Lockly support team rules. After 6 years my lock had a rare power usage issue and started draining its battery quickly. When I contacted the support team, my support rep, Ab, was a total professional... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lockly are a responsible company that stands behind its great products. Their customer agent Emma.M has been fantastic - responsive and professional and resolved my enquiry. I will always buy Lockly p... See more
Company replied
My experience with operator (Xian N.). I am pretty tech savvy and I had been trying to reprogram my 3-4-year-old Lockly Vision. I followed all the prompts and I honestly was dreading that I would h... See more
Company replied
Persistent assistance. They call back every time I need help, and when I don't answer because I'm occupied, they leave a message and try again later. The reps are kind and patient. I like that I am ta... See more
Company replied
Company details
Written by the company
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Contact info
2024 Macopin Rd., Unit F, 07480, west milford, United States
- 4159109522
- biz@lockly.com
- lockly.com
4.9
Excellent
719 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got a human
The fact that I was able to get ahold of a human that could help was everything 👍
24 April 2026
Unprompted review
Reply from Lockly
That really does make a huge difference. When you’re stuck or frustrated, just getting a real person who understands the situation can turn everything around. Glad it worked out—those moments of actual human help feel rare sometimes 👍
She was helpful and didn’t stop trying…
She was helpful and didn’t stop trying until we resolved the issue.
24 April 2026
Unprompted review
Reply from Lockly
Thank you for your kind feedback! We're so glad to hear that our technician stayed committed and worked with you until the issue was fully resolved. Providing persistent and helpful support is something we take pride in. We appreciate you choosing us and are here whenever you need assistance in the future!
Issue Resolved
It took us a while to solve, but the technician was very patient. Our connection was bad and she was easy to work with even though the communication was difficult. In the end she solved the problem and I am a satisfied customer. Customer service was excellent.
24 April 2026
Unprompted review
Reply from Lockly
Thank you for your thoughtful review! We truly appreciate your patience while we worked through the connection challenges. We're glad to hear that our technician was able to support you effectively and see the issue through to a successful resolution. Providing excellent customer service, even in difficult situations, is very important to us, and it means a lot to know you felt well taken care of. We're always here if you need anything in the future!
Excellent help
Excellent help! Super patient with me while i fumbled with screws and batteries. Got it fixed tho!!!!
23 April 2026
Unprompted review
Reply from Lockly
Thank you for the great review! We’re so glad we could help get everything sorted—screws and batteries can definitely be a challenge sometimes 😊
Our team is always happy to take the time to walk through it step by step. If you ever need anything else, we’re here for you!
Great customer service
Gie was exceptional and very knowledgeable. Helped me get my issue resolved quickly.
23 April 2026
Unprompted review
Reply from Lockly
Thank you for the kind feedback! We’re so glad to hear Gie was able to get your issue resolved quickly and provide knowledgeable support. We’ll be sure to pass along your shoutout—Gie will really appreciate it.
If you need anything else, we’re always here to help!
Super helpful
Super helpful. Near instant response. Resolved my issue.
23 April 2026
Unprompted review
Reply from Lockly
Thank you for the great feedback! We’re glad we could respond quickly and get your issue resolved.
If you ever need assistance again, we’re always here to help!
Sandra was great
Sandra was great! She was very patient assisting me with connecting my lock! She solved my problem & her customer service was amazing! Thank you
22 April 2026
Unprompted review
Reply from Lockly
Thank you for the kind words! We’re really glad to hear Sandra was able to help you get your lock connected and make the process smooth for you. We’ll be sure to pass along your feedback to her—she’ll really appreciate it.
If you ever need anything else, we’re here to help!
Reply from Lockly
Glad to hear it was quick and easy to resolve—thanks for the 5 stars and for taking the time to leave a review!
Highly Recommend the Lockly lock!
Bought a Lockly lock after I had a different brand lock on my Vacation Rental Unit that kept draining the battery very fast, so it was unworkable. I switched to this Lockly lock and it has not been draining the battery (so worth its weight in gold!). I had some issues trying to connect from my long-distance location (my issues - not the lock) and the customer service at Lockley was EXCEPTIONAL! Quick response, super polite and very efficient. The problem I had got resolved very fast.
21 April 2026
Unprompted review
Reply from Lockly
Thank you so much for sharing your experience! We’re glad to hear that your Lockly lock has been a reliable upgrade for your vacation rental, especially when it comes to battery performance—that’s a big win.
It’s also great to know our support team was able to assist you quickly and efficiently with the connection issue. Remote access can sometimes be tricky, so we’re happy everything was resolved smoothly.
We truly appreciate your feedback and are grateful you chose Lockly. If you ever need assistance in the future, we’re always here to help!
Alex
Alex, assisted me the best way she can to install my new Lockly deadbolt. She went above and beyond and was very patient in assisting me and giving me instructions while we were troubleshooting the device. She was very kind and cordial. Very excellent customer service.
