I ordered a selection of cupcakes for my daughter’s birthday as we only wanted a small cake, I was not disappointed. The cupcakes were absolutely delicious and so cute, they made a change from a cake... See more
Location
Switch locationVictoria Place, 115 Buckingham Palace Road, SW1W 9SJ London, GB
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See what reviewers are saying
Amazing cake raspberry and white chocolate as always our go to. Easy pick up but was a struggle to find the collection store in Victoria. Good vegan options available picked up some as collected the c... See more
Really great communication from start to finish. I ordered a load f cupcake for a corporate function, Macy and Chris were superstars. They were professional and made everything seamless. The delivery... See more
The process of ordering online and collecting at Victoria was super straightforward, even at short notice. The fact that I could also include candles made things much simpler for me. The gluten and... See more
Company details
About Lola's - Lola's Victoria
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, United Kingdom
- +44207821 8080
4.6
Excellent
323 reviews
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Delicious vegan passion…
Absolutely delicious vegan passion fruit and raspberry birthday cake, love that I could order it only a day before and pick it up before boarding a train back home at Victoria
22 October 2026
The red velvet birthday I ordered was…
The red velvet birthday I ordered was delicious and the ladies that took my order and handed it to me were super helpful and friendly… lovely experience… will definitely order again!!!
23 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No longer a staple, it was stale
Ruined our birthday celebration. I have ordered from Lola’s for years and they used to be great, but their quality has gone seriously downhill over the past two years. I ordered a custom-date cake expecting fresh, premium quality, but received a stale, terrible-tasting cake that nobody could eat. It went straight to waste, and it was deeply embarrassing in front of guests. Honestly, I wish I had just bought a grocery store cake instead—they taste far better for a fraction of the price. Terrible value for money and I won't be returning.
13 October 2026
Unprompted review
Reply from Lola's - Lola's Victoria
Hello Dorina,
Thank you for taking the time to share your feedback.
I can assure you all of our cakes are freshly baked and prepared for the date of delivery so I'm sorry you felt it tasted stale.
If you would like to discuss your feedback further with our team directly please do reach out to us directly at hello@lolascupcakes.com
Best wishes,
Good service
25 September 2026
The cake I ordered was lovely for my…
The cake I ordered was lovely for my son’s birthday . Very happy with service and the taste was excellent and very fresh and soft.
21 September 2026
Order process was easy and pleasant
Order process was easy and pleasant. Taste was fresh and very nice.
19 September 2026
Delicious Cupcakes
I ordered a selection of cupcakes for my daughter’s birthday as we only wanted a small cake, I was not disappointed. The cupcakes were absolutely delicious and so cute, they made a change from a cake. I collected the cupcakes on Monday and thought that they may not be as fresh being collected on Monday, but I was pleasantly surprised as they tasted lovely and so moist. I will definitely be treating myself to a Lola’s cake very soon.
14 September 2026
Lovely chocolate & raspberry cake
Lovely chocolate & raspberry cake, not too sweet and beautifully presented.
Also tried the tiramisu cake which was very tasty.
7 September 2026
Exceptional!
Easy to navigate the website and place order. Collection was simple and the cake was both beautiful to look at and delicious! I'm really impressed .
26 August 2026
Manoj at Victoria station was so…
Manoj at Victoria station was so helpful in choosing my nephew’s cake and gave 💯 customer service. 5 star for you Manoj. Lola’s cupcake is lucky to have you!
24 August 2026
Unprompted review
Normally I get salted caramel cupcakes…
Normally I get salted caramel cupcakes from Lola's and its fine but this batch wasn't. I had to put it in the fridge to bring back the taste, must be the weather.
17 August 2026
Reply from Lola's - Lola's Victoria
Hi,
Thanks for sharing your feedback about the salted caramel cupcake.
We want everyone to enjoy their cupcakes and we are proud of our high quality so we would like some more details so we can look into this further.
As a reference we wouldn't advise eating the cupcakes straight from the fridge and instead allowing at least 1 hour for them to reach room temperature.
Please can you send an email to hello@lolascupcakes.com with more details about the taste of the cupcakes so we can log this by our product development team for review.
Kind regards,
Shona
It was so easy to order the cake was…
It was so easy to order the cake was amazing and the taste the packaging everything was perfect.
2 August 2026
Perfect cakes every time
Perfect cakes every time. Reliable and delicious. A bit overpriced and offers would be welcome for regular customers.
31 July 2026
Cake looked fantastic and taste was…
Cake looked fantastic and taste was amazing xx very good price worth every penny .
27 July 2026
Love Lola's
Delicious, great looking, gluten free and halal options, fresh made to order and perfectly delivered. Great shopping experience online and in shops.
21 April 2026
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