Lock Stock Self Storage Reviews 

78
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff who make communication completely smooth, ensuring that every little question or concern is addressed immediately. Many people highlight the exceptional customer service and the prompt, professional support received throughout their entire rental period. Consumers deeply appreciate the clean, dry, and secure storage units as well as the remarkably straightforward setup and closure procedures. Reviewers also consistently note the convenient industrial estate locations, smooth road surfaces, and the wonderfully easy access available whenever needed. People looking for reliable and flexible storage solutions find the overall process quick and entirely hassle free.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are very friendly,... See more

Service

Customers report extremely positive experiences with the service, highlighting a friendly, professional, and... See more

User experience

Clients share positive opinions on user experience, highlighting seamless booking, straightforward... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as helpful, informative, and... See more

Location

Consumers find location to be exceptionally convenient and accessible. Reviewers frequently highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed storage for an unknown length of time and Lock Stock offered a monthly charge with no notice period when I needed to vacate. Everyone I spoke to was helpful and friendly. The storage yard w... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful staff your actually speaking to a human being and not a machine ?sorted little problems immediately nothing was too much trouble ?They also answered quickly which when your busy is a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company and staff. Perfect for our house move. Had a 10 foot unit for a while at Llandudno but soon filled so then got a 20 foot for nearly 6 months. Manager was very helpful... See more

Company replied

Rated 5 out of 5 stars

First time renting a unit of this type and so sceptical but 7 months later we know we made the right decision with Lock Stock. Seamless from day 1, the container was clean, remained dry throughout i... See more

Company replied


Company details

  1. Self-Storage Facility

Written by the company

Lock Stock Self Storage are the biggest container storage company in the UK offering secure and flexible storage at an unbeatable price. The company operates across North Wales, the North-West and Border Counties to bring storage solutions to our communities and businesses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

78 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(78)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect For Our Needs

Used the Aberystwyth storage as it was very convenient, secure, accessible 24hrs a day and clean. No hassles and good customer service.

18 June 2026
Unprompted review
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Reply from Lock Stock Self Storage

Thank you so much for your review, we're so glad everything went well, we'll pass your words on to our customer service team!

Rated 5 out of 5 stars

Moving home and downsizing

I needed storage while moving house and downsizing and was able to arrange a container within a couple of days. The site is very convenient in the centre of Aberystwyth and the containers are dry and secure, with a good variety of sizes.

17 June 2026
Unprompted review
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Reply from Lock Stock Self Storage

Thank you Bethan, we really appreciate taking time out to leave such a kind review!

Rated 5 out of 5 stars

Overall I'm really happy with the…

Overall I'm really happy with the service at Lockstock in Aberystwyth. I have a small unit and despite the site being under development still when I first moved my belongings in the staff were great in helping me set up and get an understanding of the site. Customer service has always been great when I've needed it too. I would recommend them to anyone in the area!

16 June 2026
Unprompted review
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Reply from Lock Stock Self Storage

Hi Rachel, thank you so much for your review. We're delighted everything was as expected!

Rated 5 out of 5 stars

What a refreshingly easy company to…

What a refreshingly easy company to deal with. Storage unit was great, site clean and tidy. Staff at head office frindly and helpful.

Highly recommended and would definitely use again if I needed storage.

15 June 2026
Unprompted review
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Reply from Lock Stock Self Storage

Hi Dave, thanks so much for your kind review, it's really great that your experience was so simple, and that everything was up to scratch! Thank you!

Rated 5 out of 5 stars

Excellent clean dry storage with excellent customer service

I needed storage quickly due to urgent work being completed in our house. A new site was due to open in Aberystwyth and they promised to call. A week later they rang and we had one of the first containers on the unit.

Very clean and very secure. Also available for support and friendly helpful staff. They even rang us when we hadnt quite put our padlock on correctly to let us know. Our unit was still secure.

We orginally needed temporary storage for a month or 2 - eight months later we are still using it as it is convenient, good price storage with excellent customer service. Definitely recommended

9 June 2026
Unprompted review
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Reply from Lock Stock Self Storage

Thank you so much for your kind review :) We're delighted that storage works so well for you, and that the team have been so helpful!