20 April 2026
Unprompted review
Reply from Lockly
Thank you so much for your wonderful feedback! We’re thrilled to hear that Alex was able to assist you with your new Lockly deadbolt installation and provide such a supportive experience.
We’re especially glad to know she was patient, thorough, and went above and beyond while troubleshooting with you. Providing clear guidance and kind, attentive service is exactly what we strive for.
We’ll be sure to share your kind words with Alex—she’ll truly appreciate it! If you ever need anything else, we’re always here to help.
The communication was excellent and…
The communication was excellent and emails were responded to promptly. The only negative we had was once the invoice was paid there was something that was missed on your end which caused the shipping to be delayed. This was not rectified until i asked about the delivery.
22 April 2026
Unprompted review
Reply from Lockly
Thank you for taking the time to share your feedback with us. We’re glad to hear that you had a positive experience with our communication and response times.
That said, we sincerely apologize for the delay in shipping after your invoice was paid. You’re absolutely right—this should have been handled proactively on our end, and we regret that it required your follow-up to bring it to our attention. This is not the experience we aim to provide.
We’re reviewing what caused this oversight and reinforcing our internal processes to ensure orders are properly tracked and fulfilled without delay once payment is received.
We truly appreciate your patience and your honest feedback, as it helps us improve. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Very helpful Ang good at giving directions
Very professional ,calm , knowledgeable of your product also patient in giving directions to fix my problem. Sometimes people are
21 April 2026
Unprompted review
Reply from Lockly
Thank you so much for your kind words! We’re really glad to hear that you had a positive experience with our team and that the support provided was professional, patient, and helpful in resolving your issue.
We truly believe that clear guidance and a calm, knowledgeable approach can make all the difference, especially when troubleshooting. Your feedback means a lot to us, and we’ll be sure to share it with the team.
If you ever need assistance in the future, we’re always here to help!
My experience with operator (Xian N.).
My experience with operator (Xian N.).
I am pretty tech savvy and I had been trying to reprogram my 3-4-year-old Lockly Vision. I followed all the prompts and I honestly was dreading that I would have to buy a new one. But the operator helped me fix it in no time. Xian was very patient, reassuring, and when one approach didn't work out, he had another one lined up until we were able to reprogram my Lockly to my app.
20 April 2026
Unprompted review
Reply from Lockly
Thank you for sharing your experience!
We’re so glad to hear that Xian was able to help you get your Lockly Vision reprogrammed and back up and running. It’s great that he stayed patient, reassuring, and persistent in finding the right solution for you.
We’ll be sure to pass along your kind words—feedback like this means a lot. If you ever need assistance again, we’re here to help!
The gentleman that helped me setup my…
The gentleman that helped me setup my new lock was patient and awesome !! And very thorough as well !!
Thank You,
Brian
20 April 2026
Unprompted review
Reply from Lockly
Hi Brian,
Thank you for the fantastic 5-star review! We're so glad to hear that your technician was patient, thorough, and made the setup of your new lock a great experience.
We truly appreciate your feedback and are always here if you need anything in the future!
Resetting the lock
I was on hold for about 15 minutes but she was able to walk me through setting up my lock quickly. I've had the lock for 3 years and has worked well.
I changed my door and had to reset the lock. Very helpful and efficient. She knew what she was doing and we had it fixed in a few minutes.
17 April 2026
Unprompted review
Reply from Lockly
Thank you for the 5-star review! We appreciate your patience and are glad we could quickly help you get your lock reset and working again. It’s great to hear it’s been serving you well over the past 3 years!
Feel so safe and enjoying using my…
Feel so safe and enjoying using my finger for entry
18 April 2026
Unprompted review
Reply from Lockly
Thank you for the 5-star review! We’re glad to hear you’re feeling safe and enjoying the convenience of fingerprint access. We appreciate your support!
Great Tech Service
The customer representative was very helpful, patient, and knowledgeable.
17 April 2026
Unprompted review
Reply from Lockly
Thank you for the 5-star feedback! We’re happy to hear you had a great experience and truly appreciate your kind words. We’re always here if you need anything in the future.
They were very helpful in helping me…
They were very helpful in helping me get the information I needed.
17 April 2026
Unprompted review
Reply from Lockly
Thank you for the 5-star review! We’re glad we could help you get the information you needed. If you ever need anything else, we’re here to help.
Top Rated Customer Support
Excellent customer service ***** Very Product Knowledgeable ! Quick email responses
16 April 2026
Unprompted review
Reply from Lockly
Thank you so much for the 5-star review! We truly appreciate your kind words. We're glad to hear that you had an excellent experience with our customer service and found our team knowledgeable and responsive. Providing quick and helpful support is always our goal, and it means a lot to know we delivered. We look forward to assisting you again in the future!
Great great help
Great great help. Very patient. Love the customer service!
16 April 2026
Unprompted review
Reply from Lockly
Thank you for your kind words! We're so happy to hear that you found our team helpful and patient. Providing great customer service is what we strive for, and it’s wonderful to know you felt supported. We truly appreciate your feedback and look forward to helping you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.