London Sake Reviews 388

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the wide selection available. Many people highlight the exceptional service, noting the helpfulness and responsiveness of the staff. The ordering process is frequently described as easy and efficient, contributing to a positive overall experience. However, some customers also noted issues with delivery, including delays, lack of communication, and in a few instances, damaged items upon arrival. A small number of people also experienced problems with incorrect delivery addresses or missing items, and some expressed dissatisfaction with the lack of tracking updates.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the quality and variety of... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the super quick delivery,... See more

Service

Users describe positive interactions with service. Customers consistently praise the reliable and excellent... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the easy ordering... See more

Quality

Consumers find quality to be positive. Many reviewers praise the quality sake and shochu, highlighting the... See more

Based on these reviews

Rated 5 out of 5 stars

Ordering from the website was easy and delivery prompt. Amabuki Banana Yeast Nama Junmai Daiginjo was very enjoyable, slightly sweet but not too much, with notes of banana and walnuts.

Company replied

Rated 5 out of 5 stars

Always good service from London Sake - swiftly dispatched, very securely packaged, and with appreciated inserts. Plus of course - you can always rely on the balance, refinement and overall qualit... See more

Rated 5 out of 5 stars

I ordered a Yuzu Sake for my husband’s birthday, very last minute, to remind us of our recent trip to Japan. I sent an email to the company asking if they could dispatch it as soon as possible and the... See more

Company replied

Rated 5 out of 5 stars

Excited to try the beautiful Sake taster boxes. Really well presented with tasting notes - would make a great gift. We’re having a sake flight evening and looking forward to something new, as well as... See more


Company details

  1. Wine Store
  2. Alcohol Store

Written by the company

Sake from the finest Japanese breweries delivered direct to your door. With our subscriptions we make sake simple. Buy online from our award-winning sake shop, gift a sake tasting set, explore new sake with our Sommelier Tasting Series, or sign-up to a subscription for a hand-picked bottle (or three) and gift each month. Great deals on top brands including Dassai 23, Nanbu Bijin and Mio sparkling sake. Not sure where to start? Try our Ultimate Sake Starter Set for Beginners!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

388 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

I've ordered from London Sake multiple times and they've always been spot on.

I placed this order over the Easter period when deliveries were paused until the 8th. It was dispatched on the 9th and arrived the next day — really impressed with how quickly they got things moving again.

Great selection, clear descriptions and very reliable service. Highly recommended.

10 April 2026
Unprompted review
London Sake logo

Reply from London Sake

Thank you for the kind words. Kanpai!

Rated 5 out of 5 stars

Easy to order

Easy to order. Delivery swift. Storage instructions useful. Delivered with care. Well packaged. Haven't tried them yet but looking forward to the experience.

31 March 2026
London Sake logo

Reply from London Sake

Thank you for the kind words. Kanpai!

Rated 5 out of 5 stars

Everything well handled

There was some delay as there wen't enough of the items I had ordered, but London Sake kept me well informed. Once the new stock had arrived it was dispatched immediately.

23 March 2026
London Sake logo

Reply from London Sake

Hope you enjoyed it, William. Kanpai!

Rated 5 out of 5 stars

Wide Range & Great Service

London Sake carries a great range and I always find something delicious at a great price. I have shopped with them multiple times and would recommend.

9 March 2026
London Sake logo

Reply from London Sake

Thank you for the kind words, Ann. Kanpai!

Rated 5 out of 5 stars

Excellent product and quality of service

Ordering from the website was easy and delivery prompt. Amabuki Banana Yeast Nama Junmai Daiginjo was very enjoyable, slightly sweet but not too much, with notes of banana and walnuts.

25 February 2026
London Sake logo

Reply from London Sake

Glad to be of service. Thank you for the kind words. Kanpai!

Rated 5 out of 5 stars

Amazing product and experience

The timing of delivery, the packaging, the extras like discount and real rice grains to show rice polishing; one of the best buying experiences out there. Not to mention, the Dassai range is just incredible. Returning customer, will buy again.

16 December 2025
London Sake logo

Reply from London Sake

Not gonna lie, this almost brought a tear to the eye. So glad you appreciate the little details, that's what we're all about. KANPAI!

Rated 5 out of 5 stars

Excellent selection of Sake

Excellent selection of Sake, order process very simple and delivered exactly when stated.

18 December 2025
London Sake logo

Reply from London Sake

Thanks Nick, that's precisely what we're aiming for. Kanpai!

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