Rated 5 out of 5 stars

Exactly what was needed

I needed a secure, clean storage space at very short notice. Lock Stock met my needs. Couldn’t have been happier with the whole set up. Excellent value for money. I move recommended to friends who now use them too. Thoroughly recommend them

1 June 2026
Unprompted review
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Reply from Lock Stock Self Storage

Thank you so much for your kind review, it means a lot to us that everything is up to standard! We really appreciate you recomending us :)

Rated 5 out of 5 stars

Great service

Great service, responsive, good clean,dry, secure containers.
Good road surface in compound.
Good location in Llandegai industrial estate.
Easy to rent and easy to finish contract, you only get charged for what you use.
I’d definitely recommend lockstock

19 May 2026
Unprompted review
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Reply from Lock Stock Self Storage

Thank you for taking time to leave a lovely review, it means so much!

Rated 5 out of 5 stars

Used as a short term aid for moving…

Used as a short term aid for moving house. Used Lock stoke as they were the first site I came across where the prices were obvious and had 24hr access.
No, these are not temperature controlled units but that is reflected in the price. Unit has stored most of a three bedroom house and is only half full. Most of the items were dropped off late evening, easy access and the gate is well lite. My only complaint is the site itself could use more lights. But the site is still being expanded so may happen in future.
Customer service are easily contacted with an actual person answering the phone, friendly and willing to help and answer questions.
Site is obviously patrolled frequently as I didn't lock my unit properly and received a call and a message the same day to inform me of this.

7 May 2026
Unprompted review
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Reply from Lock Stock Self Storage

Thanks so much for leaving such nice feedback, we're so pleased that everything was right for you, and that the team looked after you!

Rated 5 out of 5 stars

Happy Customer

Could not be happier with the service and guidance recieved from the staff of Lock Stock,
I have recently taken occupation of a storage unit at their new Crewe depot , which is conveniently located in the heart of Crewe , and could not be happier.
The entire process was fluent and flawless from enquiring about a unit to signing the contract.
Thank you very much to all the staff (I think I pretty much dealt with everyone at the office including the site manager at some point during enquiries into rental)
Soothing short of 5 star service and guidance from rhe start.

1 May 2026
Unprompted review
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Reply from Lock Stock Self Storage

Thank you so much for your lovely review, it's hugely appreciated and we're glad to have you store with us!

Rated 5 out of 5 stars

I heared they were coming to crewe and…

I heared they were coming to crewe and i was looking for somewere locally i could store items . As the site wasnt open for a few months i was in contact with the company to see how long it was going tobe untill opened . They called when they were oping and i think i might of been the first one in . Its very close to me so i can actually see it from my house whitch is another sauce of security for me .spoken to some of the blokes on site finishing things offgreat chaps and healthy banter. Im glad i waited for them to open and look forward to poss having another unit when needed cheers .

6 May 2026
Unprompted review
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Reply from Lock Stock Self Storage

Thank you so much for your kind words, that's so good to hear. Our lads are a great bunch and we're so happy to have one of our neighbours to store with us :) Thanks!

Rated 5 out of 5 stars

Great company

Great company, highly recommended and cant do enough for you. Cheapest near me by far

2 April 2026
Unprompted review
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Reply from Lock Stock Self Storage

Thank you for your review, we're glad you enjoyed our service!

Rated 5 out of 5 stars

Storage made simple

We needed a storage solution for a house move, needing to store all our possessions for around 5 weeks until the new property was ready. Lock Stock fulfilled this requirement quickly and easily, communication with their team on the phone was pleasant, professional and simple. This was even more impressive on the day I handed the keys back, no hassle, refunded my deposit and any days that I had paid but not used, no quibbles, brilliant. Highly recommend and will definitely use again if needed.

30 April 2026
Unprompted review
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Reply from Lock Stock Self Storage

Thank you for your kind review, we're so glad everything was up to scratch. Ease of use is absolutely something we're proud of. Thanks!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Answered the telephone quickly and dealt with my queries efficiently and effectively. I would absolutely recommend them.

