Lola's - South Kensington Reviews 

57
•
TrustScore 4.5 out of 5

4.6

10, SOUTH KENSINGTON STATION ARCADE, SW7 2NA London, England, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Everything was perfect. Customer service, the cake itself, beautiful wrapping, order was just on time. I ordered it for my close person for his birthday. It made his day special and unforgettable. Th... See more

Rated 5 out of 5 stars

This is the second time we have ordered a cake from Lola’s for our son’s birthday, as he specifically requested another after thoroughly enjoying the one we had last year. Once again, the experi... See more

Rated 5 out of 5 stars

Absolutely outstanding service from Lola's cupcakes. We ordered a Eton mess cake for my Mother's 80th Birthday and were able to collect from South Kensington branch before taking to the restaurant wit... See more

Rated 5 out of 5 stars

They were kind and extremely helpful. The service was best, and the chocolate raspberry cake was perfect and yummy. Edible image, beautiful candles , safe delivery and they even gave you an option of... See more


Company details

  1. Cake Shop
  2. also in
  3. Bakery
  4. Cupcake Shop
  5. Online Food Ordering Service
  6. Take Away Service
  7. Wedding Bakery

About Lola's - South Kensington

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • 10, SOUTH KENSINGTON STATION ARCADE, SW7 2NA, London, England, United Kingdom

  • 0330 058 9525

4.6

Excellent

TrustScore 4.5 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(57)

5,774 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast service

Fast service. Lots of cupcakes in stock. Easy to pick up order. Great location. Good for last minute cake needs.

3 October 2026
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Customer service, the cake itself, beautiful wrapping, order was just on time. I ordered it for my close person for his birthday. It made his day special and unforgettable. The taste was amazing as he says. I did everything online ,sitting in Uzbekistan. All the processes were smooth and easy. I am so much grateful for Lola’s Cupcakes . We would like to visit one of the shops in person when I go to London soon

1 October 2026
Rated 5 out of 5 stars

Delicious Victoria sponge

We ordered a Victoria sponge and it was delicious. Easy to pick up, nicely decorated and large enough for the advertised number of people. Still tasted good a couple of days after we picked it up too.

23 September 2026
Rated 5 out of 5 stars

Always a Wonderful Cake from Lola’s

This is the second time we have ordered a cake from Lola’s for our son’s birthday, as he specifically requested another after thoroughly enjoying the one we had last year.

Once again, the experience did not disappoint. The cake was beautifully presented, exceptionally fresh, and delicious, with a taste that matched its impressive appearance. It was the perfect centrepiece for his 21st!

With my husband’s birthday approaching, I can already tell he is quietly hoping for a Lola’s cake too…

19 July 2026
Rated 5 out of 5 stars

Delicious Chocolate Heaven Cake

Ordered a medium sized Chocolate Heaven cake for my daughter’s 16th birthday - it was absolutely delicious and she was so thrilled. I was also really impressed that they could make it with only 5 days notice of when I needed to collect it, thank you Lolas!

12 June 2026
Rated 4 out of 5 stars

It was very easy to place an order

It was very easy to place an order, and make adjustments to the order a day later. The carrot cake was delicious.
However I was extremely disappointed with the 12 mini cupcakes - not worth the cost, and the decoration was missing and botched! 5 of the cup cakes didn't have eggs or any decoration at all.

6 April 2026
Rated 5 out of 5 stars

Such a good birthday cake + Personalisation!!

Absolutely loved this cake!! I got it for my 21st birthday!! The design was so so cute, perfect for about 12 guests, and the taste was so so yummy!! Highly recommend the red velvet flavour!! It was actually so so good and fresh! Very good value for money and customised exactly a quote that I wanted on the cake <3

21 March 2026
Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from Lola's cupcakes. We ordered a Eton mess cake for my Mother's 80th Birthday and were able to collect from South Kensington branch before taking to the restaurant with us. The cake was perfect, looked immaculate and tasted delicious! Thanks so much.

12 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look