Delivered promptly and nicely packaged. Would like to see additional optional clip-on pouch to carry lipstick and keys... See more

Rated 4 out of 5 stars

Initially sent the wrong size case but an email to customer services sorted the issue and replacement sent super quick, sent back at own expense but a photo of the post office receipt meant I got refu... See more

Rated 5 out of 5 stars

Bought a gorgeous cross-body bag for work. I work in events and need access to my phone at all times. Great to be able to slot in a credit card or room key too. Design has been well thought o... See more

Company details

  1. Bags and Luggage Store

Written by the company

Lonestar of London offers you a range of cross body phone case bags, the perfect solution to a busy life. With the option to select from a range of bags and a variety of interchangeable straps, key rings and wristlets, you can define your own style. Practicality is not forgotten, with space for cards, cash and keys, simply pick up your bag and head out of the door to face your day. The epitome of ‘Style on the move’.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

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4.7

All reviews

(147)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous iPhone Leather Case

Lovely, high quality product! Quick delivery and the addition of a free keying with my purchase was a very nice bonus… Would definitely recommend this company and product.

15 April 2024
Rated 5 out of 5 stars

Remarkable customer service! ⭐️

I received an additional keying with my order. The quality is actually great! I also found a handwritten note in my box. The keyring may not have a lot of value to it but the handwritten note certainly does have a lot of value. It’s truly an effective and kind gesture and a sign of great customer service! ⭐️

12 April 2024
Rated 5 out of 5 stars

Stylish cross body phone case

Lonestar phone case arrived on time and was beautifully packaged. It’s a great stylish product. I particularly like the look of the card holder and phone case. Tbe free strap was an added bonus

20 March 2024
Rated 4 out of 5 stars

Great customer experience

Great customer experience. I was looking for something to hold my phone and passport whilst travelling. The phone holder is perfect, passport is a bit tight, so hoping it will relax a little with use. I have suggested that they make the zip a touch longer.
Nice quality and love the choice of straps.

20 March 2024
Rated 5 out of 5 stars

Excellent product and 1st class customer service

I have been using another brand of crossbody phone cases for a while but had to get them shipped from the USA. They were very expensive but couldn't fine anything similar, until I found Lonestar! I bought the Electra case for my iphone 15 pro max. It fits perfectly and does exactly what I need it to do, i.e it makes my phone accessible easily while also keeping it safe and secure. Perfect for days out and travelling. I don't use it every day but you could if you wanted to. Also have to say that customer service is top notch. Quick delivery and love the choccy treats!

9 March 2024
Unprompted review
Rated 5 out of 5 stars

The ultimate in customer service

From ordering to being updated on shipping to arrival and oh the most beautifully wrapped, hand written note to the coolest free extra's and additional chocolates it was the ultimate in retail experience, and that is all before I have even talked about the product itself! The case is top quality, Really classy with a stunning red inline on the wallet. It has been 3 days and I have had so many folk admire it. Really stylish and cool.

4 March 2024
Rated 5 out of 5 stars

First time purchase

Fast delivery and the packaging was amazing. It was all lovely wrapped and the quality was excellent. I would thoroughly recommend. The bags are great for travelling and if you want the carry the bare essentials.

1 February 2024
Rated 5 out of 5 stars

My bag is so so beautiful

My bag is so so beautiful . It’s perfect as I hate carrying big bags so this is ideal for me . I’ve had lots of compliments

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Love love love

I received my bag today and I absolutely love it!! I’ve been looking for a phone case/bag for awhile and saw an advert for Lonestar of London im so glad I clicked on it, they had an offer on too which was amazing to receive a spare strap for the bag… I initially made a mistake and their customer service team were quick to pick up on it and contacted me immediately to rectify it, which they did straight away and were extremely helpful from start to finish!! I will 100% order from them again, great company!!! Thanks again ⭐️

12 January 2024
Rated 5 out of 5 stars

Beautiful products and great customer service

The perfect little bag - at last! Fits phone at the front with easy but secure access, a strong zipped pocket on the side with lots of space for cash, keys and more; bank cards etc fit in individual slots at the back of the bag for security but easy access.
I also got the AirPod case which looks great and everything is at hand. Wonderful customer service too.

21 December 2023
Unprompted review
Rated 4 out of 5 stars

I would have given it 5 stars put…

I would have given it 5 stars put parcel was open when it arrived and small strap missing

18 December 2023
Lonestar of London logo

Reply from Lonestar of London

Thank you for the review. So sorry to hear that the parcel was open upon arrival. Unfortunately once the package leaves our offices it is out of our control. We will of course contact you directly regarding the missing strap and pop it in the post to you immediately.

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