Bought the Souber Tibbe lock picks, clockwise and anti-clockwise. Easy to order, arrived quickly and most importantly- they work. One happy customer
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very good selection of locks with clear dimensions of the locks enabling an accurate replacement to be selected. Price was very reasonable, delivery was very quick. A very good all round service
Ordered two Ultion thumbturn cylinder locks, to be supplied with the same key. Locks arrived promptly within a few days and were a perfect fit for the doors.
Company replied
Delivery was quick and it was easy to order what I needed. The master key works great as I have two locks of the same series but different numbers. Wasn't sure if they needed separate keys so just ord... See more
Company replied
Company details
Information provided by various external sources
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Contact info
United Kingdom
- lockstation.co.uk
4.1
Great
535 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 month
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Excellent company
Excellent company. I ordered the wrong locks initially. The return was simple. They gave advice on what I needed, so got what I actually wanted. Thank you
25 January 2024
Winkhouse cobra 2 door mech
This company is intouch with propper costing of door mechs. The winkhouse cobra 2 is not a cheap door mech and is worth its money yet these guys came in £ 45 cheaper than the next best price and the tube it was sent in was solid therefore the mech arrived in mint condition. Thanks guys
29 January 2024
Customer service terrible
Customer service terrible! Lady on the phone was extremely rude. We had paid for next day delivery which did not arrive, instead of understanding, she was extremely rude and did not offer my £9.99 delivery charge back but instead put the phone down!! So rude. The customer service needs urgent attention!
31 January 2024
Unprompted review
Sells products they don't stock.
2 February 2024
Unprompted review
Great prices and fast delivery
Great prices and fast delivery. Responded to queries immediately.
25 January 2024
First time used this company for on…
First time used this company for on line purchase .. problem with product out of stock and needed it urgently… they provided Great customer service…. Helpful and friendly… and sent me an alternative quickly…. Thank you!
25 January 2024
Yes efficient service
2 January 2024
Good quality key
Good quality key, could've arrived a bit quicker but wasn't in any rush so all good
2 January 2024
Easy purchase and very quick delivery
2 January 2024
Ordered a simply key for my office…
Ordered a simply key for my office desk, delivered on time. However the key is nothing like the one i ordered. Emailed customer service, they asked for a photo of my key (key pattern printed on key) and the key they provided, both completely different patterns and doesn't work in my desk. They said the key I have must have the code incorrectly printed on it. Basically said I ordered the wrong one, but the code I entered was correct, ordered from another company at the same time, same price and that key works perfectly with the code I entered.
Customer service non existent, when they place blame on someone else. Avoid.
4 January 2024
Unprompted review
Great product promptly delivered
24 November 2023
Locker keys
Ordered the key, arrived very fast and fitted perfect! Highly recommended
24 November 2023
Great service
Great service, new lock was unusual as it was for a sliding door. Didn’t think I could replace
It.
24 November 2023
Easy to find what I needed
Easy to find what I needed, quickly delivered and look to be good quality
28 November 2023
Quick and precise awesome service
27 November 2023
I've been looking for a key for my…
I've been looking for a key for my kitchen and bathroom windows and the one you sent does the job thank you
27 November 2023
Disappointing it took 10 days to…
Disappointing it took 10 days to deliver with no explanation way it was ordered on the 20th and eventually received on 30th but the product is good
27 November 2023
Reply from Lockstation
Dear Rachel Fugil,
Thank you for taking your time to write us a review.
We are extremely sorry for the delay with your order.
I can see you ordered a made to order item which sometimes incur longer despatch times. This also clashed with black Friday weekend.
I can see there were a few phone calls between yourself and a member of staff who did their best to keep you upto date.
Once again please accept our apologies for the delays with your order.
Kind Regards
Kirsty
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