Reply from Locauto Group - Verona Città
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
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Company details
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Presso l'ufficio Locauto Rent di Verona presso strada Bresciana 56, potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero 0456319014
Contact info
Strada Bresciana 56, 37139, Verona, Veneto, Italy
- +39 0456319014
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4.3
Excellent
21 reviews
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Unacceptable
Unacceptable
The car that I rented was great but I really did not appreciate the extra 50 euros for not giving a full tank. I can undertsand that you increase the gaz bill of 20% for the service but to charge 50 euros, is unacceptable
3 June 2026
Reply from Locauto Group - Verona Città
Dear Christophe,thank you for sharing your experience and giving us the opportunity to explain.
Our staff is required to explain our "full-to-full" fuel policy. In the event that the vehicle is not refuelled, the final charge will include the cost of the missing liters plus a refuelling service fee, as per our terms and conditions:https://portale.locautorent.com/doc/specialrentalconditions.pdf?_gl=1*102twdu*_gcl_au*MTMwMzE5NjE4NS4xNzc1MDM3NTU1
We hope this information is helpful and we look forward to welcoming you back for a smoother experience.
Chiara
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