We are delighted with our new BBQ hut with extension. The ordering, delivery and installation went really smoothly. The team who carried out the build were excellent and did a fantastic job. Unfortuna... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We purchased a clock house summerhouse 8 years ago absolutely delighted with quality and assembly. In the first few years we had some teething problems (the usual expansion/contraction events with tim... See more
Company replied
From the very first visit to the premises we felt in professional and capable hands. We did not rush our decision and the team respected that. When it came to go ahead with our choice the process of... See more
Company replied
We bought a summer house from Logspan now nearly eleven years ago. Unfortunately it leaked soon after construction but Logspan paid for remedial work. Despite careful maintenance the timber began... See more
Company replied
Company details
Information provided by various external sources
Logspan is a family owned business that is dedicated to selling quality timber products that are affordable. Whether it's a Bespoke Log Cabin, a BBQ Hut, Garden Office or Lodge to live in, we have a product to suit at the right price. Come and visit our Glasgow show site, we have the largest range of Timber Buildings in Scotland.
Contact info
Milton Brae Road, G82 2TX, Dumbarton, United Kingdom
- 01389734572
- info@logspan.com
- logspan.com
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replacement grate arrived on time
Replacement grate arrived on time. Thanks. Great service!

Reply from Logspan
The Corner Cabin from Logspan is fantastic.
We had our corner cabin built by Logspan on Monday, 30th August. The men that built it were terrific, efficient, and friendly. After the building was completed in less than a day, I was shown the workings of the windows and doors and how to adjust them if necessary.
From ordering the cabin with Fraser until completion, they have kept me informed regarding lead times, delivery and installation dates, and the quality of the cabin and workmanship is fantastic.
I have no hesitation in recommending Logspan.

Reply from Logspan
Milan log cabin
Milan log cabin delivered 2nd July 2021
Thanks to Gary, Steve, and Fraser for their help and expertise and to Lucy who dealt with the online updates and correspondence.
On the day of delivery, Steve arrived and placed the cabin as far as his lorry mounted boom would allow which gave me room to manoeuvre on the drive saving a lot of hassle.
Fraser and Gary were brilliant and able to answer my questions when I called into the Logspan premises in the middle of the build, especially on the Saturday which was a horrendously wet day.
I thoroughly appreciated the help and advice which made building the cabin myself an absolute pleasure, I hope that I have done a good job and have no hesitation in recommending this company and the high quality product they supplied
We are looking forwards to spending many hours enjoying this special place.
Best wishes to all the Logspan staff.

Reply from Logspan
Excellent customer service a delivery
We purchased double garage a couple of years ago and we were so please with the way our order was handled and the delivery that we order a summer house and again the service was excellent we would and have recommended this company to our friends

Reply from Logspan
1st class service
1st class service, delivered to where we asked for, then driver gave us great help to get the sections into our back garden, the cabin itself is top quality. We then ordered cushions to fit the benches which were delivered within a few days, the only downside was the £50delivery charge for the cushions, they are well worth the money though. We'll done Logspan.

Reply from Logspan
Excellent service
Excellent service! Log cabin supplied and built on 14 June. Really great job, these guys are true professionals. Thank you so much. We are looking forward to many happy times in our log cabin.

Reply from Logspan
Log cabin completed
We had our log cabin delivered and built today, by Scott Paul & Callum.
Service was exceptional polite and very efficient.
These guys know what they are doing there is not one fault I could say about the service from start to finish.
Well done guys yous have fulfilled a great result.
I couldn’t be any more happier these guys are like gold dust not many of them about.