28 April 2026
Unprompted review
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Reply from Lock Stock Self Storage

Thank you so much for your kind review, we appreciate taking the time to leave feedback :)

Rated 5 out of 5 stars

Safe easily accessible

Safe easily accessible, accountable. spot on service. zero concerns in past decade. well done keep it up

27 April 2026
Unprompted review
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Reply from Lock Stock Self Storage

We're so pleased you've enjoyed using us for the last decade, it's hugely appreciated!

Rated 5 out of 5 stars

Spotless, secure and friendly

Fantastic company to work with. Never met anyone in person but the people on the phone are very friendly and helpful. Site was spotless with good lighting and cameras. Can’t fault them!

15 April 2026
Unprompted review
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Reply from Lock Stock Self Storage

Thank you so much for your feedback. We're really glad you've enjoyed using us, and appreciate you using Lock Stock!

Rated 5 out of 5 stars

A good first time experience with container storage

Considering I never actually met anyone from the company, I felt well looked after!

Access to the site (Newtown) was easy and the instructions on how to access the container were clear and simple. My items were always safe and secure.

The container was clean and spacious. The price was excellent, especially with a three month introductory offer of half price.

Closing the account was straightforward and the assistant on the phone was very helpful. I'm expecting my deposit back soon.

I used the container to store a lot of furniture and boxes for several months during a house move. There was some damp that formed a bit of standing water at the very back of the container and the chemical smell of the insulation foam or paint inside the container was on soft furnishings like beds and sofas, although this did fade within about a week after I took the items out. I would recommend that customers open the containers at least once a week to give the contents a good airing. To be fair, Lock Stock also suggest doing this. No lasting damage and I've learnt for next time.

Overall a good experience with this company and I would use Lock Stock again. Diolch!

2 April 2026
Unprompted review
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Reply from Lock Stock Self Storage

Hi Andrew, thanks for your feedback. We're so glad everything was simple and straightforward. Good luck with the move. Here's hoping you settle quickly into your new chapter!

Rated 5 out of 5 stars

Dr Kantilal Chavda/ London to Leeswood.

I was based in London, I lived in the concrete jungle for a long time and I was suffocating due to pollution, the air was very bad and there was no country side to get fresh air.
I decided to move out of London and move to Leeswood in North Wales.
I needed to store my things for few months until the property was sold and new property was bought .
I looked up online to see if there was any storage places and I found Lock Stock Self Storage, I rang the number I was surprised how quickly the phone was answered and a friendly voice greeted me. She was so polite and friendly and she gave me all the information and where the units were, I booked the unit the best part was that it was excess able 24/7 because I was travelling from London this was perfect. I had the unit for 8 months and it was very clean and dry all my things were in perfect condition. In this day and age it’s nice to hear a Human voice at the other end of the telephone. Well done Lock Stock I will definitely recommend you to my friends and family, Thank you very much for your service and support.
Many thanks
Dr Kantilal Chavda.

9 March 2026
Unprompted review
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Reply from Lock Stock Self Storage

Hi Doctor, That's so lovely to hear that the team were able to help you and that everything was what you'd hoped, we really appreciate your kind words and hope you have a fantastic time in North Wales. Welcome!

Rated 5 out of 5 stars

I've had a lockup at Lockbox in Saltney…

I've had a lockup at Lockbox in Saltney for five+ years. They are organised. The site is immaculate. Their help team are brilliant. 10 out of 10 on everything

25 February 2026
Unprompted review
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Reply from Lock Stock Self Storage

Hi Alan, thank you so much for your feedback, it's a pleasure to have you store with us!

Rated 5 out of 5 stars

Extremely helpful staff your actually…

Extremely helpful staff your actually speaking to a human being and not a machine ?sorted little problems immediately nothing was too much trouble ?They also answered quickly which when your busy is a plus container was sorted last minute for me which I really appreciated It was clean and dry, easy to park outside of container .Handles to get in were regularly oiled for ease of getting in ?

2 February 2026
Unprompted review
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Reply from Lock Stock Self Storage

Thanks Debbie, we're really pleased everything was up to scratch and appreciate you choosing us!

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