Lomi Reviews 

The customer service was excellent and resolved my issue quickly and easily.

Customer Service clarified my doubts so now I can start composting. Bianca gave me such a great link that I had to save it to my favorites. As far as the unit is concerned, ask me in about 1 month... I just open the box!!

Had an issue with my Lomi 2 where the unit stopped rotating. Support reviewed my video, guided me through troubleshooting, and ultimately approved a replacement. Communication was clear and the issue was resolved.

My lomi has been working so well until one point the bucket broke. However the custmer service was brilliant so they sort the problem easily.

Love the Lomi products and love the people that work in their health and support group. They’re so kind and so helpful always

Junko provided me with excellent customer service after I explained my unique circumstance regarding needing to replace my Lomi fan but not having the purchase receipt or warranty information. Junko helped me troubleshoot and listened to me as a customer in need and was able to make an exception. This motivates me to want to buy more lomi products in the future and share with others about how great these products and customer service are. Thanks for sending me a functional fan, I was able to get my lomi working again with your help and this new part!

This product is amazing. For anyone concsious of throwing things away, this has made my garbage usage go down ENORMOUSLY. Also since you are throwing all organic material, your kitchen garbage doesn't tend to smell that bad so you can change your bag signifcantly less often.

It does make some sound and smell when running but it's a small price.

Customer service has always been amazing and considerate despite being out of the official warranty time period. They still assist and even provide parts free of charge. I would definitely stay a lomi customer

I have been reporting my experience with a fan that needed to be replaced. Lomi sent me a replacement fan and all I paid was shipping. Next I reported that the same issue was still happening which was the coolant light blinked after the unit stopped.
Lomi then replaced my whole unit for FREE under my warranty. Lomi really cares about the customer and not just the sale.... I recommend LOMI!!

Had a slight billing error and support team was quick to respond and resolve the issue.

Mary Margaret was professional, courteous, and helpful. We will look forward to putting a new Lomi 2 into service when it arrives.

The machine seems to be rugged and we hope the new one will work out well. We do like the product, especially since composting is so slow in New Hampshire winters or summers. The Lomi product is great.

We love the Lomi and when it stopped working we needed to get it up and running again. The troubleshooting info from the app and then the warranty replacement were so easy to do

I am in love with my Lomi
This is a game changer
I don’t empty my garbage as often
No kitchen odours
And the rodents don’t eat my composte anymore !!

I’ve had my Lomi for 3+ years and it has been very reliable. A bracket in my bucket recently broke and customer support was very responsive and helpful with getting my bucket replaced

Sent an email about a missing order and the next day a new order was on its way

Lomi 2 is great. Needed a replacement bucket and issue was resolved quickly

All was great once I got the first email. Very happy.

I'm really disappointed with the entire Lomi experience. First of all, the unit emits a smell when in use, kind of like lemon bars but a bit off. It sounds pleasant but it's not. Next, if you have too many "wet" materials (like lemons/limes/grapefruit), you will get a stinky mush as your "compost" that is completely unusable and miserable to clean. On top of that, my machine periodically flashed red making it unusable. I was able to fix a few times but it finally became unfixable despite hours of trying. Of course, I was 3 months out of the one year warranty, so customer service gave me an option to buy an extended warranty with a yearly fee or to buy a new unit. No thank you. I'm done with this entire experience.

We have had this machine for about 2 1/2 years, and usually ran 2-4 batches per week. We found it inappropriate to use inside because of the objectionable odors produced during processing. The drive mechanism failed recently and after evaluating our options have decided not to replace it due to the cost/return benefit. For an expensive appliance, it is not durable enough and there are faults with it's design and operation. Just before the drive unit failure, the seal on the canister drive started leaking. There are definite odor problems when using indoors. Moisture content is also a problem and occasionally resulted in either a wet gluey product, an incompletely dried and processed product, or on a couple of occasions material cooked solidly into the canister which caused the mixing to stop, and required disassembly of the canister internals to remove. The material the machine produces is not compost - it is more of a pre compost and has to be further incubated in a barrel or regular composter for a usable product suitable for adding to soil and actually growing plants. Given the requirements of further processing, the cost of supplies, and the poor durability of the machine and canister, there is little to be gained by using this machine. If one is going to have to process the product further, then a standard small barrel composter makes much more sense financially, and for labor considerations.

Expensive appliance and it lasted less than 2 years. When I contacted Lomi for a resolution to the sheared off drive crank, their only offer was for me to buy a new one and sign up for the Membership...at a cost of $600 to me. So no resolution at all. If you expect your appliances to last more years than you paid in $100s, DON'T BUY FROM LOMI.

I love this product and use it every day to create compost for my pots. The unit is quiet and odorless while in operation.
I am sold on this technology
I was having problems with the machine going off mid cycle but was able to resolve the issues and customer service was quick to respond. Also there are many videos on YouTube with troubleshooting ideas that were very helpful. Overall great product