My experience with Locauto was quite good in the sense that the staff was very kind and nice. I had no problems in collecting the Car as I used the smart Check-In feature, but I was given a different... See more
Company replied

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My experience with Locauto was quite good in the sense that the staff was very kind and nice. I had no problems in collecting the Car as I used the smart Check-In feature, but I was given a different... See more
Company replied
Collection was straightforward, everything explained clearly. No hard sell of extra insurance which we have been faced with before. Drop off was a similar experience. We were offered that a taxi was... See more
Company replied
Easy pickup and dropoff, and great staff make Locauto my first choice for rentals in Italy.
Company replied
Rented from this company in Parma, Italy. Very smooth process, and the employee, Manuel, spoke very good English, which made the process very easy. My hybrid Panda was just right for driving around th... See more
Company replied
Presso l'ufficio Locauto Rent di L.go Alfredo Bottai 21A a Parma potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 3701270985. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Largo Alfredo Bottai 21 A, 43123, Parma, Emilia-Romagna, Italy

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Easy pickup and dropoff, and great staff make Locauto my first choice for rentals in Italy.

Reply from Locauto Group - Parma DT
My experience with Locauto was quite good in the sense that the staff was very kind and nice. I had no problems in collecting the Car as I used the smart Check-In feature, but I was given a different car than the one I booked (with monetary compensation) in excellent condition, the navigation with apple play did not work but android auto worked.
My drop off was at another point than the collection point and it went seamless, the employee (from Azerbaijan) at the Milan Centrale collection point was very kind and jovial.

Reply from Locauto Group - Parma DT

Reply from Locauto Group - Parma DT

Reply from Locauto Group - Parma DT
Super quick, I downloaded the Locauto app and filled out the necessary information prior to picking up the car. informative and friendly service. Car was clean, no surprises. Competitive prices. Recommended. Would use again

Reply from Locauto Group - Parma DT

Reply from Locauto Group - Parma DT
The customer care service was super, very gentle and transparent in their dealings,

Reply from Locauto Group - Parma DT
The employees that I dealt with were very helpful & pleasant to deal with.

Reply from Locauto Group - Parma DT
All thanks for Manager Manuel for his professionalism and assistance

Reply from Locauto Group - Parma DT
Rented from this company in Parma, Italy. Very smooth process, and the employee, Manuel, spoke very good English, which made the process very easy. My hybrid Panda was just right for driving around the countryside, and drove smoothly. We visited the Parmesan cheese factory and the prosciutto factory. Check in at the end of the rental was smooth and quick. I do wish they had been open Sunday for vehicle return, even with some automated system, because I would have kept the car one more day for more exploration! But none of the agencies here are open Sundays.

Reply from Locauto Group - Parma DT
The car was great
The service was great
The price was very high but it was a holiday and included full insurance.
Will order from them again

Reply from Locauto Group - Parma DT
The experience was great and I’d surely rent again from them

Reply from Locauto Group - Parma DT

Reply from Locauto Group - Parma DT
Upgraded my car and well presented clean vehicle
Great onboarding service

Reply from Locauto Group - Parma DT
Collection was straightforward, everything explained clearly. No hard sell of extra insurance which we have been faced with before.
Drop off was a similar experience. We were offered that a taxi was organised when they were aware we were short of time to get ti the station

Reply from Locauto Group - Parma DT
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