The sales assistant was very friendly and approachable while serving me and my niece. We purchased 3 regular cupcakes which were delicious as always. We will certainly return to the store based in Bre... See more
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Super easy to order online. And We’re very pleased with the cake, deco, size & taste was so yummy. Overall, everyone enjoyed & complimented. Also delivered outstanding customer service. I was able to... See more
Excellent service of Brent cross shopping centre , always. I had to do the collection of birthday cake and it was a confusion abou H.B message, and the H.B message was missing, but the very polite an... See more
Purchased a banana dessert pot which was delicious. Fresh bananas, soft sponge and sweet caramel all presented in a decent size pot. Will definitely be buying this again!!!
Company details
About Lola's - Lola's Brent Cross
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Shopping Centre, Upper Mall, NW4 3FP, Hendon, United Kingdom
- +44203 318 6453
4.6
Excellent
821 reviews
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Reply from Lola's - Lola's Brent Cross
Hello Lisa,
Thank you for getting in touch.
I am sorry about this and we will be in touch to discuss this further.
Kind regards,
Chris
Cake was too dry
All my cakes are from Lola, we love them. But surprisingly this time the cake was too dry which was really disappointing as we were really looking forward to enjoying the cake.
Thanks for all the amazing moist cakes delivered so far.
7 September 2025
Unprompted review
Reply from Lola's - Lola's Brent Cross
Hello Ankita,
Thank you for taking the time to leave this review.
I am sorry to hear about this, all of our cakes are baked fresh for delivery but we do advise to leave them at room temperature for 2 hours before serving, otherwise they can appear a little dry.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Cake was not fresh and the taste was awful.
The cake looked nice but the double chocolate taste was very bad and it was not fresh. I bought so many cakes from Lola but this time was awful. I paid £85 but I wasted my money. We put whole cake in the bin.
30 August 2025
Reply from Lola's - Lola's Brent Cross
Hello,
Thank you for taking the time to leave this review.
I am sorry to hear that you were not happy with your recent order, I can assure you that all of our cakes are baked fresh for delivery.
We will be in touch to discuss this further.
Kind regards,
Chris
Thoroughly enjoyed the cake it was not…
Thoroughly enjoyed the cake it was not typical birthday looking cake, as it was victoria sandwich style, but it was absolutely delicious and enjoyed by everyone. Could have been slightly bigger.
27 August 2025
The two chocolate & raspberry cakes I…
The two chocolate & raspberry cakes I ordered for my party were absolutely delicious, everyone loved and comments were the best cake they had tasted!
17 August 2025
The lady at the Lola counter didn’t…
The lady at the Lola counter didn’t look at the order email. Maybe I was the only one collecting.
15 August 2025
Small Strawberries and Cream cake
Ordered a small Strawberries and Cream Cake and the birthday recipient loved it. I have enjoyed many other flavours of their cakes but this was the first time ordering this flavour and it went down a treat!
10 August 2025
This cake is so sweet
This cake is so sweet. But son loves the decorations and the candy on it. Sponge is good but if only can reduced the sugar of icing is much better
3 August 2025
Amazing ‘Frozen’ themed cake
I ordered a ‘Frozen’ themed cake for my daughter and it did not disappoint!
The cake looked amazing and was so tasty! My little girl loved seeing a figure of Elsa on the cake, and loved the actual cake even more.
Thank you Lola’s, a truly wonderful experience.
8 August 2025
The cake was delicious
The cake was delicious. I had ordered tall coloured candles but got different one. Apart from that very happy with service and ordering process
8 August 2025
They have the most amazing cakes
They have the most amazing cakes, and the staff at Brent Cross are incredibly efficient and helpful.
If it's a birthday, anniversary or celebration, we always go there and have never been disappointed.
5 August 2025
It was such a detailed and delicious…
It was such a detailed and delicious cake for my daughter,Selena
7 August 2025
Beautiful Stitch cake for my daughters…
Beautiful Stitch cake for my daughters birthday - quality and quantity was fantastic for the price. I ordered over the phone as was having issues with the website and the person I spoke to was so helpful and friendly. Thank you!
25 July 2025
Yummy red velvet cake
Very easy to access what I wanted on the website - order easy to complete
Requested pick up from shop and service was great and cake was delicious!
1 August 2025
The best experience as always
The best experience as always. Warm and friendly and love Al the selection of cakes and brownies.
1 August 2025
The cake we ordered for my daughters…
The cake we ordered for my daughters birthday was super delicious and really pretty looking. I will definitely order from Lola's cakes again.
30 July 2025
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