Don't use this company. Driver Dany Dumlao, crashed my motorbike driving in reverse direction at 20:14 on 14.4.2022, address accident 40 Marsh Wall, London E14 9TP, driving a company van plate nu... See more
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See what reviewers are saying
Loft were excellent throughout the process of purchasing and delivering a new sofa for a rental property. Gordana Spender was super efficient on all the admin and made the process easy and quick. O... See more
Company replied
Pretty much every single item needed to be replaced due to it being faulty or not installed properly .Last item to be replaced was a couch with a tear at the bottom, but I was told it’s okay becau... See more
Company replied
i really wanted a simple oak danish style dining table, kept losing bids on ercol plank tables on ebay. Then came across the table at Loft. It was just before Christmas and knowing they are based in M... See more
Company replied
Company details
Written by the company
LOFT offers a full-service solution, including design, delivery, installation, removals, replacements and recycling. With over 21 years of experience in providing interior design and furnishings, LOFT works across the UK to craft spaces that residents love. LOFT is a purpose driven company that puts people and the planet first.
Contact info
227 Ayres Road, Manchester, United Kingdom
- 0161 872 2363
- orders@loft.co.uk
- loft.co.uk
4.0
Great
104 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1st time using Loft after finding them…
1st time using Loft after finding them on an internet search, the whole process was seamless, from choosing the furniture to the professional installation.
27 February 2026
Unprompted review
Good experience to Loft furniture outlet…
I went in a rush to Loft furniture outlet and thought that it will be closed at 4pm. Just stepping into the shop at 3.30 and apologise for my late but the staff came out with a cheerful smile and console me not to worry and they will be closed at 5pm.
They introduced me to look around for those furniture that I would like to buy.
Very friendly manner that you will feel you are not in an outlet warehouse, you become a valued customer.
Josh is a very friendly, patience and helpful staff. He tried to help me to organise the delivery.
Shane that I should find them earlier. It is a big bargain of quality furniture.
Thank you Josh!!!
19 December 2025
Unprompted review
Reply from loft.co.uk
Hi Amie,
Thank you for your 5-star review! We're so pleased to hear you found the team to be so supportive and that Josh and Mekisha provided brilliant service.
We look forward to helping you again in the future.
The LOFT Team
I've always received a great service…
I've always received a great service from the team a Loft and would highly recommend there quality furniture.
11 December 2025
Unprompted review
Reply from loft.co.uk
Hi Tex
Thank you for your 5 Star review. We are delighted that you have had such a positive experience of working with LOFT.
We look forward to working with you again in the future.
The LOFT Team
Great quality
Great quality! very easy to assemble, delivered on time and packaged securely - we will 100% be ordering from here again
12 November 2025
Reply from loft.co.uk
Hi CHK
Thank you for your five star review. We look forward to supporting you again in the future.
The LOFT Team
This is a scam
This is a scam, they delivered a wrong item and disappeared no one responded although they say they provide 12 month warranty but they just disappeared. The police has been involved.
Please be aware and do not purchase from them
29 November 2025
Unprompted review
Reply from loft.co.uk
Hi Sabren
We sincerely apologise that you've had such a frustrating experience. At LOFT, we pride ourselves on delivering an excellent experience for all our customers and we apologies that this has clearly not been the case for you.
Please could you email our Group Sales Director directly at ben.relton@loft.co.uk with details of what has happened so we can investigate this properly?
The LOFT Team
A great experience from beginning until…
A great experience from beginning until the end. The customer service staff were extremely helpful and knowledgeable and guided me through the process and the furniture selection. The turnaround was fast but well done. Will definitely be using them again.
12 November 2025
Reply from loft.co.uk
Hi Ms Mutter
Thank you for your five star review. We're so happy that the team were able to support you throughout your furniture selection and ordering process.
We are looking forward to supporting you again in the future.
The LOFT Team
I was verbally assaulted by one of…
I was verbally assaulted by one of their van drivers in Manchester when walking across the road. Can’t say it reflects well on the brand.
6 October 2025
Unprompted review
Reply from loft.co.uk
Hi Matt,
We're very sorry to hear about this incident. This is absolutely not acceptable behaviour from anyone representing LOFT.
We sincerely apologise that you've had such a frustrating experience. Please could you email our Group Sales Director directly at ben.relton@loft.co.uk with details of when and where this happened so we can investigate this properly?
The LOFT Team
Loft were excellent!
Loft were excellent throughout the process of purchasing and delivering a new sofa for a rental property. Gordana Spender was super efficient on all the admin and made the process easy and quick. On the day, Kenroy Sennet made the delivery, and he was bang on time, very careful and tidy, and all done with a smile. Such a lovely chap! :)
23 July 2025
Unprompted review
Reply from loft.co.uk
Hi Neil,
Thank you so much for this wonderful review! We're delighted everything went smoothly for you.
I'll make sure both Gordana and Kenroy see your kind words – they'll be thrilled to hear this, especially Kenroy with his excellent timekeeping and care!
We really appreciate your business and look forward to helping you again.
The LOFT Team
Placed an online order
Placed an online order, no updates after a week, then assured me it was being picked up by the courier. Took another week and a half (and more phone calls) to discover that they didn’t have the stock and that the order had had a box ticked by someone as being on a delivery van even though it didn’t exist. No one seemed to care where the order was or why it hadn’t been received. The resolution is, I have no order - it’s been cancelled as they can’t fill it, some 2.5 weeks later. Terrible experience, do not use this company.
