Lola's Reviews 

69,428
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 6,162 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention that the online ordering process is completely seamless, while delivery services arrive promptly and items arrive securely packaged. Consumers frequently praise the incredible taste and fresh quality of the various baked goods, noting that family celebrations are always made special. Some reviewers were not happy with certain cakes occasionally feeling a bit dry, tasting overly sugary, or lacking their usual vibrant flavor. A few other people also felt that specific product descriptions regarding portion sizes were somewhat misleading, while certain promotional perks were missing during visits.

What people talk about most

Product

Consumers find product to be positive, highlighting that the cakes are consistently delicious, fresh, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the cakes are consistently delicious, fresh, and... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy it is to buy... See more

Delivery service

People report positive experiences with delivery_service, noting smooth and efficient processes with good... See more

Service

Clients share positive opinions on service, highlighting efficient online ordering, easy collection locker... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best cupcakes in the world! Really great (super fast to respond!) customer service too. So happy to be able to order them - I miss these from when I lived in London many years ago. Delighted to see mo... See more

Rated 5 out of 5 stars

Iv started buying my cakes from lolas 2 years now..The cakes are scrumptious 😋 made for perfection and definitely made out of love ❤️.. The ordering n delivering process is very efficient..They... See more

Rated 5 out of 5 stars

I was having some trouble with my internet and Wesley( I hope this was the name) helped me in ordering it smoothly over the phone. The delivery experience was also great. I was updated with exact del... See more

Rated 5 out of 5 stars

Absolutely stunning cake! Lola's always delivers on quality, flavour and design, but this was the first time I was choosing a cake for myself (chocolate & raspberry) and it was incredible! Even my... See more



Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Lola's

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

69K reviews

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4.7

All reviews

(69,428)

6,076 reviews in the last 12 months

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Rated 2 out of 5 stars

It was a very sugary and dry cake

It was a very sugary and dry cake. Lola's cakes are usually excellent, but the "gender" one had a simple composition: a thin layer of jam sauce and an exterior covered entirely in sugary frosting.The cake had absolutely no taste.

16 August 2026
Lola's logo

Reply from Lola's

Hello,

Thank you for taking the time to give us your feedback.

I am very sorry for the disappointment experienced on this occasion with your order of our Gender Reveal cake.

I can assure you all orders are baked and prepared fresh for the date of delivery/collection.

If you would like to get in touch with us to further discuss this, please email us at Hello@lolascupcakes.co.uk.

Kind regards,

Rated 2 out of 5 stars

Brought the chocolate gluten free cake…

Brought the chocolate gluten free cake and I got the cookie one last year, the chocolate inside is too thick so it completely takes over tasting the thin cake inside, it would be nicer if the cake was thicker and the chocolate in between the layers was minimal

16 August 2026
Lola's logo

Reply from Lola's

Hello Lucy,

Thanks for taking the time to leave your feedback.

We're very sorry to hear that the cake didn't meet your expectations, We appreciate your feedback regarding the cake and will be sure to share your comments with our team.

If you would like to discuss your feedback further with our team directly, please do reach out to us directly at hello@lolascupcakes.com.

Rated 5 out of 5 stars

Delicious

I ordered a chocolate cake and some cup cakes for a family gathering,
The cake was so good and easily served more than 8,
The cupcakes were also delicious, The frosting is so light and creamy and not sickly like some other well known shops

9 August 2026
Rated 5 out of 5 stars

Absolutely magnificent 👌

Iv started buying my cakes from lolas 2 years now..The cakes are scrumptious 😋 made for perfection and definitely made out of love ❤️..

The ordering n delivering process is very efficient..They communicate from start to finish ♥️

Well done lolas cakes 🎂..keep up the good work..💯

15 August 2026
Rated 5 out of 5 stars

Highly Recommended

Very easy to order a birthday cake we like the raspberry and chocolate cup cake so I order that in a larger birthday cake. The delivery was perfect and all went so well. Delivered in a love box in a Lolas bag, straight to the door in perfect timing and with a smile. Would have liked a bit more raspberry in the cake itself, but usual quality cake. Thank you.