Reply from Logspan
First class service from log span from…
First class service from log span from start to finish when we received our BBQ hut. Scott, Paul & Peter did an excellent job & were really pleasant to talk to. We have spent a good few times in our hut already not just having BBQs but also sitting chilling with a few logs in the central pit area burning away listening to some sounds with a glass or two of wine. Thank You Logspan

Reply from Logspan
Just had a Logcabin delivered and built…exceptional all round experience
Just had a Logcabin delivered and built today. We are absolutely delighted. From start to finish the whole service can only be described as superb. The building team who came today were amazing. They were so pleasant and nothing was too much trouble. They were extremely skilled at what they did and made the whole thing seamless...thanks so much to the build team.
Kept well informed and up to date at all stages. Would highly recommend them to anyone. Thanks so much from John Young and Donna Thompson, Cambuslang, Glasgow

Reply from Logspan
Torino Log Cabin installation.
The delivery and installation of my Torino Log cabin was scheduled for delivery and installation 08/01/2021.
On the day of delivery it had snowed overnight and there was a snow covering of about 2 inches.
The installation team Scott(team leader), Peter, Billy Baird, Paul and Dean, where very surprised to see the snow as they had arrived from Saltcoats and Balloch which were snow Free.
The team proceeded to prepare the site for the installation of the base. Easier said than done as the snow had to be cleared and post holes dug. As the ground was frozen this took longer than expected and slowed the installation.
Once the base had been installed and concrete set the erection of the cabin phase commenced and progressed very well considering the underfoot conditions and extreme cold.
Peter the team member who installed the flooring removed his muddy footwear to ensure the flooring didn't become contaminated by mud.
Overall I was very pleased with the work ethic and the efficiency of the build team, Scott(team Leader),Peter Billy Baird, Paul and Dean.
I was very pleased how the team interacted with my 10 year old Grandson who was on site and was very interested in the installation of the build process.

Reply from Logspan
Delighted with our Summer house
Delighted with our Summer house, quality of building is great.
Builders were excellent and managed to have it done in first week after lockdown.
We would recommend highly.

Reply from Logspan
Super happy with our Milan log…
Super happy with our Milan log cabin..... there was a delay with material due to covid but that was to be expected.....they arrived on arranged date and installed it within 1 day.....I coated it immediately with recommended oil...(sadolin) x2 coats..... job done.... it looks amazing and would recommend logspan to anyone thinking about it..... thanks Hugh and Katrina Mccready.....

Reply from Logspan
Delighted with our wee summer house
Delighted with our wee summer house! Logspan staff were very helpful and they had a good selection of cabins on site. We had a long lockdown wait but it arrived early on agreed date. Very happy with Michael and his team, who spent most of the day constructing the cabin. They did an excellent job and cleared everything from site. Our task was to fight the November weather to paint the structure! Job done and we have a cosy corner to enjoy the garden through the winter.

Reply from Logspan
Fantastic quality company, service and product
Logspan were professional the whole way through the process of viewing, buying and fitting our cabin. They answered questions via email very quickly and were really happy to answer even the silly questions I asked! There were delays in getting the cabin delivered due to COVID-19 but we were kept informed every step of the way. Top class professional company in every sense. Particular nod to Fraser for his patience and help.

Reply from Logspan
Nida Panorama Modern Log Cabin
Logspan has kept in touch over delays and rescheduling, they came when they said, built the log cabin quickly and well and have responded quickly to any snagging issues.

Reply from Logspan

Reply from Logspan
This is our second cabin from Logspan
This is our second cabin from Logspan, so obviously we are very pleased!

Reply from Logspan
Rotting side panel of BBQ house
We had rotting of some wood on one side of our BBQ house. After helpful discussion it was decided to replace the whole panel. The subcontractors sent by Logspan were excellent craftsmen who quickly lifted the roof and inserted the new panel and thereafter made good everything. The whole process took half a day. All in all we were delighted with the service provided by Logspan and their subcontractor Michael.

Reply from Logspan
Best Buy Ever
3.5m BBQ is two years old now and is still in fantastic condition. Logspan customer service is excellent. Build quality was fab and have supported us with maintenance questions over the years. Recently purchased bench cushions, would definitely recommend them. The fan is a must!

Reply from Logspan
Would definitely recommend Logspan
We were delighted with the service received from Logspan and would definitely recommend the company. We opted for installation and the fitters done a fantastic job.

Reply from Logspan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