20 June 2025
Unprompted review
Reply from loft.co.uk
Hi Meryl,
We're really sorry for this awful experience. You're absolutely right to be frustrated – the lack of stock visibility, incorrect updates, and poor communication throughout are completely unacceptable.
We sincerely apologise that you've had such a frustrating experience trying to get in touch with us. That is not the level of service we aim to provide and we will strive to do better in the future.
The LOFT Team
Excellent service
Excellent service — great delivery guys that took extreme care with delivery and removals.
5 February 2025
Reply from loft.co.uk
Hi,
Thank you for the great review! We're really pleased the delivery team took such good care with your order. I'll be sure to pass on your feedback.
We appreciate your business, and hope we can work with you again in the future.
The LOFT Team
Beautiful little side table
Beautiful little side table, really easy to assemble. Very helpful customer service staff and the item was delivered within 48 hours.
4 July 2025
Unprompted review
Reply from loft.co.uk
Hi JAS,
Thanks so much for the lovely review! We're delighted you're happy with your side table and that the team looked after you well.
We really appreciate your business.
The LOFT Team
As always Loft never fails to deliver
As always Loft never fails to deliver. I would like to specific point out that Gordana really helped me last minute this morning, to which i am very grateful for. The loft team are always on point, shame to hear that Jasmin left the company as she was also very helpful to me and my team.
25 June 2025
Unprompted review
Reply from loft.co.uk
Hi Jamelia,
Thank you so much for the lovely review! We're really pleased we could help, and I'll make sure Gordana sees your kind words – she'll be delighted to hear this.
We really appreciate your continued support and look forward to working with you again soon.
The LOFT Team
Disappointed with the product
Good service, but the product advertised was much smaller in size. 3 seater purchased however in reality its a small 2 seater.
Disappointed with the product
10 June 2025
Reply from loft.co.uk
Hi John,
Thanks for your feedback. We're sorry to hear the sofa wasn't what you expected in terms of size.
All our product dimensions are listed on the website to help customers make informed decisions before ordering. We'd recommend checking these carefully for any future purchases. That said, we understand it can sometimes be difficult to visualise furniture from measurements alone.
We sincerely apologise that you've had such a frustrating experience.
The LOFT Team
Poor comms
Poor comms, courier super slow - cost of shipping was high given it took nearly 3.5 weeks to deliver. Blame placed at couriers door, but I didn't pay the courier, I paid Loft.
10 June 2025
Reply from loft.co.uk
Hi Sam,
We're really sorry about the delivery delays and poor communication you experienced. You're absolutely right – you paid us, so we're responsible for getting your order to you on time, regardless of the courier.
We sincerely apologise that you've had such a frustrating experience trying to get in touch with us.
The LOFT Team
LOFT Interiors - great for landlords
The customer service team were knowledgeable, flexible and understanding. The delivery guys were friendly and willing to help. And the furniture was great value for money - ideal for my tenants!
21 June 2025
Unprompted review
Reply from loft.co.uk
Hi Joseph,
Thank you for the great review! We're really pleased the team looked after you well and that the furniture is working perfectly for your tenants.
We appreciate your business and look forward to helping you again in the future.
The LOFT Team
Not robust
Bit disappointed with the robustness of the wardrobe and chest of draws they broke after just 2 years in a rental and now require replacing.
1 February 2025
Unprompted review
Reply from loft.co.uk
Daniel, thank you for your feedback. We're sorry to hear about the issues you experienced with the robustness of the wardrobe and chest of drawers after two years, especially in a rental property. While this is outside our typical warranty period, we'd still like to understand more. Could you please email us at Orders@loft.co.uk with your order details so we can look into this further?
The LOFT Team
Excellent product
Excellent product. A bit of confusion around delivery but resolved after 2-3 calls by very helpful customer service representative who used initiative.
28 April 2025
Reply from loft.co.uk
Gail, thank you for your 4-star review and for highlighting the excellent product. We're sorry about the initial confusion, but glad to hear that our customer service representative was very helpful and used initiative to resolve the delivery confusion for you.
The LOFT Team
Can't get through to anyone
Can't get through to anyone - all calls, messages and emails ignored. Go from 'Your call is very important to us' to being cut off in a few seconds. VERY frustrating.
9 May 2025
Reply from loft.co.uk
Julian, we sincerely apologize that you've had such a frustrating experience trying to get in touch with us. That is not the level of service we aim to provide. Please could you email our Group Sales Director directly at ben.relton@loft.co.uk so we can look into this for you?
The LOFT Team
very responsable company with people…
very responsable company with people like Josh and Girl called Mikisha( not sure spelling), I am very happy their brilliant work for my sofa, I would order from them for future for sure.
17 April 2025
Reply from loft.co.uk
Fiona, thank you for your 5-star review! We're so pleased to hear you found our company responsible and that Josh and Mekisha provided brilliant work for your sofa. We look forward to helping you again in the future.
The LOFT Team
We have used loft for over 10 years for…
We have used loft for over 10 years for business and personal. Loft provide an incredible service and Monika interior designer is incredible looking forward to many more years of working with loft ⭐ ⭐️⭐️⭐️⭐️
2 May 2025
Unprompted review
Reply from loft.co.uk
Lisa, thank you so much for your wonderful 5-star review and for being a valued customer of LOFT for over 10 years! We truly appreciate your loyalty.
It's fantastic to hear you've had an incredible experience with our service, and we're especially delighted you mentioned Monika. We'll be sure to pass on your kind words.
We look forward to many more years of working with you too.
The LOFT Team
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