london-mole.com Reviews 22

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Awful, faulty glasses arm fell off after a month. Was told general wear and tear so would not replace or refund! After only a month. Ridiculous

Rated 3 out of 5 stars

I bought some glasses .Hollywood reading glasses in transparent brown.. they are lovely looking glasses and look decent quality. Unfortunately they are humongous on me. I can't look from side to side... See more

Rated 5 out of 5 stars

Ordered 3 pairs of sunglasses (3 different styles/colours) and I love them all! Actually prefer them to my usual Raybans- they’re flattering, stylish, well made, and really affordable! My husband now... See more

Rated 5 out of 5 stars

Excellent reading glasses. Ordered on Friday, delivered on Monday. Attractive frames. Quality is very good. I’ve had for almost a month and they are absolutely fine quality wise.

3.1

Average

TrustScore 3 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful

Awful, faulty glasses arm fell off after a month. Was told general wear and tear so would not replace or refund! After only a month. Ridiculous

17 March 2026
Unprompted review
Rated 3 out of 5 stars

Humongous !

I bought some glasses .Hollywood reading glasses in transparent brown.. they are lovely looking glasses and look decent quality. Unfortunately they are humongous on me. I can't look from side to side let alone down without them moving. Shame as they are really nice. Not worth sending back as you need to send back recorded delivery and that will cost a bit. May as well find a man who they will fit. Not suitable for average women's face ... they are truly a mans fit.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Quality & stylish

I’m so pleased with the 2 pairs of reading glasses I ordered.
Super quick delivery, fabulous quality. I’ve had so many compliments. I will be ordering again. Lots of choices available and well priced.

24 October 2025
Unprompted review
Rated 3 out of 5 stars

Five star for bins

I know the quality is very good.i have been wearing bins for 45 years .and when buy a pair for less then 19 quid..your on a winner..you can put any lence in them..verifocal etc.etc. and they look great

28 September 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love these glasses!!

I absolutely love these glasses!!
At last I have found a pair of frames that do not make my face sweat worse in the summer!!
Plus their styles suit my face perfectly and they are amazing quality!!
Found mine on Amazon but now I am going to buy more directly from their website!!!!!!
Great styles, great quality and amazing value what more do you want??

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Really awful quality frames and no…

Really awful quality frames and no warranty …. Read other reviews before buying from London Mole, both side hinges broke within a month and they refuse to even replace them because I put my lenses in but everyone is saying the hinges break.

10 June 2025
Unprompted review
Rated 2 out of 5 stars

No lens replacement is short sighted...

I think the glasses are fine, but when the lenses are scratched, which inevitably happens to me, they won't supply a new lens, and therefore you have to discard an otherwise perfectly sound pair of glasses. I took it up with the company direct, and got some bunkum response...Back to Izipizi, where they will help!

10 February 2025
Unprompted review
Rated 1 out of 5 stars

I bought 3 pairs but they fall off my face

I bought 3 pairs. They arrived pretty quickly and I like the design. But when I look down they fall off my face. I have compared them to several other brands and the arms do not bend inwards after the ear, gripping your head, in the same way ALL other brands do. So of course I want to return them. But guess what, they want me to pay for the return? What a truly terrible brand experience. I can see from other reviews that I should not have bothered and could have expected the specs to fall apart shortly - I wish I had read the reviews before ordering.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Love my sunglasses!

Ordered 3 pairs of sunglasses (3 different styles/colours) and I love them all! Actually prefer them to my usual Raybans- they’re flattering, stylish, well made, and really affordable! My husband now wants a pair too.

18 November 2024
Unprompted review
Rated 1 out of 5 stars

Fragile hinge.

Look great for a while, until a screw comes loose, weak plastic on the hinges...tiny screw try tightening.
That's what you get at this price.
Have found more robust & cheaper on the electric Bay.
Have my white moles as emergency spares at work.

29 September 2023
Unprompted review
Rated 1 out of 5 stars

Bought 3 pairs all arms fell off

Bought 3 pairs all arms fell off. Emailed and they wanted me to fill out a repairs form for each individual product, they also wanted uploads of purchase documentation even when I provided them with my order number and date of purchase.
It was that much hassle I could not be bothered.
Poor quality product.

28 August 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

Had quite a few pairs of these now and the little screw keeps coming loose that holds the arms on, weak spot on these glasses it’ll come loose and then not tighten up and eventually arm will fall off, no chance of finding screw as it’s so small, avoid these like the plague customer service say it’s never happened before.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Can't recommend this brand enough

Can't recommend this brand enough. I already own quite a few of the styles they carry but have just received my latest pair, Hollywood in green, and they are my new favourite. They are very nice to wear and are super stylish too. I wish they did more colours in this range though.

29 February 2024
Unprompted review
Rated 2 out of 5 stars

Great design, not very well made though.

I've bought probably 6 pairs of Spacey's from London Mole as I love the design (and they are very comfortable) BUT they are not fit for purpose as every pair has snapped in the same place (the frame immediately above the nosepiece) 6-12 months into wearing them. So they are quite pricey for what seems to be flawed/cheap material material.

26 February 2024
Unprompted review
Rated 5 out of 5 stars

5 stars!

Great products, fab customer service and speedy delivery. I get so many compliments on my sunglasses!

6 June 2022
Unprompted review
Rated 1 out of 5 stars

Terrible customer care and service

I purchased one pair of glasses from London Mole because I loved the shape of the frames. A test purchase to buy more.
They came, they were great and what was advertised, on closer inspection the arm on the frame was loudly clicking only on one side and when open it actually rolled vertically between your fingers which the other side didn't. It made me feel like there was something wrong and that the arm of the glasses was going to detach. I sent them back.
Now to purchase is £15 + £3.95 delivery. The return cost was also £3,95.
When I eventually had a refund if £15. Where was my refund of shipping costs that they had charged me to send, and then return their faulty goods. I complained. Only to be told return costs are due to the customer. This breaks customer trading rules if the goods are faulty . After complaining yet again they refunded the sending to me shipping costs. And nothing else. Now I am with no glasses that were sub standard and faulty that I returned but I now have the debt of sending them back to them of £3.95 at my expense.
No goods and £4 down. Not a great buy Is it.

2 June 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look