Locauto Group - Ravenna Reviews 375

The agent at the Ravenna agency was very dishonest and unprofessional. The agent did not provide me with any clear information regarding any extra charges or upgrade costs that I would have to pay. I was never properly informed about this additional amount before signing.

I also assure you that the agent informed me that once I returned the car in Milan, the difference would be refunded. Based on this information, I accepted the vehicle.

Furthermore, the vehicle was in a terrible condition and very dirty.

I already sent a complaint regarding this matter, but you did not even take the time to reply to my email.

The location had been moved. A taxi dropped off 5 of us. After finally finding and seeing the paper with the new address. I walked to a gas station. They helped me to get a cab. But the cab didn’t come. He called the rental office and they came and drove me to new location. They were so accommodating, I didn’t have my passport, international drivers license and they said they trusted me. Phew. I drove and got my crew. And we were off in about an hour total.

We had a stressful booking process and arrived into Ravenna with trepidation. Arriving into Ravenna to pick up car - Marco (I hope that’s correct) at the counter was fabulous and eased a lot of tension! The car itself was great (fiat panda). Drop off in Bari was easy ONCE we found it! Communication from Locauto/enterprise could be a lot better - the office is behind a boom gate so there is nowhere to drop car off so we just stopped in the road near the train station. They could have advised major roadworks near them and provided better drop off instructions. Regarding booking - make sure it is exact. We had an issue with bookin.com reservation and they wouldn’t amend it and it is a shame it can’t be done at counter upon pick up of car. I suppose this is the issue booking things internationally. Again - our experience was made all the better by the staff in Ravenna!! Thankyou!!

I am deeply disappointed with the service we received at the Ravenna branch. We had a car booked (and fully paid) for 11:00. We arrived early, at 10:40, and there were no other customers. The staff member behind the counter apathetically told us our rental was actually at 12:00. When I pointed out it was scheduled for 11:00, he simply replied, “Oh, yes, that’s true.” I even asked if he preferred that we leave for a few minutes and come back at 11:00, and he said OK.

When we returned at 10:58, we found three other customers already waiting — but the staff member was nowhere to be seen. He finally showed up at 11:17 and attended to those customers first (which I understand), but every step of the process was painfully slow, with endless calls and repeated absences from the desk.

In the end, we received our car — paid for 11:00 and for which we had been ready since 10:40 — at 12:37. We lost the entire morning, standing and waiting patiently.

This level of service is unacceptable.

Great experience

The employees were very helpful. Tha car was clean and in good dhape

Hired Audi A3 . Car was a bit battered with 70,000km on the clock. However, I presumed this was mainly cosmetic. The problem was that after driving only a few kilometres a warning light came on saying that the break pads had come to the end of their life. This was an Amber warning light so I continued to use the car and it would have ruined our holiday schedule if I had driven back to the rental office, especially as I was returning it to another office. Also, I had an episode of the emergency call sign flashing for no obvious reason, although I gather this can be a problem on Audis. Overall it made me question the degree of maintenance that had been carried out. In general, I have had no real problems with renting from Locauto but this car was not up to the standard expected

Our experience at the Ravenna office was unacceptable. It took over 2.5 hours to collect the car despite only four customers being present. Staff were unfriendly, unprofessional, and clearly unhappy to help. To make matters worse, although we booked and paid for a VW T-Roc (medium/large), we were handed a VW Golf — a smaller car, not what we paid extra for. This feels dishonest and disrespectful. I will never use or recommend your company again.

I’ve recently hired a car from Locauto to drive from Ravenna to Venice, the team in Venice were great but Ravenna was awful. The customer service experience was awful and they charged me for two extra products without telling me! Terrible experience and taking advantage of me. Will not be using again!

Very meticulous with automobile damage survey! I took my own video which I used to show a missing wheel cover prior to rental.

I arrived at 0900 on Monday to return a car. The office was not open and there was no place to drop the key. I stood outside in light rain until 0940, by which time two others had arrived. I left the car keys with one of them and left. I do not know when the office opened.

Customer service was good.
Van was not clean. We found 3 beverage containers and trash throughout the van. The windshield was covered with dead bugs and debris that after a while of scrubbing it off myself I felt I could drive. As far as the performance of the vehicle I was never concerned about arriving at my destination and at the end of the day that was most important to me traveling all around Italy and Sicily with my family.

Friendly people location, no issues, no extra hidden charges, thanks!!

The most easiest way to get the car and to handed hack. Thank you

Because of a traffic delay I cannot pickup my car. They do not refund any of the rental fee. Really unfair and absolutely not customer friendly. BEWARE.

Car Rental Complaint – Delayed Pickup and Vehicle Class Downgrade

Dear Sir/Madam,

I would like to file a complaint regarding the car rental service scheduled for pickup on May 17th, 2025, between 10:00 and 11:00. We arrived at the location punctually at 10:00, and despite completing the Smart Check-In and providing all the required information in advance, the car was handed over to us only around 12:30. A photo proves our timely arrival and the fact that the vehicle was not delivered.

I accepted a different car because of the delay.
A different car means a different price.

This delay significantly disrupted our travel plans, and we lost valuable vacation time. Additionally, we were traveling with children, and the extended wait required us to make unplanned purchases of food and drinks.

Everyone else waiting in line had booked their rentals several days earlier, so the delay cannot be justified by a high volume of customers. It was known well in advance that we would be picking up the vehicle at that time. Other customers had also made their bookings in advance.
The vehicle was not prepared at all – the staff member only started reading the booking information and preparing the vehicle upon our arrival. The Smart Check-In procedure did not accelerate the process. There was only one employee on site, serving each customer for approximately 20 minutes on average.

Furthermore, we received a lower-class vehicle than the one originally booked. We reserved a car from the Opel Corsa class or similar but received a Fiat Panda, which is classified as a lower category in Locauto's fleet. Due to time pressure and the delay, we were unable to file a complaint on the spot. A different car means a different price = a different service.

In light of the above, I kindly request:

A refund of the rental cost

A refund of the difference between the vehicle classes

I ask that you review this matter and provide a response as soon as possible.

Sincerely,

Reservation number: 740881548

Very good experience and great staff

Easy to book, added full coverage (basically ‘walk away’ insurance—highly recommend for European rentals), LocAuto rep was easy to work with. No pressure, and we got exactly the vehicle we booked online—not just ‘something in the same class.’

Good service at pick up point but exceptional service at drop off point.

Well located and easy to deal with.