Banner for Locauto Group

Locauto Group Reviews 

221,019
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 21,692 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, highly professional, and very efficient during the entire check-in and drop-off process. People also love that the vehicles provided are exceptionally clean, nearly brand new, well-maintained, and very comfortable to drive throughout their holiday trips. However, some customers also noted minor issues regarding vehicle readiness, such as dealing with unexpected tire pressure or occasional long delays during airport pickup. A few reviewers additionally experienced unexpected fuel level discrepancies or minor communication hiccups with the local front desk rental attendants.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that employees are super friendly, helpful, and... See more

Service

Customers had positive experiences with service, often highlighting the friendly, efficient, and professional... See more

Product

Clients share positive opinions on product quality, frequently noting that vehicles are clean, comfortable,... See more

Quality

People report positive experiences with quality, expressing general satisfaction with the vehicles provided.... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and seamless rental process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience with Locauto at Bari Airport. The staff were friendly and professional, and both the pick-up and return process were quick and straightforward. The car was clean, well m... See more

Company replied

Rated 5 out of 5 stars

We choose Locauto as they are part of Enterprise who we use in the UK. Their price was only slightly more than the budget companies with much lower scores. The car was as described & all existing dent... See more

Company replied

Rated 5 out of 5 stars

Collection was super fast. All the other car rental firms at the airport had lengthy queues, Locauto was just a couple of people in front of me. I'd pre registered my details, including driving licenc... See more

Company replied

Rated 5 out of 5 stars

Very friendly and helpful staff. The process of renting and returning the car went very smoothly and without any complications. The car, a Fiat 600 hybrid, was rented at the Palermo airport after 10 p... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

About Locauto Group

Written by the company

Bandiera italiana

🚙 Locauto Group: la mobilità su misura, 100% italiana

Da oltre 45 anni siamo un punto di riferimento in Italia per chi cerca soluzioni di noleggio auto e veicoli commerciali a breve, medio e lungo termine, flessibili e affidabili.

Siamo un gruppo 100% italiano, con una rete di circa 110 uffici di noleggio presenti nei principali aeroporti ✈️, stazioni ferroviarie 🚆 e città 🏙️; dal 2013 partner per l’Italia di Enterprise Mobility, leader mondiale nel noleggio auto 🌍.

Abbiamo rivoluzionato il noleggio tradizionale rendendolo più smart e digitale, grazie a servizi innovativi come:

  • ⏱️ SMART CHECK-IN, per ritirare il veicolo direttamente in parcheggio, senza attese
  • 🐾 BAU THE WAY, per viaggiare con il proprio amico a quattro zampe
  • 🧑‍🎓 LOCAUTO YOUNG, pensato per chi ha appena conseguito la patente

In più, con il nostro programma fedeltà MYLOCAUTO FRIENDS 🎁, premiamo la fiducia dei nostri clienti con sconti e vantaggi esclusivi.

Che tu sia un privato 👤, un’azienda 🏢 o un professionista 💼, siamo il partner ideale per muoverti in totale libertà 🚙.

 

UK Flag

🚙 Locauto Group: tailor-made mobility, 100% Italian


For over 45 years, we have been a point of reference in Italy for those seeking flexible and reliable car and commercial vehicle rental solutions for the short, medium, and long term.


We are a 100% Italian group, with a network of around 110 rental offices located in major airports 
✈️, railway stations 🚆, and cities 🏙️; since 2013, we’ve been the official partner in Italy of Enterprise Mobility, the global leader in car rental 🌍.

 

We have revolutionized traditional car rental by making it smarter and more digital, thanks to innovative services such as:

 

  • ⏱️ SMART CHECK-IN, to pick up your vehicle directly in the parking lot, with no waiting
  • 🐾 BAU THE WAY, to travel with your four-legged friend
  • 🧑‍🎓 LOCAUTO YOUNG, designed for new drivers


Plus, with our MYLOCAUTO FRIENDS 
🎁 loyalty program, we reward our customers’ trust with exclusive discounts and benefits.


Whether you’re a private individual 
👤, a company 🏢, or a professional 💼, we are the ideal partner to move with total freedom 🚙


Contact info

Promotion box for Locauto Group

Unisciti a MyLocauto Friends

Risparmia fino al 20% per sempre sul noleggio auto e furgoni


4.7

Excellent

TrustScore 4.5 out of 5

221K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(221,019)

61,044 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got the car very quick

I got the car very quick. The agent has been very efficient and professional and kind. My best experience of rental.
The return was also very easy.