16 August 2026
Rated 4 out of 5 stars

I had a lovely red velvet cake on my…

I had a lovely red velvet cake on my birthday treat to London, unfortunately my birthday was the next day, so I wasn’t allowed my birthday cake, I had to get it with my points, I don’t live near London or a Lola’s I only buy from London when I come there so I wasn’t allowed a bit disappointed x

8 August 2026
Rated 5 out of 5 stars

I ordered the GF raspberry and…

I ordered the GF raspberry and chocolate cake. This is the best GF cake I’ve ever had. It was delicious and my family really enjoyed it too.lolas is top tier produce.will definitely be buying again.

15 August 2026
Rated 5 out of 5 stars

Lola’s Cakes Review — My 40th Birthday Cake Journey (2/4 so far!)

Lola’s Cakes Review — My 40th Birthday Cake Journey (2/4 so far!)

Turning 40 is a whole celebration season for me — four parties, four cakes — and Lola’s has been at the heart of the joy.
I’ve ordered 2 out of my 4 birthday cakes so far, and each one has been phenomenal.
1️⃣ Lemon & Raspberry Cake – Small (Dinner Party)This was the perfect start to my birthday celebrations. The balance of tangy lemon and sweet raspberry was spot‑on, and the sponge was beautifully light. It looked elegant on the table and tasted even better — my guests were genuinely impressed.
2️⃣ Fruity & Floral Cake (Garden Party) This cake was a showstopper. Visually stunning, fragrant, and full of flavour. It matched the garden party vibe perfectly — fresh, vibrant, and beautifully crafted. It felt like a centrepiece, not just a cake.
3️⃣ Eaton Mess Cake (Park Celebration – Coming Up!) My third cake is already ordered — the Eaton Mess — and if it’s anything like the first two, I know it’s going to be a hit. I love that Lola’s offers cakes that feel fun, celebratory, and still premium.
4️⃣ Final Cake (Spa Day – Cake To Be Decided) I haven’t chosen my final cake yet, but Lola’s has set the bar so high that I know whatever I pick will round off my 40th birthday celebrations perfectly.
Overall Lola’s has made my milestone birthday feel extra special. The quality, the flavours, the presentation — everything has been consistently exceptional. I’m genuinely excited for cakes 3 and 4.
Highly recommend for anyone planning multiple celebrations or wanting cakes that truly elevate the moment.

2 August 2026
Unprompted review
Rated 1 out of 5 stars

The cake was not as good as we expected…

The cake was not as good as we expected very dry and doesn’t taste fresh. I’m very sorry very disappointed.

15 August 2026
Lola's logo

Reply from Lola's

Hello,

Thank you for taking the time to give us your feedback.

I am very sorry for the disappointment experienced on this occasion with your order of the Gluten Free Fresh Berry cake.

I can assure you all orders are baked and prepared fresh for the date of delivery/collection.

We would like to understand more about this issue and how we may improve. I will be in touch with you via email shortly to discuss further.

Kind regards,

Rated 4 out of 5 stars

Could be less sweet

From ordering to delivery all great. Cake looks fantastic, but please reduce the amount of sugar in your recipes. I ordered lots of different cake of yours due to simplicity of ordering and almost all of them are on the very sweet side . Apart from that you have great variety and they look amazing!

15 August 2026
Rated 4 out of 5 stars

Customer service agent was amazing as I…

Customer service agent was amazing as I was struggling online to place an order for x2 mix cupcakes that had different items in, all was completed over the phone ready for collection and the lady was so helpful. I ordered, gluten free, vegan and vegan gluten free cupcakes all of which were delicious!! My only reason for a 4 star is the items weren’t labeled, although separately packaged so I was worried as to which were the gluten free, vegan gluten free etc so it would be great if there was more labelling either on the items or a description of what was in each box.

8 August 2026

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