We are delighted with our new BBQ hut with extension. The ordering, delivery and installation went really smoothly. The team who carried out the build were excellent and did a fantastic job. Unfortuna... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We purchased a clock house summerhouse 8 years ago absolutely delighted with quality and assembly. In the first few years we had some teething problems (the usual expansion/contraction events with tim... See more
Company replied
From the very first visit to the premises we felt in professional and capable hands. We did not rush our decision and the team respected that. When it came to go ahead with our choice the process of... See more
Company replied
We bought a summer house from Logspan now nearly eleven years ago. Unfortunately it leaked soon after construction but Logspan paid for remedial work. Despite careful maintenance the timber began... See more
Company replied
Company details
Information provided by various external sources
Logspan is a family owned business that is dedicated to selling quality timber products that are affordable. Whether it's a Bespoke Log Cabin, a BBQ Hut, Garden Office or Lodge to live in, we have a product to suit at the right price. Come and visit our Glasgow show site, we have the largest range of Timber Buildings in Scotland.
Contact info
Milton Brae Road, G82 2TX, Dumbarton, United Kingdom
- 01389734572
- info@logspan.com
- logspan.com
4.8
Excellent
383 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I don’t like to give a bad reference but on this occasion I had a bad experience
The install team didn’t level the base the walls were leaning and as such it leaked like a sieve
11 May 2022
Reply from Logspan
Thank you for your feedback, Mrs McDonald, and we are very sorry to hear about your experience. We understand how disappointing this must have been, particularly with the issues you mention around the installation and leaking. This is not the standard we aim for, and we do appreciate you taking the time to share your comments. Thank you again for your feedback.
Log cabin supply and erection.
Delivered on time and erected expertly without any fuss or difficulties. The log cabin is exactly as described.
25 January 2022
Reply from Logspan
Thank you very much, Peter, for your kind review. We are delighted to hear that your log cabin was delivered on time, erected expertly, and matched what you expected. It is great to know everything went smoothly for you. Thank you again for choosing Logspan.
Had my summerhouse for over a year now…
Had my summerhouse for over a year now and it’s still great. Took the guys less than a day to build a fantastic summerhouse. Great buy thinking on getting another one.
16 January 2023
Reply from Logspan
Thank you very much, Mr Howie, for your lovely review. We are delighted to hear that you are still so pleased with your summerhouse over a year on and that the team were able to build it so quickly for you. It is especially nice to hear that you are thinking of getting another one. Thank you again for choosing Logspan.
Our first cabin went up in May last…
Our first cabin went up in May last year as a holiday let, and has been a huge success. Solidly built, expertly constructed by the Team and it made it through Argyll’s winter with lots of comments about its coziness and cute factor. We are about to get our second one up - cannot recommend this company highly enough! Lovely people to deal with from start to finish. They always make the extra effort and it is much appreciated by us!
25 January 2023
Reply from Logspan
Thank you so much for your lovely review. We are delighted to hear that you were so pleased with your first cabin and that you came back to us again. Repeat custom means a great deal to us, and we really appreciate your support. Thank you again for choosing Logspan.
My summerhouse was delivered on time…
My summerhouse was delivered on time and was very professionally built, I had a problem with the hight from ground to base, but this was resolved quickly to a very good standard, I have recommended to some of my neighbours who were looking to get a summerhouse am very pleased with the whole experience from start to finish
6 June 2022
Reply from Logspan
Thank you so much, Angie, for your kind review. We are delighted to hear that your summerhouse was delivered on time and that you were pleased with the service you received. We hope you enjoy your summerhouse for many years to come. Thank you again for choosing Logspan.
Very pleased with the cabin
Very pleased with the cabin. The installers were really helpful.
20 June 2022
Reply from Logspan
Thank you very much, Alastair, for your lovely review. We are so pleased to hear that you are very happy with your cabin. It means a lot to know that you had a positive experience with us. Thank you again for choosing Logspan.
Good product. Love it 😁
It came when it was due and although it was a 2 man job the instructions were good and easy to understand. Has been used a lot. A joy to sit in and also as a craft room for my wife.
25 January 2023
Reply from Logspan
Thank you very much, John, for your review. We are delighted to hear that you love your building and are pleased with the product. Thank you again for choosing Logspan and for taking the time to leave us your feedback.
Best bbq hutWe are very pleased with our bbq hut…
We are very pleased with our bbq hut which is servicing very well it was installed quick & efficiently
5 November 2022
Reply from Logspan
Thank you so much for your lovely review. We are delighted to hear how pleased you are with your BBQ hut. It is wonderful to know that it has been such a positive purchase for you. Thank you again for choosing Logspan.