18 August 2026
Locauto Group logo

Reply from Locauto Group

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 4 out of 5 stars

Easy to book and nice staff

Easy to book and nice staff
We booked through booking.com and the instructions to get to the place were good, we found it easily. The car was almost new, clean and comfortable. To avoid any problems after renting the car we opted to buy the "no worries" insurance, which was good but almost the price of the full renting. Returning the car was also super easy

22 July 2026
Rated 5 out of 5 stars

Great experience!

Perfect location. The staff was very kind and helpful. Great experience!

15 August 2026
Locauto Group logo

Reply from Locauto Group

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 1 out of 5 stars

They charge us another day because we…

They charge us another day because we arrive a few minutes late! But were travellers!

18 August 2026
Locauto Group logo

Reply from Locauto Group

Dear Alexandre, thank you for sharing your experience with Locauto. We understand that seeing an additional charge can be frustrating.
While we know that summer travel can be unpredictable and lead to unexpected delays, we rely on scheduled return times to ensure our vehicles are ready for the next customer. To help accommodate minor travel hiccups, we offer a generous 59-minute grace period. However, because your vehicle was returned after this grace period had fully expired, the late return fee was automatically applied to your final invoice.
We hope this information can help you with your future car rental experience.
Sara

Rated 5 out of 5 stars

Everything perfect

Everything perfect. This is my second collaboration with this company and I will definitely use it again if I need it. Fast service both when picking up the car and returning it. Good price. No stress and no unnecessary documentation. The service is friendly and helpful. It's easy to communicate.

18 August 2026
Locauto Group logo

Reply from Locauto Group

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

My car rental experience with your…

My car rental experience with your company was extremely smooth, simple, and pleasant from start to finish. Everything was handled efficiently without any complications or difficulties.

The staff were very friendly, welcoming, professional, and quick in completing all the necessary procedures, which made the whole experience very comfortable and stress-free.

I was truly satisfied with the service and will definitely choose your company again for my future car rentals.

Thank you very much for the excellent service!

10 August 2026
Locauto Group logo

Reply from Locauto Group

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

I have very good experinece with this…

I have very good experinece with this company. The renting process was very easy and comfortable. Rates are also good. I will rent a car with thus company once again next time I am in Italy.

18 August 2026
Locauto Group logo

Reply from Locauto Group

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Fantastic experience. A++

Fantastic experience from start to finish. Great value, nice staff, nice car and smooth check in and check out process. Not sure you can ask for more. Would recommend.

11 August 2026
Locauto Group logo

Reply from Locauto Group

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

A great service.

A great service.

10 August 2026
Locauto Group logo

Reply from Locauto Group

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

Excellent service

Excellent service, smooth process, and friendly staff. Everything was easy and professional. Highly recommended!

18 August 2026
Locauto Group logo

Reply from Locauto Group

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

Great Service

Needed a car last minute twice in the same trip. Locauto had great service, great cars and great price. Process was simple and quick. Would recomend.

11 August 2026
Locauto Group logo

Reply from Locauto Group

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Good service

Good service, good car in a very good condition.

18 August 2026
Locauto Group logo

Reply from Locauto Group

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Only people willing and ready to give…

Only people willing and ready to give us the right car on a dime. We didn't realize that most Italian companies require an international license until we got to the desk of Europcar. Locauto, because it's related to Enterprise, is fine with American license and proceeded to find the right car for our needs in an airport packed with people waiting for cars. Special shout-out to the Bergamot airport crew for their excellent and friendly service.

18 August 2026
Locauto Group logo

Reply from Locauto Group

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Great experience

Great experience! The car was new and performed very well, and I picked it up in Cagliari without any long waits. The staff at the airport were friendly, professional, and well-prepared. Everything went smoothly from start to finish.

9 August 2026
Locauto Group logo

Reply from Locauto Group

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Everything was very smooth

Everything was very smooth, the employees took care of my reservation very quickly, the car was in perfect condition and also the return process was done in 2 min. Overall the best renting experience so far.

12 August 2026
Locauto Group logo

Reply from Locauto Group

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look