Good service
11 January 2023
Reply from Logspan
Thank you very much, John, for your kind review. We are pleased to hear that you were happy with the service you received. Your support is greatly appreciated. Thank you again for choosing Logspan.
The buying process wgazeboas very easy and…
The buying process was very easy and the installation took 8 hours all staff were very professional and efficient
27 January 2022
Reply from Logspan
Thank you so much, Lesley, for your lovely review. We are delighted to hear that you found the buying process easy and straightforward. We always want things to feel clear and simple for our customers, so your comments mean a lot. Thank you again for choosing Logspan.
Logspan report
From start to finish I have said what it said on the box, the installation team were an education to watch and well worth the money your after sales could not have been better if I had the space and money i would have another one tomorrow. Cheers --- H
16 June 2022
Reply from Logspan
Thank you very much, Henry, for your kind review. We really appreciate your support and are delighted to hear that you had a positive experience with us. Thank you again for choosing Logspan.
This is a product that will last for many years but it must be treated and looked after yearly
The company is passionate about the product that they supply. They take great care when erecting the cabins and look after the customers requirements with good advise and care
16 December 2022
Reply from Logspan
Thank you so much for your lovely review. We are delighted to hear that you feel this is a product that will last for many years. That is exactly what we aim for, so your comments mean a great deal to us. Thank you again for choosing Logspan.
Great personal plans done
Great personal plans done. Stored and looked after for ages until we were ready for delivery. Cannot recommend highly enough. Build quality and details so good.
22 January 2023
Reply from Logspan
Thank you very much, Robert, for your kind review. We are pleased to hear that you were happy with the plans and with the service you received. Thank you again for choosing Logspan and for taking the time to leave your feedback.
Reply from Logspan
Thank you very much, John, for your lovely review. We are delighted to hear that you were pleased with your log cabin and with your experience with us. Thank you again for choosing Logspan.
Great company and my summer house is…
Great company and my summer house is amazing defo worth it
14 August 2022
Reply from Logspan
Thank you so much, Jenny, for your lovely review. We are delighted to hear that you were pleased with both the company and your summerhouse. It means a lot to know you had such a positive experience. Thank you again for choosing Logspan.
One of our best buys
Purchased in June and we love it. The delivery driver was excellent and helpful with tips on how to build up. It was tricky doing it ourselves but we got there. We have had so much use out of it and even a Christmas Eve meal of oysters, (it was a special occasion ha ha and we had never had them before - super expensive and cost double what we were originally told!!) followed by sea bass, green beans all done on BBQ. It was fantastic. Hubby made a bigger circular table top to fit around BBQ so we can play games etc more easily and keep warm at same time. It was a great purchase and quality
26 June 2022
Reply from Logspan
Thank you so much for your kind review. We are delighted to hear that your building has been one of your best buys. That is wonderful to hear and means a great deal to us. Thank you again for choosing Logspan.
Excellent all round
17 February 2022
Reply from Logspan
Thank you very much, Chris, for your great review. We are delighted to hear that your experience was excellent all round. Your support and feedback are very much appreciated. Thank you again for choosing Logspan.
Always very helpful. We are returning customers
We are returning customers, mainly deal with Gary who is fantastic always on the other end of the phone and always very helpful as he has been with all our 4 purchases we have made.
16 January 2023
Reply from Logspan
Thank you very much, Hugh, for your lovely review. We really appreciate your continued support as a returning customer. It means a lot to know that you have found our team helpful time and time again. Thank you again for choosing Logspan.
Great experience from start to finish
Great experience from start to finish! Customer service is excellent in the first instance. Also I had loads of trouble with the planning department (who doesn’t!) and the staff were so helpful with getting the plans to their liking and giving details of websites for maps of the house. The delivery and construction went without a hitch. The builders themselves were really friendly and helpful, giving details of extras we could add if required. The cabin itself is amazing and I just love it! We used it well all summer and even in winter it’s cosy enough to sit in. Thanks Logspan for your tireless help and service that has led to the lovely experience we had and the lasting pleasure of our log cabin!
3 July 2022
Reply from Logspan
Thank you so much, Margaret, for your kind review. We are delighted to hear that you had a great experience from start to finish. That is exactly what we aim for, so your comments are greatly appreciated. Thank you again for choosing Logspan.
Fantastic company to deal with
Fantastic company to deal with, called for info a few times and always found the advice unbiased and really helpful. Do not hesitate to trust Logspan with your purchase….
31 May 2022
Reply from Logspan
Thank you very much, Andy, for your lovely review. We are delighted to hear that you found us fantastic to deal with. Your kind words mean a lot to the whole team. Thank you again for choosing Logspan.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.